{"id":3430400,"url":"https://alion.io/job/nooksack-tribe-retail-operations-general-manager","title":"Retail Operations General Manager","company":{"id":1941666,"name":"Nooksack Tribe -","domain":"nooksacktribe.org","url":"https://alion.io/company/nooksacktribe","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":96000,"max_usd":180000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4830},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T00:14:08Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-10T18:25:11Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Nooksack Indian Tribe\nJob Description\nJOB TITLE: Retail Operations General Manager\nDEPARTMENT: Nooksack Market Centre / Retail Operations\nREPORTS TO: Tribal Council\nSTATUS: Full Time/Exempt\nSALARY AND BENEFITS\nCompetitive salary DOE, COLA and merit increases as approved. \nEmployer Medical, Dental, Vision\nBasic Employee Life and Accidental Death and Disability - Equal to one year’s salary.\nEmployer Paid Short and Long Term Disability\n401(k) and up to 4% Employer Contribution Match\nPaid Leave: Annual, Sick, Bereavement, Cultural, Jury Duty\nHolidays: Approximately 24 holiday and administrative closures annually. \nSUMMARY:\nThe Retail Operations General Manager provides positive, accountable, and strategic leadership for Nooksack Market Centre and related retail operations. This position strengthens profitability, improves the customer experience, develops employees, and identifies opportunities for growth that support long-term benefits for the Nooksack Indian Tribe and its members.\nThe position is expected to lead by example, foster a healthy and respectful work environment, inspire employee performance, and ensure follow-through on operational, financial, customer service, and governance responsibilities. In accordance with the NBC II Charter of Incorporation and Bylaws, this position also serves as Secretary of the Nooksack Business Corporation II and as a voting member of the Corporate Board, supporting corporate governance and business oversight consistent with Tribal Council direction.\nEDUCATION, LICENSING AND EXPERIENCE:\nObtain and maintain a valid Non-Gaming Nooksack Tribal Gaming Agency License.\nObtain and maintain TIPS for Off-Premises Certification.\nMinimum of five years of convenience store supervisory experience.\nA college degree in business is preferred.\nESSENTIAL JOB DUTIES AND RESPONSIBILITIES:\nStrategic Growth: Develop and recommend retail strategies that increase profitability, expand revenue opportunities, improve operational efficiency, and support the Tribe’s ability to provide services and benefits to its members.\nNBC II Board Service: Serve as Secretary of the Nooksack Business Corporation II and as a voting member of the Corporate Board in accordance with the NBC II Charter of Incorporation and Bylaws.\nCorporate Governance: Participate in Corporate Board meetings and support decisions that advance responsible business operations, financial oversight, strategic planning, and long-term economic benefit to the Tribe.\nCorporate Reporting: Support required business plans, reports, records, and follow-up actions consistent with the NBC II Charter, Bylaws, and Tribal Council direction.\nTeam Leadership: Staff, schedule, evaluate, train, develop, and mentor employees in a way that builds trust, accountability, respectful communication, customer service, operational excellence, and revenue growth.\nPersonnel Management: Interview applicants, assign work, approve overtime and early outs, address performance concerns, train employees, and recommend wage increases and promotions as appropriate.\nRevenue Development: Identify, evaluate, and implement product lines, promotions, service improvements, and merchandising strategies that align with customer demand and increase sales performance.\nInventory Management: Maintain liquor, cigarette, tobacco, resale, materials, and equipment inventories, including ordering, rotating, visual display, stock control, and inventory optimization.\nFinancial Controls: Oversee reconciliation of daily books, monitor overages and shortages, review voids and returns, correct discrepancies, and maintain accurate financial accountability.\nBudget Management: Lead the planning, approval, implementation, and ongoing management of the annual departmental budget with a focus on responsible cost control, revenue growth, and long-term sustainability.\nPerformance Reporting: Provide monthly budget variance explanations and maintain accurate budget, financial, personnel, and departmental records to support informed decision-making and performance improvement.\nPolicies and Accountability: Oversee departmental operating guidelines, position descriptions, policies, procedures, and control systems that support consistency, compliance, accountability, and clear performance expectations.\nBoard Approval and Conflicts: Bring matters requiring Corporate Board review or approval forward in accordance with the NBC II Charter and Bylaws, and recuse from board votes when a matter presents a conflict related to this position’s operational role or responsibilities.\nCustomer Experience: Promote customer service through monitoring, training, coaching, and follow-up so retail operations provide a welcoming experience, encourage repeat business, and strengthen customer loyalty.\nSecurity and Cleanliness: Maintain the security, cleanliness, and organization of designated market and fuel areas and protect the confidentiality of relevant information.\nOperational Awareness: Monitor internal and external conditions, trends, and business factors that impact retail operations and take appropriate action.