{"id":2988489,"url":"https://alion.io/job/nordic-regional-coordination-centre-it-problem-and-incident-manager-turn-problems-into-progress","title":"IT Problem and Incident Manager – Turn Problems into Progress","company":{"id":2088076,"name":"Nordic Regional Coordination Centre","domain":"nordic-rcc.net","url":"https://alion.io/company/nordic-rcc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Easycruit","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Copenhagen, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"closed","first_seen_at":"2026-10-21T09:10:34Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-12T04:17:32Z","board_verified":false,"closed_at":"2026-11-12T04:17:32Z","days_open":21,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":21},"description":"Employee · Permanent · Full-time · Day\nNordic RCC - supporting security of supply and the green energy transition\nNordic Regional Coordination Centre (RCC) provides critical services and insights to support the national Transmission System Operators (TSOs) in Finland, Norway, Sweden and Denmark-helping ensure the efficient operation of the Nordic power system and a high level of security of supply.\nAt Nordic RCC, stable and reliable services are critical. We're looking for a Problem and Incident Manager who thrives on finding the root cause, solving recurring issues, and driving continuous improvement.\nYou will lead problem investigations, facilitate root cause analyses, and work across teams and vendors to ensure incidents don't happen twice. Your mission is simple: improve service stability and strengthen operational resilience\nWhat you'll do:\nOwn and develop the Problem Management process.\nLead root cause investigations and post-incident reviews.\nIdentify trends and drive preventive improvements.\nCoordinate resolution efforts across teams and suppliers.\nSupport major incidents and ensure lessons learned become actions.\nHelp improve service reliability and operational excellence.\nWhat we're looking for:\nExperience in Problem, Incident, Service, or IT Operations Management.\nStrong analytical and stakeholder management skills.\nKnowledge of ITIL and service management practices.\nA proactive mindset focused on solving problems permanently.\nWhy join us?\nYou'll play a key role in supporting the critical infrastructure that powers the Nordic energy market while working with skilled colleagues in an international and collaborative environment.\nOur values of fellowship, curiosity, respect and transparency have been defined by our employees. They express how we behave and shape the way we work together, and we expect you to recognise yourself in them.\nApplication deadline\nPlease apply online (in English) no later than 11/11-2026. Interviews will be held on a rolling basis up until the right candidate has been found.\nTo ensure a fair and unbiased recruitment process, we kindly request that you do not include photographs in your CVs or application materials.\nA cover letter is not required, but we kindly ask you to include a few sentences in your CV explaining why you are interested in the position. Applications are only accepted through our online recruitment system.\nNote that as part of the recruitment process, the candidate must undergo a satisfactory background check. The position is also conditioned upon a national security clearance. Both will be facilitated by Nordic RCC. You can read more on security clearance here. Please also note that the process includes that any spouse, registered partner, cohabitant, steady partner, co-resident, child over 18 living at home and parent with the same address as the candidate must also consent to be examined.","description_format":"text","description_chars":2894,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Power Grid","Electrical & Electronic Engineering"],"lifecycle":[{"event":"open","at":"2026-10-21T09:10:34Z"},{"event":"close","at":"2026-11-12T04:17:32Z"}],"visa":[{"country":"DK","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Certified for Denmark's Fast-track scheme","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Fast-track scheme","cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["SIRI: companies certified for the Fast-track scheme"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/nordic-regional-coordination-centre-it-problem-and-incident-manager-turn-problems-into-progress","json_url":"https://alion.io/job/nordic-regional-coordination-centre-it-problem-and-incident-manager-turn-problems-into-progress.json","meta":{"generated_at":"2026-11-15T04:45:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":439,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088076},"rest":"https://alion.io/mcp/rest/get_company?id=2088076"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnordic-regional-coordination-centre-it-problem-and-incident-manager-turn-problems-into-progress"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnordic-regional-coordination-centre-it-problem-and-incident-manager-turn-problems-into-progress"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnordic-regional-coordination-centre-it-problem-and-incident-manager-turn-problems-into-progress"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nordic-regional-coordination-centre-it-problem-and-incident-manager-turn-problems-into-progress\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnordic-regional-coordination-centre-it-problem-and-incident-manager-turn-problems-into-progress"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2988489}},{"tool":"search_jobs","arguments":{"company":"nordic-rcc.net","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2988489},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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