{"id":1231202,"url":"https://alion.io/job/nominal-customer-success-manager","title":"Customer Success Manager","company":{"id":1835650,"name":"Nominal","domain":"nominal.so","url":"https://alion.io/company/nominal-so","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":101000,"max_usd":213000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":347},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-05-12T08:08:28Z","employer_posted_date":"2026-05-12","last_verified_at":"2026-09-25T22:38:40Z","board_verified":true,"closed_at":null,"days_open":137,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":137},"description":"Description\nWho are we?\nWe are Nominal, and we’re building the financial operating system for the most ambitious and fast-growing companies of our generation. We combined big data and GenAI to disrupt the ERP space that hasn’t changed in the last 25 years - and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to enhance the global economy while doing the most important work of your career.\nNominal’s culture is fast-paced, dynamic, with high focus on execution. The team includes engineers and operators from Netapp, Microsoft, Varonis, BigPanda, Riskified, HiBob, Armis, CheckPoint, and similar backgrounds. Expect an environment where smart, hands-on leadership is celebrated, and thoughtful ownership, initiative and open communication are part of the core values.\nOur Team\nWe are a team of seasoned executives and world-class engineers with a proven track record. Our leadership has been down this road before and our collective experience and insights are now channeled into creating a groundbreaking financial platform. We push our limits and challenge the status quo. We are backed by top VCs alongside prominent industry leaders.\nJoin our journey\nWe’re looking for a Customer Success Manager to build and scale our customer success function from the ground up - turning early wins into repeatable success and expansion.\nAs our first dedicated Customer Success Manager, you will define and own the post-sales motion for Nominal. You will be responsible for ensuring our customers achieve rapid value, drive ongoing product adoption, secure renewals, and expand revenue through upsells and cross-sells. You will work hand-in-hand with our technical onboarding team, product team, and engineering to shape how customers use our platform and to scale the CS process as Nominal grows.\nResponsibilities and Impact\nOwn the full customer lifecycle post-go-live: onboarding, adoption, renewal, and expansion.\nDevelop success plans with customers to ensure measurable business outcomes.\nMonitor customer health metrics and usage signals; proactively engage to mitigate churn risk and promote growth opportunities.\nManage a revenue target tied to renewals and expansion (upsells and cross-sells);\nWork with customers to identify manual accounting processes and translate them into Nominal automation opportunities.\nWork closely with our technical implementation team to ensure seamless hand-off of agentic workflows from implementation into success, and ongoing value delivery.\nWork closely with the Product team: gather and synthesize customer feedback, identify feature gaps, inform roadmap priorities.\nDefine and document CS playbooks, processes, metrics, and tooling (e.g., health scoring, dashboards, playbooks for expansions).\nLead regular business reviews with customers (quarterly, executive), tracking value delivered and renewing/expanding contracts.\nChampion customer advocacy: case studies, references, testimonials, and user-community development.\nRequirements\nBachelor’s degree (business/finance preferred)\n3-5+ years of customer-facing experience (customer success, account management, or post-sales in SaaS environment).\nExcellent communication and relationship management skills.\nAnalytical mindset, data-driven decision-making.\nAbility to collaborate across functions (product, engineering, GTM, customers) in a fast-paced startup.\nComfortable working with automation technologies or AI-driven workflows.\nWillingness to travel occasionally for customer engagements and collaboration.\nPreferred Qualifications\nExperience in an early-stage startup environment, especially in a post-sales/CS role building processes from scratch.\nStrong understanding of accounting processes, data structures, and financial workflows.\nFamiliarity with CRM/CS platforms (Salesforce, Gainsight, etc.), analytics tooling, and customer health monitoring.\nBackground in automation, workflow, or data-heavy SaaS products.","description_format":"text","description_chars":3956,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-25T14:49:22Z"}],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.266,"p_room":0.28,"age_days":136,"expected_fill_days":24,"reasons":["conf:7","win:tail","crowd:"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nominal-customer-success-manager","json_url":"https://alion.io/job/nominal-customer-success-manager.json","meta":{"generated_at":"2026-09-27T03:24:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3203,"day_limit":5000,"remaining_today":1797,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}