{"id":4045250,"url":"https://alion.io/job/nordic-professional-billing-analyst","title":"Professional Billing Analyst","company":{"id":1964844,"name":"Nordic","domain":"nordicglobal.com","url":"https://alion.io/company/nordicglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":19,"ghost_share":0,"stale_share":0.947,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-10T23:38:28Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-12T13:23:14Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Make a difference. Be happy. Grow your career.\nThe Professional Billing Application Analyst I provides frontline support for clinical and business applications within the Managed Services division of Nordic Global. This role is ideal for recent entrants to the healthcare IT industry who have gained application certifications or preliminary experience. The Application Analyst is responsible for responding to application support requests, managing documentation, collaborating with vendors and team members, and continuing their ongoing growth within healthcare IT.\nNordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.\nKey Responsibilities\nPerforming basic troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic’s customers\nFulfilling system requests from customers and translating needs into detailed requirement specifications\nMonitoring issue queues, triaging for urgency and appropriate actions, then taking actions or assigning to other team members as appropriate\nTaking customer calls about issues, resolving the issue during the call, or adequately documenting and transitioning the issue\nBuilding and configuring EHR applications to meet customer requirements and managing requests from your clients related to your area of application expertise\nPerforming analysis of workflows and system setup, and system audits as necessary including coordinating system upgrades and testing\nAccurately, completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while also providing updates to clients directly as needed\nFollowing proper change control policies for application builds and configurations while developing and improving workflows and processes\nWorking on projects that may be assigned on and hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested\nManaging multiple clients and projects simultaneously with oversight from Senior Application Advisors, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar\nAdapting own focuses of time and energy, under the guidance of Team Leads and Senior Application Advisors, to deliver on most-important priorities\nTaking on new responsibilities and challenges to continually grow and develop skills to meet the evolving needs of Managed Services and our customers\nSkills and Experience\nPost-secondary education or equivalent experience, required\n Strong understanding of healthcare revenue cycle workflows and prior experience in healthcare billing, required\nCertification in relevant EHR application(s) required or must be certified in relevant EHR application module(s) within 4 months\nMust demonstrate and embody Nordic’s maxims\nAbility to apply problem solving skills\nExcellent communication skills, written and verbal\nProficient with Microsoft Office applications\nStrong attention to detail and ability to organize\nMust be able to work independently, as well as within a team environment\nCustomer service experience and prior knowledge and experience in Healthcare IT and ITIL processes, preferred\nComfortable identifying and advocating for process improvements and willingness to lead improvement efforts\nAdditional details\nAbility to take on-call rotations outside of core business hours, including nights and weekends\nAbility to travel up to 10%\nNordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. 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