{"id":2480202,"url":"https://alion.io/job/nordic-ehr-application-analyst-ii-government-programs","title":"EHR Application Analyst II Government Programs","company":{"id":1964844,"name":"Nordic","domain":"nordicglobal.com","url":"https://alion.io/company/nordicglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":16,"ghost_share":0,"stale_share":0.938,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":125000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":179},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-13T22:32:37Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T02:16:27Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Make a difference. Be happy. Grow your career.\nThe EHR Application Analyst II Government Programs provides advanced support for clinical and business applications within the Managed Services division of Nordic Global. This role requires a comprehensive understanding of the healthcare landscape, application functionalities and great responsibility in managing support requests, documentation, and vendor relationships.\nNordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.\nKey Responsibilities\nRespond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication.\nManage application and team documentation through proper document management lifecycles.\nMaintain and expand relationships with software vendors, ensuring application teams receive top-tier support.\nPlan and execute application upgrades, ensuring applications stay patched for security vulnerabilities.\nAchieve necessary certifications and continue professional development.\nParticipate in and lead smaller analyst-led projects, taking on basic project management tasks such as scheduling calls, coordinating with team members, tracking follow-ups and communicating project status.\nGain proficiency in clinically integrated hospital and physician office workflows (both clinical and business).\nParticipate in the development and routine maintenance of detailed architecture documentation including system diagrams, and documentation of system dependency maps, integrations, and other critical components as needed to comply with disaster recovery, security, and operational requirements.\nParticipate in the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving.\nWork well independently, requesting help only when needed. Escalate appropriately after completing due diligence/proper investigation.\nSkills and Experience\nBachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 8+ years’ industry experience).\n5 years’ experience in healthcare IT or equivalent IT application analyst position with degree requirement.\nProven analytical thinking and problem-solving skills.\nExperience in executing ITIL-aligned service management processes, including Incident, Request, and Change Management\nExcellent communication and customer service abilities.\nExperience in managing application support and documentation.\nAbility to work collaboratively in a team-oriented environment and independently.\nAdditional details\nSome roles may require participation in an on-call rotation to provide 24x7 support for critical applications, ensuring continuous and reliable service availability and travel as necessary to support the business. \nNordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. 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