IT Applications Manager

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The Role

Manages a team of Laboratory I.S. System Analysts who are responsible for the maintenance and support of the laboratory information system (LIS) applications used in the Laboratory Outreach and Point of Care areas. Supports the integration of Laboratory applications across facilities and partner sites including but not limited to, hospitals, physician practices, Occupational Health and Employee health offices and Nursing homes. Under the direction of the System Director of Clinical Applications, this position supervises and develops LIS analysts; develops and manages system upgrades and enhancements; and manages the LIS enterprise budget. Responsible for the coordination, planning, implementation, support and maintenance of LIS outreach and Point of Care applications, budgeting, staffing, communications, creation of project scope, vendor management, application incident management, application change management, business continuity, application portfolio management, system maintenance and upgrade management.

Provides support to acute care laboratories and out-reach laboratory services and partner sites, assisting with vendor or system issue resolution as well as the creation and adherence to corporate standards. Works with local system laboratory directors, Super Users and System Analysts, application vendor and User groups to establish needed reports at the corporate and regional levels, share “best practices” in laboratory processes, maintain the system-wide strategy for standardization, ensure testing and validation is completed on all upgrades, etc. This position is responsible for leading communications between the User groups, Local Systems, I&T, vendors and other key stakeholders.

Key Responsibilities

• The manager directs the support and activities of a portion of enterprise and local system clinical and business information systems. The Manager is responsible for the overall management of the support teams of the applicable information systems to perform implementation, planning, budgeting, staffing, communications, creation of project scope, vendor management, application incident management, application change management, business continuity, application portfolio management, system maintenance and upgrade management..

• Participates in the development of departmental goals and objectives; revises as appropriate.

• Leads the design and implementation of business plans for assigned areas

• Leads and/or assists in I.S. solution selection and evaluation to meet organizational clinical or business needs.

• Collaborates with other strategic services (ambulatory, corporate health, acute care) to ensure the I.S. systems promotes and supports the goal(s) of the department or organization.

• Facilitate Model Development

• Refine the aspects of the model as necessary.

• Document the aspects of the Model, including detailed model work-plan, change management program and tools, model system and application configuration, training program and tools, peripheral system options, standard interfaces, etc.

• Ensure optimization opportunities to information systems coordinated amongst the various local systems that utilize the relevant application including periodic software upgrades to the application and testing activities associated with the upgrade.

• Applies Nordics standards for upgrades/implementations including common application use, common training and education, common workflow analysis and workflow policies application consolidation

• Serves as the I&T representative to the Laboratory and Shared Services operations customers in setting the IS agenda

• Primarily reviews project plans to reflect the necessary resources, tasks, and overall timeline needed to complete assigned clinical support on time and within budget.

• Works with vendor’s staff as needed, local system executive team, I&T team members, Project Sponsor and others to assure all are aware of their deliverables, desired outcomes and resolution of application issues.

• Reviews and approves key project deliverables tied to major milestones.

• Establishes and maintains vendor relations for application and software management, contracting and issue resolution

• Coordinates, oversees and conducts application testing/validation

• Ensures that the department and relevant applications function in accordance with the latest Cyber-security compliance standards.

Leadership

• Has direct staff management responsibilities; hires, counsels, terminates and performs appraisals of staff.

• Leads departmental employee engagement activities.

• Develops staff to make effective decisions and delegates authority to lowest appropriate level through shared governance.

• Demonstrates visibility and accessibility to staff by making regular rounds, staff communication, and meetings

• Coordinates application support and optimization with various clinical, business and I&T leaders.

• Manages the interactions between the project team, stakeholders and key super users, ensuring a high-level of commitment to application upgrades, related projects and on-going issue resolution.

• Communicates project status and issues to I&T, clinical and business leadership.

• Works effectively to "get things done," including understanding the formal and informal structures of the organizations involved, knowing who to go to for help, winning support by others.

• Creates and presents status reports and presentations on project status and issues to I&T Leadership, Project Sponsor(s), Local System executives, stakeholders and team members.

• Highly motivated and self-directed and able to work in an evolving environment.

Skills and experience

• Bachelor’s Degree in laboratory sciences (Medical Laboratory Science, Clinical laboratory technology) (preferred), Business, Technology, Management Information Systems or clinical degree and 7 years of related experience.

• 4+ years of People management experience

• Relevant laboratory professional certification such as ASCP MT (preferred)

• Experience with Laboratory, Health System Interfaces, order and result processes, is preferred.

• Experience with out-patient, ambulatory services or out-reach laboratory services preferred

• Experience and a working knowledge of HL7 interfacing, database administration, HIPAA Compliance and Auditing, Biomed device integration, and clinical system archival preferred

• Extensive experience in application and software support required

• Experience with and knowledge of ITIL incident management methodologies preferred

• Knowledge of and experience with Healthcare clinical and administrative operations are required.

• 5+ years of I.S. Application Management or Project Management experience preferred.

• Demonstrated experience managing medium or large scale projects required; I/T systems project experience desirable

• Minimum of 5 years of increasing responsibility in management with staff management and budgetary accountability preferred

• Direct experience managing capital projects, capital planning, and capital systems preferred.

• Application support and/or implementation experience in very large projects preferred.

• Demonstrated knowledge and experience in project management and/or implementation of laboratory applications is required.

• Analytical abilities are required.

• Ability to train others is required.

• Proven experience in maintaining project schedules, documentation, communications, and meeting deadlines.

• Demonstrated interpersonal skills to communicate tactfully, effectively and with discretion within all levels of management.
• Ability to utilize Microsoft Office Suite, e-mail, Project Management tools, PCs, printer, facsimile and other office machines as needed

Additional details

• Ability to travel up to 50% of the time.

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.