{"id":825746,"url":"https://alion.io/job/nomagic-service-manager","title":"Service Manager","company":{"id":28062,"name":"Nomagic","domain":"nomagic.ai","url":"https://alion.io/company/nomagic","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":89,"open_postings":10,"ghost_share":0.1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":77,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":59000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5018},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-15T06:10:46Z","employer_posted_date":"2026-04-15","last_verified_at":"2026-10-28T17:14:38Z","board_verified":true,"closed_at":null,"days_open":196,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":195},"description":"Are you passionate about building robust, scalable maintenance and service operations from the ground up?\nDo you have hands-on experience managing a growing installed base of hardware, particularly in industrial automation or robotics utilizing third-party service strategy?\nIf your answers are yes, then you should keep reading.\nAt Nomagic, we’re on a mission to teach robots the real world. We operate on a Robot as a Service business model, and our installed robot base is growing rapidly to hundreds of deployed across Europe and US. We are now looking for an experienced Service Manager to create and manage a robust, outsourced service and maintenance system for our growing fleet.\nYou will be responsible for the entire service lifecycle, from establishing Service Level Agreements (SLAs) with external suppliers to ensuring our robots consistently meet high uptime targets for our customers. You will work closely with Engineering (Hardware and Software), Customer Success, and Project Management teams.\nWe expect a highly proactive, data-driven approach, experience in defining and managing external service contracts, and a great attitude towards collaboration across the company and with external partners.\nOffer essentials:\nPlay with robots every day\nSalary: 25,000 - 30,000 gross UoP per month + equity\nRelocation package \nTruly flexible working hours \nEnglish-speaking environment\nHere is why we love this job ourselves, and hope you will enjoy it too:\nWe build robots powered by AI\nWe have them in production at scale and see their real impact on critical operations.\nWe test our code in unit tests, simulations and on real robots to make sure we can maintain stable KPIs in production!\nWe’re still pretty small, so everyone has a direct impact on the final result\nOur team has built Google Warsaw, unicorn startups (Climate Corp), tested rocket engines and worked at top companies such as ABB, Dematic or Nvidia. Now we shape the future of smart robotics together!\nWe combine world-class research with top notch engineering and apply it to solve real problems\nSome of problems you may try to solve with us :\nThis role is focused on establishing operational excellence through external partnerships:\nService System Creation: Design and implement a comprehensive, outsourced service and maintenance system to support a rapidly growing robot fleet.\nPartner Management: Hand in hand with Procurement team identify, onboard, and manage external service providers across various European locations. Define clear scope, SLAs/KPIs, and cost structures.\n Operational Excellence: Define and monitor key service metrics (e.g., MTTR, First Time Fix Rate, Uptime) and drive continuous improvement with service partners using a data-driven approach.\nBudget & Cost Control: Manage the service and maintenance budget, negotiating favorable contracts and driving cost efficiency.\n Cross-functional Collaboration: Seamlessly interface with Engineering (Hardware/Software), Customer Success, and Project Management teams.\nSkills we’d like you to have:\n Hands on approach: 5+ years of technical experience in PLC and HMI programming using Siemens TIA Portal and WinCC Unified. Experience with Beckhoff TwinCAT is a plus. Hands-on experience with EPLAN. Knowledge of automation components - market solutions and current tech trends from leading suppliers (sensors, actuators, controllers, ..), and communication protocols. \nService Experience: additional 5+ years on top of technical experience in technical service management, field service engineering, or a similar role in industrial automation, intralogistics, or robotics.\nOutsourcing: Proven track record in developing and managing an outsourced technical service or maintenance operation for complex hardware.\n Contracts: Expertise in defining, negotiating, and managing third-party contracts and Service Level Agreements (SLAs).\nTechnical Knowledge: Strong knowledge of industrial maintenance practices, spare parts logistics, and managing a multi-site installed hardware base.\n Attitude: Highly energetic, hands-on, and results-oriented.Ability to travel up to 30-40% of the time (peak) for partner auditing, training, and complex issue resolution.\nExcellent communication skills in English.\n\nWhat should you expect once you apply?\nRecruiter phone screen\nHiring Manager interview\nTechnical interview\nHomework & visit to our office \n Important: Feedback after completing the recruitment process.","description_format":"text","description_chars":4448,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Robotics AI","Logistics & Warehouse Robotics","Industrial Robotics"],"lifecycle":[{"event":"open","at":"2026-09-12T14:27:17Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.606,"p_room":0.28,"age_days":195,"expected_fill_days":77,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/nomagic-service-manager","json_url":"https://alion.io/job/nomagic-service-manager.json","meta":{"generated_at":"2026-10-28T18:27:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25213,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":28062},"rest":"https://alion.io/mcp/rest/get_company?id=28062"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnomagic-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnomagic-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnomagic-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nomagic-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnomagic-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":825746}},{"tool":"search_jobs","arguments":{"company":"nomagic.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":825746},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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