{"id":2994835,"url":"https://alion.io/job/nordea-senior-change-process-specialist","title":"(Senior) Change & Process Specialist","company":{"id":449481,"name":"Nordea","domain":"nordea.com","url":"https://alion.io/company/nordea-4","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gothenburg, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":124000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":7932},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false}],"status":"live","first_seen_at":"2026-10-21T10:49:28Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T02:30:56Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job ID: 6549\nIn Personal Banking Debt Management, we are dedicated to transforming the debt collection landscape for retail customers across the Nordics. Our mission is to support customers in financial distress and to improve their recoverability by providing sustainable solutions tailored to their needs. We have an increased focus on capital efficiency and are committed to ensuring effective and efficient processes excellence that not only adhere to legal demands but also prioritize customers’ financial well-being.\nDebt Management is responsible for the debt collection processes end-to-end and we operate with a can-do mindset and excellent executional skills. We are looking for you to join us!\nAbout our team\nDCA & NPL Management is a unique team consisting of 12 specialists in external debt collection, non-performing loans management and divestments. Here you will have great opportunity to support the team in sparring and enhancing ways of working and processes, harvesting synergies. We work Nordic with a \"local touch\" meaning that while you will be a key person locally, you will also perform tasks in other countries. Ensure external debt collection processes meet regulatory expectations and business needs while improving customer experience and delivering strong end-to-end execution with a focus on capital efficiency.\nContribute to team sparring, enhance ways of working, and help capture synergies across processes.\nWho you are\nYour background and skills include:\nStrong process and project management skills. \nAbility to structure, lead, and execute end-to-end processes with high quality \nDebt collection knowledge (advantage) \nStrong stakeholder management and collaboration abilities \nCapable of building relationships, facilitating alignment and working effectively across teams \nProactive, can-do mindset with strong execution skills. \nAble to drive tasks forward, solve problems, and deliver in a complex regulatory environment. \nWhat will you be doing?\nYou will combine operational oversight with a strong focus on driving change. This includes:\nMonitor and control external debt collection processes, ensuring quality, compliance and effective end-to-end execution. \nTurn operational data and observations into clear management reporting, insights and recommendations. \nCollaborate closely with internal stakeholders across the Nordics as well as external partners and vendors to ensure alignment and effective delivery. \nEnsure changes are translated into robust operational processes, controls and ways of working. \nProactively identify risks, issues and dependencies and drive them towards resolution. \nThe role is based on either one of the headquarters, Nordea Huset, Oslo, Stockholm or Gothenburg.\nWhat we offer\nPeople come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise - in other words, with us, you will always move forward.\nA culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.\nHybrid working model - we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.\nDiversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.\nIf this sounds like you, get in touch!\nNext steps\nSubmit your application no later than 06/11/2026.\nIf questions, please reach out to acting team lead Linda Gjerløv, +4521384698 or by email .\nThe recruitment process consists of the following steps:\nPreliminary CV selection\nInterview with the hiring leader\nBackground- and referencecheck\nWe enable dreams and aspirations for a greater good.\nWe build relationships. We add a personal touch to everything we do - when advising our customers, collaborating with colleagues, and meeting our potential candidates.\nWe learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.\nWe lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.\nWe are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.\nOnly for candidates in Finland: A security clearance will be performed for the person selected for this position.\nOnly for candidates in Sweden: For union information, please contact Finansförbundet at  or SACO at .\nOnly for candidates in Poland: Please include permit for processing personal data in CV as following:\nIn accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.\nThe administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: https://www.nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf\nWe reserve the right to reply only to selected applications.","description_format":"text","description_chars":7109,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Polish","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Sweden","iso":"SE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Digital Media"],"lifecycle":[{"event":"open","at":"2026-10-21T10:49:28Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:13","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/nordea-senior-change-process-specialist","json_url":"https://alion.io/job/nordea-senior-change-process-specialist.json","meta":{"generated_at":"2026-10-23T03:47:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6175,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449481},"rest":"https://alion.io/mcp/rest/get_company?id=449481"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnordea-senior-change-process-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnordea-senior-change-process-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnordea-senior-change-process-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nordea-senior-change-process-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnordea-senior-change-process-specialist"}]}