{"id":1993181,"url":"https://alion.io/job/nokia-operations-manager","title":"Operations Manager","company":{"id":17345,"name":"Nokia","domain":"nokia.com","url":"https://alion.io/company/nokia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":98,"open_postings":58,"ghost_share":0.017,"stale_share":0.19,"repost_share":0.069,"time_to_fill_p50_days":4,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":49000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"ITIL","optional":true}],"status":"closed","first_seen_at":"2026-10-07T06:01:12Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-10T14:01:41Z","board_verified":false,"closed_at":"2026-10-10T14:01:41Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"As the Operations Manager, you will oversee account operations, serving as the single point of contact for customer teams in managing escalations and ensuring alignment with contractual SLA and KPIs. You will lead service delivery teams to identify and drive continuous improvements, manage customer contracts, and facilitate effective communication between stakeholders. Your role involves analyzing operational risks, implementing service enhancement strategies, and fostering strong relationships to build trust with customers. Successful candidates will have a strong background in service operations, excellent communication skills, and a drive for customer satisfaction and operational excellence.\n Manage account operations as the primary contact for regional customer teams.\nEnsure adherence to contractual SLA, KPIs, and OLAs, while meeting performance targets.\nLead internal and external escalations regarding incident, problem, and change management.\nIdentify service issues and implement improvements through proactive governance.\nOversee monthly KPI reporting and customer negotiation efforts.\nFacilitate service improvement initiatives across departments for optimized delivery.\nBuild and maintain strong customer relationships, managing conflicts with a technical focus.\nAnalyze operational risks and develop mitigation strategies in collaboration with stakeholders.\n Must-Have:\nGraduate or Master's with 12 plus years of experience delivering services of large scale MS operations in key/lead role, preferred 5+ years in a customer facing role.\nExpertise in Core technologies, especially IMS Core, SDM, IP and across multiple technologies (e.g. 2/3/4G/5G, Tx, Core, Cloud, etc).\nExperience in cost management and service reporting.\nFluency in English, both written and spoken.\nProven track record of managing service delivery performance and contract commitments.\nExperience in business case development for network solutions\nNice-To-Have:\nITIL certification with expertise in Incident, Change, and Problem Management.\nPresentation and negotiation skills to engage effectively with stakeholders.\nKnowledge of preventative maintenance practices within the MS Blueprint Operating Model.","description_format":"text","description_chars":2200,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications"],"lifecycle":[{"event":"open","at":"2026-10-07T07:41:44Z"},{"event":"close","at":"2026-10-10T14:01:41Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/nokia-operations-manager","json_url":"https://alion.io/job/nokia-operations-manager.json","meta":{"generated_at":"2026-10-12T19:58:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32247,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17345},"rest":"https://alion.io/mcp/rest/get_company?id=17345"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnokia-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnokia-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnokia-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nokia-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnokia-operations-manager"}]}