{"id":3611918,"url":"https://alion.io/job/nomad-ecommerce-part-time-support-specialist","title":"Part Time Support Specialist","company":{"id":4494770,"name":"Nomad eCommerce","domain":"nomadecommerce.com","url":"https://alion.io/company/nomad-ecommerce","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":24,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-02T12:31:36Z","employer_posted_date":null,"last_verified_at":"2026-11-02T12:31:36Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Product Support Specialist – Entry to Mid Level (1–3 Years Experience)\nNomad eCommerce is seeking a resourceful, client-focused Part-Time\nProduct Support Specialist to join our growing support team. At Nomad, we deliver tailored ecommerce solutions that power our clients’ businesses—and our support team plays a key role in ensuring those solutions run smoothly every day.\nAs a Product Support Specialist, you’ll be the first line of contact for our clients, providing thoughtful guidance, troubleshooting issues, and ensuring a seamless support experience. You’ll work across multiple open requests, using your problem-solving skills, technical curiosity, and attention to detail to manage support tickets from initial inquiry through resolution. Whether assisting with product questions, coordinating fixes, or escalating issues for deeper investigation, you’ll be instrumental in maintaining client satisfaction and strengthening relationships.\nThis role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering excellent customer service. You’ll have the opportunity to work closely with clients, developers, and internal teams—making a direct impact on both client success and product quality.\nWhat You’ll Do:\nManage and resolve client support tickets, ensuring timely communication and follow-up.\n\nTroubleshoot application issues and coordinate resolutions with internal teams or third-party vendors.\n\nCommunicate proactively with clients to set expectations, provide updates, and deliver clear guidance.\n\nDocument support cases thoroughly, contributing to knowledge bases and self-help resources.\n\nIdentify recurring issues and recommend product improvements or documentation updates.\n\nLead client training sessions and assist with project-based work virtually.\n\nMaintain strong relationships with clients, advocating for their needs within the organization.\n\nUphold privacy, security, and confidentiality standards in all client interactions.\n\nProvide intermittent off-hours support.\n\nSupport continuous improvement of support workflows and client experience.\n\nAdditional duties may be assigned to meet business needs\n\nRequired Skills:\n1–3 years of experience in client support, technical support, or account management.\n\nAbility to manage multiple active tickets with strong multitasking and follow-through skills.\n\nExcellent communication skills—both written and verbal.\n\nTechnically savvy with a demonstrated ability to learn new systems quickly.\n\nFamiliarity with helpdesk or ticketing systems, remote support tools, and common business applications.\n\nStrong problem-solving mindset with a focus on customer satisfaction.\n\nComfort working in a fast-paced environment with shifting priorities.\n\nStrong multi-tasking skills with the ability to pause and resume work efficiently, managing multiple tickets simultaneously and driving each to completion within designated deadlines.\n\nExperience supporting software applications or working in a SaaS environment.\n\nExposure to project management tools or customer support platforms.\n\nBasic knowledge of SQL, including the ability to read, understand, and execute simple queries for data retrieval and troubleshooting\n\nFamiliarity with basic web technologies (HTML, CMS platforms, website hosting).\n\nUnderstanding of data privacy and security best practices.\n\nTechnical writing or documentation experience (preferred, not required).\n\nAssociate or bachelor’s degree in business, IT, or a related field (preferred, not required).\n\nAt Nomad, we value curiosity, initiative, and collaboration. You’ll join a team that encourages learning, embraces transparency, and supports each other’s success. We believe the best results come from people who are empowered, respected, and inspired to grow together\nSalary: $24-$27 Hourly DOEOriginally posted on Himalayas","description_format":"text","description_chars":3869,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-02T14:28:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":25,"reasons":["seen:7","win:early","comp:junior"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":54000,"is_top_pay":true},"html_url":"https://alion.io/job/nomad-ecommerce-part-time-support-specialist","json_url":"https://alion.io/job/nomad-ecommerce-part-time-support-specialist.json","meta":{"generated_at":"2026-11-10T09:11:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21398,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4494770},"rest":"https://alion.io/mcp/rest/get_company?id=4494770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnomad-ecommerce-part-time-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnomad-ecommerce-part-time-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnomad-ecommerce-part-time-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nomad-ecommerce-part-time-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnomad-ecommerce-part-time-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3611918}},{"tool":"search_jobs","arguments":{"company":"nomadecommerce.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3611918},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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