{"id":3763712,"url":"https://alion.io/job/nokia-nam-fn-rd-customer-engineering-lead","title":"NAM FN RD Customer Engineering Lead","company":{"id":17345,"name":"Nokia","domain":"nokia.com","url":"https://alion.io/company/nokia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":73,"ghost_share":0.014,"stale_share":0.384,"repost_share":0.151,"time_to_fill_p50_days":11,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T17:34:11Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-11T18:51:50Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"The NAM FN Remote Delivery Engineering (RDE) Lead is responsible for leading a high-performing, customer-focused engineering organization that delivers FN professional services. The NAM FN RDE lead is accountable for management of all resources, labs, and services delivered by own Nokia and subcontractor resources in NAM FN Remote Delivery Engineering team. NAM FN RDE role will report directly to NAM NI Remote Delivery Engineering lead in the NAM CDO Customer Engineering team.\nNAM FN Remote Delivery Engineering Leadership & Organizational Development\nSingle point of contact for FN RDE for NAM region\nOwnership of NAM FN RDE CAPEX/OPEX and Subco budget planning and control.\nManage resource competency and capacity demand planning to/from other region FN RDEs\nLead and develop a multi-disciplinary engineering team \nBuild a high-performance culture focused customer business outcomes, operational/financial discipline, and continuous improvement.\nSet strategic direction, align team structures, and oversee workforce planning to support current and future business demands.\nBusiness & Operational Management\nTranslate organizational goals into executable delivery plans with clear KPIs for quality, efficiency, customer experience, and financial performance.\nPlan and control budget, capacity, operational forecasting, and resource planning across engineering delivery functions.\nPartner with cross-functional teams across organizations and regions to support growth initiatives and ensure delivery readiness.\nProcess Excellence & Governance\nEstablish and maintain process frameworks that drive repeatability, quality, and operational discipline across engineering delivery functions.\nImplement performance governance mechanisms to monitor organizational health and drive continuous improvement.\nLead cross-functional root-cause analysis efforts and corrective action plans to enhance delivery quality.\nCulture & Team Engagement\nPromote a culture of collaboration, innovation, and inclusion.\nInspire and motivate engineering teams to achieve organizational goals with clarity, transparency, and accountability.\nBuild leadership capability across the engineering organization and support succession planning.\n Required\n10+ years of engineering delivery, technical operations, or network services leadership experience.\nExpertise with FN networking technologies, network integration, network automation, and/or telecom engineering services.\nProven experience leading large, multi-functional engineering teams.\nStrong business acumen with experience managing budgets, delivery KPIs, and operational performance.\nDemonstrated success driving automation, process improvement, or service transformation.\nExcellent communication in English, leadership presence, and customer engagement skills.\nPreferred\nExperience with Nokia technologies, platforms, or service delivery frameworks.\nBackground leading large-scale integration, transformation, or modernization programs.\nStrong data-driven and analytical mindset.","description_format":"text","description_chars":3011,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate 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