\nCompliance Oversight: Maintain awareness of applicable county, state, tribal, and federal regulations, including EPA, gaming, health, liquor and tobacco, weights and measures, and tax requirements.\nVendor Relations: Negotiate with and recommend agreements with merchandise and service vendors to achieve strong pricing, reliable service, quality products, and increased sales performance.\nWorkplace Culture: Lead by example by promoting a safe, respectful, healthy, and productive work environment and addressing workplace concerns in a timely and constructive manner.\nContinuous Improvement: Review sales trends, inventory practices, customer feedback, employee performance, staffing needs, and operational results to recommend and implement changes that improve service, efficiency, accountability, and profitability.\nOther Duties: Perform other job-related duties as assigned by management.\nKNOWLEDGE, SKILLS AND ABILITIES:\nRetail Analysis: Ability to analyze sales trends, customer purchasing patterns, inventory turnover, and profit margins to recommend strategies that improve revenue, control costs, and support long-term business growth.\nMission-Focused Leadership: Ability to lead with professionalism, accountability, and purpose while supporting the Tribe’s economic goals and the connection between business performance, Tribal revenue, and services available to Tribal members.\nCorporate Governance: Knowledge of board responsibilities, meeting procedures, recordkeeping, and approval requirements under the NBC II Charter of Incorporation and Bylaws.\nGood-Faith Judgment: Ability to exercise sound judgment, confidentiality, accountability, and good-faith decision-making when participating in corporate governance matters affecting Tribal business interests.\nConflict Awareness: Ability to identify potential conflicts between operational responsibilities and Corporate Board matters, seek appropriate guidance, and recuse from board votes when required by the NBC II Charter, Bylaws, or applicable governance standards.\nRegulatory Knowledge: Knowledge of MSDS, Washington State cigarette, tobacco, and liquor laws, and applicable stock inventory requirements.\nFinancial Accuracy: Ability to perform basic math, make change accurately, reconcile daily books, and complete accurate stock inventories.\nRetail Systems: Ability to operate POS systems, Tele-check equipment, drop safe equipment, and other retail operating systems.\nCustomer and Employee Relations: Strong customer service, cash handling, employee relations, conflict resolution, problem-solving, and communication skills.\nAccountable Communication: Ability to communicate expectations clearly, provide constructive feedback, address concerns promptly, and encourage employee engagement and follow-through.\nProduct Development: Ability to identify product lines, promotions, merchandising improvements, and service opportunities that meet customer needs, increase sales, and strengthen the market position of Nooksack retail operations.\nStore Operations: Ability to work effectively with a high volume of customers and employees, maintain organized shelves and displays, and follow stock tags and operating procedures.\n Technology Skills: Proficient in word processing, spreadsheets, email, and related business technology.\nOTHER REQUIREMENTS\nMust pass alcohol/drug test(s) and criminal background check(s) at time of hire and throughout employment.\nMust pass all Nooksack Tribal hiring prerequisites.\nWorks various shifts and days, including nights, weekends, and holidays.\nMay work in noisy and crowded environments and may work outside in various conditions.\nMonitored by surveillance cameras.\nWorks with various cleaning chemicals and must follow all safety policies and procedures.\nMust be able to lift a minimum of 50 pounds and lift a minimum of 25 pounds overhead.\nMust be able to bend, stretch, kneel, reach, twist, grip, and stand for long periods of time.\nMay sit for long periods of time at a computer.\nRead, write, speak, and understand English.\n\nHOW TO APPLY\nTo apply you must complete the application and submit all required materials. Incomplete submissions will not be considered.\nApply through the Nooksack Indian Tribes Human Resources Department website at: https://nooksacktribe.org/departments/humanresources/","description_format":"text","description_chars":9400,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government"],"lifecycle":[{"event":"open","at":"2026-10-29T00:14:08Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.844,"p_room":0.9,"age_days":12,"expected_fill_days":19,"reasons":["conf:7","win:mid"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/nooksack-tribe-retail-operations-general-manager","json_url":"https://alion.io/job/nooksack-tribe-retail-operations-general-manager.json","meta":{"generated_at":"2026-11-10T22:21:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":86,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1941666},"rest":"https://alion.io/mcp/rest/get_company?id=1941666"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnooksack-tribe-retail-operations-general-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnooksack-tribe-retail-operations-general-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnooksack-tribe-retail-operations-general-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nooksack-tribe-retail-operations-general-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnooksack-tribe-retail-operations-general-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3430400}},{"tool":"search_jobs","arguments":{"company":"nooksacktribe.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3430400},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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