{"id":1503458,"url":"https://alion.io/job/nordic-global-desktop-engineer-ii","title":"Desktop Engineer II","company":{"id":1964844,"name":"Nordic","domain":"nordicglobal.com","url":"https://alion.io/company/nordicglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":16,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4302},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"PowerShell","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-05T00:00:00Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-10-12T02:56:14Z","board_verified":true,"closed_at":null,"days_open":68,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":68},"description":"Make a difference. Be happy. Grow your career.\nThe Desktop Engineer II is responsible for ensuring the operations of assigned functions in accordance with the BSMHIT leadership and IT governance. This position is responsible for the analysis, diagnosis, and resolution of complex problems related to enterprise desktop management. This includes the build and support of associated technologies. The position entails the delivery of all services in a timely, reliable, and cost-effective manner.\nNordic, Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.\nKey Responsibilities\nPerform tasks related to the recommendation, design, and overall administration of the following technologies:Microsoft SCCM\nFlexera AdminStudio\nWindows Desktop Operating Systems and components\n\nDuties will involve, but are not limited to, the following ancillary technologies:Active Directory including Group Policy Management\nServer Hardware Platforms\nVirtualization Platforms\n\nComplete work on major, complex projects with working/extensive competency\nAssist, as requested, with the evaluation of technical solutions based on requirements, ranging from group to enterprise wide deployments\nProvide Tier 2 support and guidance to IT for all Health System and affiliate entities\nCoordinate with both technical and non-technical staff and vendors on the implementation of complex projects\nRecommend, implement and document corrective solutions and preventative measures\nDocument work in the form of policies, standards and knowledge base articles\nEnsure solutions are delivered in adherence with defined standards and policy\nAct as a lead project resource, provide guidance, as needed, to team members, as well as provide training and mentoring on technologies to peers and colleagues\nWork both independently and with various teams across the Mercy Health enterprise\nPerform daily prioritization of work to ensure assigned project and incident SLA requirements are met\nSkills and Experience\nStrong competency of Microsoft Windows desktop operating systems\nAdvanced experience with automated application deployment and management\nBasic skill regarding Windows Active Directory and Group Policy Management\nFunctional knowledge of VMware ESX and infrastructure components\nUnderstanding of PowerShell, network protocols, and SSL certificates\nBasic knowledge of network configurations including, but not limited to, bandwidth, multicasting, and WOL\nUnderstanding of patch management and antivirus methodologies and best practices\nExperience in medium-sized heterogeneous (10,000+ desktop) environments a plus\nAble to prioritize and execute tasks in a high-pressure environment\nAbility to author technical documents and create procedure manuals\nExperience deploying other applications in a healthcare setting a plus\nStrong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities\nStrong understanding of the organization’s goals and objectives\nAbility to conduct research into current and future technologies\nHighly self-motivated and directed, with keen attention to detail\nHealthcare knowledge/background a plus\nExperience working in a team-oriented, collaborative environment\nTechnical Certifications a plus\nOther duties as assigned\nMinimum Years of Experience\nCollege diploma or university degree in computer science, information systems or other industry related curriculum, and/or 4+ years equivalent work experience\nPrior leadership roles and relevant experience\n3+ years of experience with SCCM and/or similar desktop administration (preferred)\nExperienced Preferred\nAbility to develop, manage, mentor and lead a team across multiple platforms and in varying environments\nAbility to set priorities, meet deadlines, lead staff of all levels, and exhibit strong written and verbal communication is essential.\nCommunicates tactfully and effectively, verbally and in writing, and maintains effective work relations with those encountered.\nCommitment to system integrity, stability, customers and ability to comfortably operate in rapidly growing and changing environments\nExcellent organization skills\nHave the ability to keep up to date with technology as it develops and inform their clients of the potential impact\nExperienced in project management\nHighly self-motivated with attention to detail\nHealthcare knowledge/background including data privacy practices and laws\nAdditional details\nRequires on-call duty 24-hrs/day as a part of a rotation schedule for emergency response to critical technical situations requiring immediate attention.\nNordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.","description_format":"text","description_chars":5271,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-09-30T04:50:56Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.316,"p_room":0.28,"age_days":66,"expected_fill_days":25,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/nordic-global-desktop-engineer-ii","json_url":"https://alion.io/job/nordic-global-desktop-engineer-ii.json","meta":{"generated_at":"2026-10-12T06:39:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10669,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1964844},"rest":"https://alion.io/mcp/rest/get_company?id=1964844"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnordic-global-desktop-engineer-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnordic-global-desktop-engineer-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnordic-global-desktop-engineer-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nordic-global-desktop-engineer-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnordic-global-desktop-engineer-ii"}]}