{"id":179896,"url":"https://alion.io/job/nokia-technical-support-engineer-nsp-2","title":"Technical support Engineer - NSP","company":{"id":17345,"name":"Nokia","domain":"nokia.com","url":"https://alion.io/company/nokia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":86,"ghost_share":0.035,"stale_share":0.36,"repost_share":0.151,"time_to_fill_p50_days":9,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache Kafka","optional":false},{"name":"Apache Tomcat","optional":false},{"name":"Docker","optional":false},{"name":"Java","optional":false},{"name":"Kubernetes","optional":false},{"name":"KVM","optional":false},{"name":"Linux","optional":false},{"name":"Neo4j","optional":false},{"name":"PostgreSQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Vertica","optional":false},{"name":"ZooKeeper","optional":false},{"name":"Ansible","optional":true},{"name":"BGP","optional":true},{"name":"MPLS","optional":true},{"name":"OpenStack","optional":true},{"name":"OSPF","optional":true},{"name":"Perl","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-08-31T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T15:49:35Z","board_verified":true,"closed_at":null,"days_open":68,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":68},"description":"As a Technical Support Engineer - NSP, NI Services develops and supports the NI (IP, Optics, FN) portfolio to drive revenue growth, improve customer satisfaction, optimize resources, and provide guidance to NI RBCs. The Network Services Platform (NSP) is a distributed system that manages multi-vendor physical and virtual networks across multiple domains. Network Automation delivers advanced automation solutions that help customers meet operational goals as networks become more complex with virtualization and SDN.\n Troubleshoot issues by accessing remote sites, analyzing logs and traces, and coordinating testing and issue replication.\n\nWork during customer maintenance windows when required.\n\nDebug complex installations and resolve advanced product issues using both standard procedures and creative solutions.\n\nCollaborate closely with R&D, Solution Teams, Product Business Units, and customers to address technical problems and share expertise.\n\nLead and resolve complex technical situations such as upgrades, audits, expansions, multi-vendor issues, and acceptance testing.\n\nEnsure timely SLA compliance, maintain accurate trouble-ticket updates, and lead RCA creation for escalated cases.\n\nMentor junior staff, create knowledge articles, and support early-phase product activities while providing high-level technical guidance.\n\n You have:\nBachelor’s Degree with 8 to 10 Years of Experience in troubleshooting products of EMS/NMS.\n\nPost-sales technical support for EMS/NMS products with strong troubleshooting skills across software, network, Linux, and virtualized environments (KVM, ESXi).\n\nExperience with Docker, Kubernetes, and services like Kafka, Zookeeper, Tomcat, and Neo4j.\n\nKnowledge of key networking and management protocols (TCP/IP, NETCONF, YANG, gNMI, SNMP, REST/RESTCONF) and SDN/NFV concepts.\n\nSkilled in lab issue replication, Java/JVM diagnostics, and databases such as Vertica and PostgreSQL.\n\nIt would be nice if you also had:\nSkilled in lab issue replication, Java/JVM diagnostics, and databases such as Vertica and PostgreSQL.\n\nFamiliarity with scripting languages (Shell, Python, Perl) and automation tools like Ansible.\n\nBasic knowledge of IP/MPLS and routing protocols such as BGP and OSPF.\n\nUnderstanding of OpenStack and cloud 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