{"id":2600078,"url":"https://alion.io/job/nomura-sr-infrastructure-operations-services-5","title":"Sr. Infrastructure Operations & Services","company":{"id":43759,"name":"Nomura","domain":"nomura.com","url":"https://alion.io/company/nomura","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":34000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":43},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Sentry","optional":false},{"name":"VPN","optional":true}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-19T10:43:08Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Overview:\nNomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com\nNomura Services India, (Powai) supports Nomura’s businesses around the world. Powai’ s world class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support have played a key role in facilitating Nomura’s global operations and are an integral part of Nomura’s global expansion plans. The Powai operation is a critical part of the platform to support the growth of Nomura’s global business.\n1.1 Mobile Device Management & Platform Operations\nProvide operational support for Ivanti Neurons for MDM. \nSupport Ivanti Endpoint Manager Mobile. \nSupport Microsoft Intune Mobile Device Management capabilities as they are introduced. \nSupport mobile device enrolment, provisioning, migration and lifecycle activities. \nSupport corporate-owned and employee-owned mobile device services. \nSupport iPhone, iPad and MacBook device management. \nSupport mobile compliance policies, configuration profiles and device remediation. \nSupport remote device management activities, including device retirement and wipe. \nSupport Ivanti Sentry, connectors and associated mobile platform services. \nSupport scheduled platform maintenance, upgrades and lifecycle activities. \n1.2 Mobile Applications & Apple Services\nSupport the onboarding, packaging, publishing and deployment of mobile applications. \nSupport application availability through the corporate mobile application store. \nSupport mobile application testing, validation, pilot and rollout activities. \nInvestigate mobile application installation, activation, authentication and synchronization issues. \nSupport mobile application access requests and associated security groups. \nSupport mobile productivity applications, including Outlook, Teams and OneDrive. \nSupport Apple platform integrations and associated mobile services. \nSupport mobile application signing, certificate and publishing activities. \nSupport Apple Business Manager services where required. \n1.3 Monitoring, Incident & Service Operations\nSupport monitoring and alerting across mobile platforms and services.\nManage and resolve mobile incidents and service requests according to defined procedures. \nProvide platform-level operational support for mobile device management and mobile application services. \nCollect logs, diagnostics and evidence for technical investigation and root-cause analysis. \nMaintain the stability, reliability and availability of supported mobile platforms. \nPrioritize and triage issues in time-sensitive environments.\nFollow incident, change and release management processes. \nSupport vendor escalations through to issue resolution. \nProvide clear and timely updates during incidents and service disruption. \nSupport platform resilience, recovery testing and operational readiness activities. \n1.4 Security, Compliance & Access Management\nSupport mobile security controls and platform compliance requirements. \nSupport mobile application access controls and security-group administration. \nAssist with access management and entitlement review activities. \nSupport mobile device compliance and security remediation activities. \nParticipate in audit, risk and compliance activities relating to mobile platforms. \nSupport approved risk-management activities for mobile capabilities and pilot deployments. \nAssist with the investigation and resolution of mobile security and configuration issues. \nMaintain appropriate operational records for mobile access and platform activities. \n1.5 Platform Change & Continuous Improvement\nSupport mobile platform changes, upgrades and maintenance activities. \nParticipate in technical testing and validation before and after platform changes. \nSupport pilot initiatives and new mobile capability evaluations. \nAssist with mobile service modernisation and future Microsoft Intune adoption. \nSupport mobile device and application migration activities. \nIdentify process and service improvements. \nBalance business-as-usual support with project and assignment-based tasks. \nContribute to improvements in service reliability and user experience. \n1.6 Documentation & Collaboration\nCreate and update operational procedures, support information and mobile platform documentation. \nContribute to user guides, knowledge articles and troubleshooting material. \nSupport knowledge-transfer activities. \nCollaborate with engineering teams, regional teams and other stakeholders. \nWork with identity, network, security, messaging and desktop support teams. \nWork with mobile platform vendors to investigate and resolve technical issues. \nMaintain accurate incident, problem, change and service-request records. \nUse Microsoft Teams and Microsoft 365 to support operational delivery. \n2. Requirements\n2.1 Essential Skills & Experience\n2.1.1 Platform Support\nExperience working in a mobile or platform support environment. \nExperience investigating technical incidents and service requests. \nAbility to troubleshoot mobile platform, device and application issues.\nAbility to collect and review diagnostic evidence. \nExperience creating or maintaining operational documentation and procedures. \n2.1.2 Mobile Device Management\nMobile device enrolment, provisioning and lifecycle support. \nMobile device compliance and configuration support. \nCorporate-owned and employee-owned mobile device support. \nMobile device remediation, retirement and wipe activities. \nUnderstanding of enterprise mobile device management services. \n2.1.3 Apple Devices & Services\niPhone and iOS. \niPad and iPadOS. \nMacBook and macOS. \nApple enterprise mobile services. \nMobile application certificate and publishing processes. \n2.1.4 Mobile Applications\nMobile application onboarding and deployment. \nMobile application testing and validation. \nMobile application installation and activation support. \nMobile application authentication and synchronization troubleshooting. \nMicrosoft mobile applications, including Outlook, Teams and OneDrive. \n2.1.5 Service Management & Collaboration\nIncident and service-request management. \nChange and release management processes. \nVendor support and escalation. \nGood documentation and process-creation skills. \nMicrosoft Teams. \nMicrosoft 365. \nAbility to work with global and regional technology teams. \n3. Desirable Skills & Experience\nIvanti Neurons for MDM. \nIvanti Endpoint Manager Mobile. \nMicrosoft Intune Mobile Device Management. \nIvanti Sentry and connectors. \nApple Business Manager. \nMobile application packaging, signing and publishing. \nMobile security and compliance controls. \nSecure mobile connectivity and VPN services. \nMobile platform monitoring and operational dashboard experience. \nExperience supporting mobile services in a global technology environment. \n4. Personal Attributes\nNomura Leadership Behaviours\nExplore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.\nMaking Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.\nInspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.\nElevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.\n Inclusion: Respect DEI, foster a culture of inclusion and psychological safety in the workplace and cultivate a \"Risk Culture\" (Challenge, Escalate and Respect).\n Equal Opportunity Employer:\nNomura is an equal opportunities employer. We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees (including promotion, transfers, assignments and beliefs). We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, career’s responsibilities, sexual orientation, gender identity, race, color, national or ethnic origins, religious belief, disability or age. 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