{"id":3461317,"url":"https://alion.io/job/nokia-technical-support-engineer-3","title":"Technical Support Engineer","company":{"id":17345,"name":"Nokia","domain":"nokia.com","url":"https://alion.io/company/nokia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":73,"ghost_share":0.041,"stale_share":0.315,"repost_share":0.151,"time_to_fill_p50_days":8,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States","Ottawa, Canada"],"countries":["US","CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":134000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ISO 27001","optional":false}],"status":"live","first_seen_at":"2026-10-29T11:47:11Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T12:33:29Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At Nokia, we strive to create a connected world, and our Network Infrastructure Business Group leads the way in providing reliable and high-capacity networks. As a Technical Support Engineer, you will be at the forefront of our technical support operations, ensuring our customers receive exceptional service and support. Your expertise will be instrumental in maintaining and enhancing our reputation as a trusted partner for critical network infrastructure.\nProvide 24/7/365 technical support for NMS products, ensuring timely and accurate troubleshooting and resolution of customer issues.\nDiagnose and perform corrective or preventative maintenance actions, escalating to higher support levels as needed.\nMaintain and update Salesforce and outage documentation, contributing to and reviewing upgrade guides and procedural documentation.\nBuild and nurture strong customer relationships, ensuring high satisfaction through SLA-compliant services.\nAct as an 'Outage Manager', identifying and managing the impact of outages and changes to customer networks.\nEnsure comprehensive documentation of outage situations, meeting contractual root cause review obligations.\nProvide effective and pragmatic recovery solutions, managing risks and communicating them to relevant stakeholders.\nSupply input to and utilize 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