Financial Services Onboarding Specialist

Role Summary

The Financial Services Onboarding Specialist is responsible for guiding providers, Third-Party Administrators (TPAs), and employer groups through accurate, timely, and compliant onboarding onto Nomi Health's payment and financial services platforms. This role owns the end-to-end collection, validation, and processing of banking, tax, and compliance documentation across all entity types, ensuring onboarding activity meets regulatory requirements and internal controls. The role partners closely with Compliance, Finance, and Product/Technology teams to maintain a smooth, low-risk onboarding experience for new and existing partners.

Key Responsibilities:

Key Responsibilities

• Manage end-to-end onboarding of new providers, TPAs, and employer groups onto payment and financial services platforms, ensuring completeness and accuracy of banking, EFT, and tax identification (TIN) information
• Validate onboarding documentation (W-9s, banking confirmation letters, voided checks, entity formation documents, plan/account setup forms) against company and regulatory standards, tailored to entity type (provider, TPA, or employer group)
• Perform due diligence checks appropriate to entity type, including NPI registry verification and OIG/SAM exclusion screening for providers, and negative news and entity verification review for TPAs and employer groups
• Ensure all onboarding activity adheres to regulatory and internal compliance guidelines, including BSA/AML, KYC, NACHA rules, and company-specific controls
• Coordinate account and banking structure setup for TPAs and employer groups, including funding arrangements, EFT/ACH configuration, and plan-level account mapping
• Triage and resolve onboarding exceptions, discrepancies, and documentation gaps in coordination with providers, TPAs, employer groups, and internal stakeholders
• Maintain accurate, audit-ready onboarding records and status tracking across CRM/Salesforce and internal systems
• Coordinate with cross-functional teams (Finance, Compliance, Engineering, Product) to resolve escalated onboarding issues and reduce time-to-activation
• Prepare onboarding status reports, pipeline metrics, and exception trends for internal stakeholders
• Collaborate with Product and Technology teams to identify onboarding platform defects, define requirements, and validate enhancements that improve reliability and efficiency
• Maintain and follow standard operating procedures for onboarding workflows; recommend process improvements where appropriate
• Assist with audit support by providing documentation and transaction/onboarding-level detail as needed

Required Skills & Qualifications:

• 3-5 years of experience in financial services onboarding, payment operations, KYC/AML, or healthcare claims/insurance operations
• Working knowledge of BSA/AML, KYC, and NACHA compliance concepts as applied to onboarding and account setup
• Strong attention to detail with demonstrated ability to validate financial, banking, and compliance documentation accurately
• Ability to translate onboarding pain points into clear requirements for Product and Technology teams, and to validate that delivered solutions meet operational needs
• Strong written and verbal communication skills with the ability to present onboarding status and issues clearly to technical and non-technical audiences
• Demonstrated ability to investigate documentation discrepancies, ask incisive questions, and resolve issues with internal and external stakeholders
• Track record of building effective working relationships across departments including Finance, Compliance, Product, and Engineering
• Proficiency in Microsoft Excel, including formulas, pivot tables, VLOOKUP/XLOOKUP, and data validation
• Proven ability to manage a high-volume onboarding pipeline and competing priorities in a fast-paced environment while maintaining accuracy and accountability
• Strong analytical and problem-solving skills with a bias toward process improvement and operational efficiency
• Self-directed and proactive, with demonstrated ownership of outcomes and a continuous improvement mindset

Preferred Qualifications:

• Experience onboarding a mix of entity types (providers, TPAs, employer groups) in a healthcare, payments, or financial services environment
• Familiarity with NPI registry lookups, OIG LEIE/SAM.gov exclusion screening, or similar due diligence tools
• Experience leveraging AI tools (e.g., ChatGPT, Claude, Copilot) to improve onboarding workflows, accelerate documentation review, or automate repetitive tasks
• Working knowledge of SQL for querying databases, building ad hoc reports, or investigating onboarding data discrepancies
• Experience with Salesforce, Jira, or other CRM/operational workflow tools; comfort learning and navigating new systems quickly