{"id":2600086,"url":"https://alion.io/job/nomura-lead-infrastructure-operations-services","title":"Lead Infrastructure Operations & Services","company":{"id":43759,"name":"Nomura","domain":"nomura.com","url":"https://alion.io/company/nomura","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-05T05:54:30Z"}},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-07T07:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-11-05T00:27:33Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Overview:\nNomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com\nNomura Services India, (Powai) supports Nomura’s businesses around the world. Powai’ s world class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support have played a key role in facilitating Nomura’s global operations and are an integral part of Nomura’s global expansion plans. The Powai operation is a critical part of the platform to support the growth of Nomura’s global business.\nRole Overview:\nWe are seeking a dynamic Associate to join our CTO Services Governance team at our Powai, Mumbai office. This role is critical in ensuring operational excellence across our global infrastructure services through comprehensive governance oversight, process improvement, and stakeholder management. The successful candidate will work closely with distributed teams across Japan, India, EMEA, and Americas to drive service management maturity and operational efficiency.\nAs an Associate in CTO Services Governance, you will be responsible for monitoring, analysing, and improving key service management processes while ensuring adherence to ITIL best practices and organizational standards. This position requires a proactive individual who can identify trends, drive process improvements, and effectively communicate with senior leadership across multiple time zones.\nRequired Experience & Skills\n\nExperience Requirements:\n 7-10 years of hands-on experience in IT Infrastructure and/or IT Service Management\nProven track record in ITSM process implementation and governance\nExperience working in global, distributed team environments\nBackground in financial services or regulated industry environments (preferred)\nTechnical Skills:\nStrong understanding of ITIL framework and service management principles\nChange, incident, and problem management processes\nExperience with service management tools (ServiceNow, or similar platforms)\nKnowledge of infrastructure monitoring and event management tools\nUnderstanding of access management and security governance principles\nSoft Skills:\nExceptional communication skills - both written and verbal English proficiency\nAdvanced presentation and reporting capabilities with ability to create executive-level dashboards\nStrong assertiveness - ability to influence and drive accountability with senior stakeholders\nAnalytical mindset with attention to detail\nAbility to work independently and manage multiple priorities\nCultural sensitivity for working with global teams\nAvailability:\nFlexible to work in 3 shifts covering 7 AM to 11 PM IST to support global operations\nWillingness to participate in weekend coverage, occasionally, as needed\n\nKey Responsibilities and Duties:\nProcess Governance and Hygiene Management\nChange Management Governance:\nAccess Management and Security Governance\nProblem Management Oversight and Governance\nIncident Management Excellence and Governance\nOperational Excellence and Automation\nSupport Ticket Analysis and Optimization\nEvent Management and Monitoring Optimization\nTool Implementation and Vendor Relationship Management\nService Review LeadershipDrive action item closure and accountability across teams\n\n Equal Opportunity Employer:\nNomura is an equal opportunities employer. We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees (including promotion, transfers, assignments and beliefs). We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, career’s responsibilities, sexual orientation, gender identity, race, color, national or ethnic origins, religious belief, disability or age. 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