{"id":3406499,"url":"https://alion.io/job/nomura-senior-support-analyst-contract","title":"Senior Support Analyst - Contract","company":{"id":43759,"name":"Nomura","domain":"nomura.com","url":"https://alion.io/company/nomura","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":750,"max":850,"currency":"USD","period":"day","gross":null,"usd_annual":212500},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Linux","optional":false},{"name":"Perl","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-09T16:56:51Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Job Title: Senior Support Analyst - Contractor\nDepartment: Technology\nLocation: New York\nThe pay range for this position at commencement of employment is expected to be between $750 -$850 per day* (see below footnote for additional compensation and benefits information).\nCompany overview\nNomura is a financial services group with an integrated global network. By connecting markets East & West, we service the needs of individuals, institutions, corporates and governments through our four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking) and Banking.\nDriven by the insights of some 28,000 people worldwide, we put our clients at the center of everything we do, delivering unparalleled access to, from and within Asia. For further information about Nomura, visit www.nomura.com\nAon’s Benefit Index®, Nomura’s benefits rank #1 amongst our competitors\nDepartment Overview:\nThe Information Technology department at Nomura is at the forefront of innovation, driving technology solutions that empower our business and enhance client experiences. We leverage cutting-edge technologies to develop and maintain robust systems and infrastructure, ensuring the security, reliability, and efficiency of our operations. Join our team and be part of a dynamic and collaborative environment that embraces technological advancements to deliver value and drive our digital transformation journey.\nKey Responsibilities:\nReporting into the Americas lead for Post Execution Services Technology support, this is a critical support role in a pressurized environment and demands an individual with technical acumen and the ability to assimilate lots of information quickly, with focus on support, Incident and Problem Management.\nThe Post Execution Technology Production Services team has presence in Mumbai, London and New York and follows standardized practices and set of tools to provide support to users globally in a consistent manner. This role requires a highly motivated individual to provide procedural and technical support to Global and regional applications used by Global users as stated below:\nFirst point of contact for all support queries and application incidents; takes ownership of issues and sees them through to completion.\nPossess basic functional knowledge of Trade processing, Settlements, Middle Office in investment banking business.\nReview service availability, performance and stability, and proactively identify service trends and taking the appropriate actions to resolve service-related issues.\nCollaborate with regional/global team members & users to address & resolve any reported user queries/issues.\nEstablish strong collaborative relationships between Production Services and Application development teams, the business as well as Infrastructure and other functional groups.\nEnsure software or hardware changes do not impact application service levels.\nDemonstrate strong, dedicated teamwork with flexibility and adaptability.\nPerform weekend & holiday support related activities on rotation basis.\n\nRequired Qualifications:\n\nProficiency in Unix/Linux skills, including ability to understand and write shell/Perl/Python scripting.\nHands-on technical support experience in Databases - Sybase/SQL Server/Oracle.\nStrong knowledge of Autosys job scheduling setup and configuration.\nExperience with IT Incident, Problem, and Change Management processes.\nExcellent communication, listening and interpersonal skills.\nStrong analytical and problem solving skills.\nExperience in change deployment execution and supporting disaster recovery tests.\nKnowledge of FIX protocol is a plus.\nAbility to present technical information in clear, concise language to users and stakeholders\nNomura Leadership Behaviours\nExplore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.\nMaking Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.\nInspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.\nElevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. \n Inclusion: Foster a culture of inclusion and psychological safety in the workplace and cultivate a \"Risk Culture\" (Challenge, Escalate and Respect).\n* base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.\nIf hired in the U.S., employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors”.\nNomura is an Equal Opportunity Employer","description_format":"text","description_chars":5599,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development","Restricted stock units"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Asset Management & Funds","Investment Banking & M&A Advisory","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-10-28T16:22:11Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 80 · green card filings: 26","filings_12m":80,"filings_prev_12m":83,"green_card_filings_12m":26,"median_offered_wage_usd":144623,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.9,"age_days":14,"expected_fill_days":26,"reasons":["conf:0","velocity","win:mid","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":212500,"is_top_pay":true},"html_url":"https://alion.io/job/nomura-senior-support-analyst-contract","json_url":"https://alion.io/job/nomura-senior-support-analyst-contract.json","meta":{"generated_at":"2026-11-09T18:39:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3577,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":43759},"rest":"https://alion.io/mcp/rest/get_company?id=43759"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnomura-senior-support-analyst-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnomura-senior-support-analyst-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnomura-senior-support-analyst-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nomura-senior-support-analyst-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnomura-senior-support-analyst-contract"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3406499}},{"tool":"search_jobs","arguments":{"company":"nomura.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3406499},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}