{"id":3767319,"url":"https://alion.io/job/nordic-director-epic-application-management","title":"Director - Epic Application Management","company":{"id":1964844,"name":"Nordic","domain":"nordicglobal.com","url":"https://alion.io/company/nordicglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":18,"ghost_share":0,"stale_share":0.944,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Management","role_family":"Management","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-04T20:28:20Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T04:06:56Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Make a difference. Be happy. Grow your career.\nThe Role\nThe Director of Operations, Managed Services directs, coordinates and oversees operations between Nordic’s Managed Services team, and other internal departments, as well as aids the Leadership of Managed Services in ensuring collaboration across functions. This person will act as the primary Managed Services point of contact for Nordic’s shared services teams and will ensure that key projects are prioritized and completed, innovative tools and methodologies are developed, and internal processes for operational success are developed and monitored. This role also serves as a member of the Managed Services leadership team.\nKey Responsibilitie s\nThe Director of Operations, Managed Services will have the following key responsibilities, which include but are not limited to:\nLeadership and Management\nProviding leadership to a team by setting priorities, managing expectations, managing daily work, providing feedback and coaching, discussing performance, etc. \nCompleting regular team member check-ins, providing recommendations and best practices, and identifying potential concerns \nProviding leadership by aligning priorities and work efforts of team members to produce efficient and quality outcomes for clients and team members while maintaining the best interests of Nordic \nDeveloping the skills of the Managed Services Operations team through coaching and 1:1 sessions to review personal and team performance \nManaging team output against operational objectives by maximizing efficiency and team productivity while participating in continuous learning opportunities \nMentoring team members throughout Nordic in both formal and informal capacities to grow and teach next generation leaders \nManaged Services Operations\nActing as the business unit champion for Managed Services in project work, initiatives, and matters that span across Nordic’s other business units and shared services teams (IT, PMO, HR, Finance, etc.) \nEnabling communication and collaboration between all Nordic departments and Managed Services departments \nActing as the primary contact for Managed Services operations and serving as a subject matter expert for PMO projects and Nordic initiatives and, ultimately, ensuring all projects are executed successfully \nIdentifying, planning, prioritizing and executing initiatives that align to business unit goals as part of the Managed Services leadership team \nDirectly overseeing operations and key initiatives within the Managed Services team and with other business units \nDeveloping innovative tools and processes for Managed Services, focusing on operational efficiency, quality and continuous improvement to provide value and enable successful client, team member and operational outcomes \nWorking with the Finance team to maintain accurate and comprehensive financial reporting tools, including P&L, as a member of the Managed Services leadership team \nProviding guidance and direction to IT to develop and maintain service level agreements, business unit reports and operations infrastructure for the managed services team \nParticipating in the development and adoption of standards, policies, and best practices \nWorking on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary\nSkills and Experience\nBachelor’s degree or equivalent experience \n3 years practical business experience working directly with shared services departments in an organization required \nExperience working in IT services preferred \nKnowledge of ITIL roles and processes preferred \nExperience with ticketing systems and change management preferred \nStrong business acumen and understanding of business operations preferred \nContinuous process improvement experience required. Lean and Six Sigma experience preferred. \nSolid analytical skills with the ability to use data to drive decision making processes and improve outcomes \nProven ability to work effectively with all levels of an organization, as well as with diverse candidates, consultants, and client bases \nAbility to adapt quickly to changes in the work environment and to alter approach or method to successfully lead change; reacting well under pressure \nStrong attention to detail as well as ability to adapt and manage multiple priorities while meeting deadlines \nMust demonstrate and embody Nordic’s maxims \nExcellent communication skills, written and verbal \nMust be able to work independently as well as within a team environment \nProficient with Microsoft Office products and other collaboration tools, including virtual meeting and cloud technologies \nAdditional Details\nTravel up to 10% of the time \nNordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.","description_format":"text","description_chars":5173,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Healthcare & Life Sciences Consulting"],"lifecycle":[{"event":"open","at":"2026-11-04T20:28:20Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":6,"green_card_filings_12m":0,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":33,"reasons":["conf:1","stale_co","velocity","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/nordic-director-epic-application-management","json_url":"https://alion.io/job/nordic-director-epic-application-management.json","meta":{"generated_at":"2026-11-09T06:28:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2672,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1964844},"rest":"https://alion.io/mcp/rest/get_company?id=1964844"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnordic-director-epic-application-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnordic-director-epic-application-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnordic-director-epic-application-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nordic-director-epic-application-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnordic-director-epic-application-management"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3767319}},{"tool":"search_jobs","arguments":{"company":"nordicglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3767319},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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