{"id":2832910,"url":"https://alion.io/job/nordic-servicenow-developer","title":"ServiceNow Developer","company":{"id":1964844,"name":"Nordic","domain":"nordicglobal.com","url":"https://alion.io/company/nordicglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":18,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1499},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Angular","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"MS SQL","optional":false},{"name":"MySQL","optional":false},{"name":"Python","optional":false},{"name":"React.js","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-25T08:50:10Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Make a difference. Be happy. Grow your career.\nThe ideal candidate will have experience configuring, customizing, maintaining, and administering on the ServiceNow platform. This role will partner with internal stakeholders and clients to help design and implement ServiceNow based applications, workflows, dashboards, reports, portals, etc. to optimize business processes.\nDay-to-day duties will include development for upgrades, syncing environments, maintaining the system's operational efficiency by supporting user acceptance/performance/security/usability testing, developing and maintaining system documentation, and resolving incidents and change/problem requests. The role will also focus on end user experience within the system to optimize the user workflows.\nNordic, Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.\nThe role of the SLA Manager is to ensure that all service level agreements (SLAs) for information technology services across the organization are delivered according to specificationsluates and manages new strategic business opportunities, mergers, acquisitions, partnerships, alliances and/or ventures. Oversees\nmarket analysis, monitors competitive activity, and identifies client needs. Provides leadership in the planning, design, due diligence, and\nimplementation of strategic business development objectives. Defines vision, strategies, and tactics for team.\nKey RESPONSIBILITIES\nITSM Developer responsibilities include:\nConfigure, customize and use of scripting to build and improve ServiceNow applications, including, but not limited to creation of forms, workflows, service requests, ACLs, and email notifications\nCreate scripts and develop intuitive forms, workflows, and strict security rules( ACLs) to improve our IT, HR and customer Service teams work across ITSM, CSM, HRSD, ITAM and ITOM (CMDB).\nDig into platform issues, perform root cause analysis and constantly refine processes to streamline employee workflows, IT Support and Customer Service\nCollaborate with various business stakeholders to translate their business needs into scalable, real-world ServiceNow applications and lead cross-functional project rollouts.\nDevelop OOTB functionality and limit custom integrations that link ServiceNow with other core enterprise tools and rigorously testing everything before it goes live to protect sensitive data.\nKeep the instance secure and up to date by applying the latest ServiceNow releases, patches, and plugins while retaining a healthy platform.\nBuild monitoring tools, dashboards, reports that provide leadership with metrics to manage their business, tracking SLAs, and CMDB health\nCreate roadmaps to support business services usings CSDM models so IT, HR and the business stakeholders speak the same data language.\nMaintain and refine CMDB governance processes and data quality standards to support efficient IT Operations, Change Management, and Incident routing.\nServe as ServiceNow subject matter expert, training users, promoting the value of unified portals, and leading technical discussion aligned on best practices.\nSkills And Experience\nRequired Skills and Experience \nGenerally requires a Bachelor's degree and 5 years of related experience, a Master's degree and 3 years of related experience, or 8 years of related experience and no degree.\nBachelor’s degree or Masters degree in Information Technology, Computer Science or other related field. \n5+ years of ServiceNow experience, specifically CSM, ITOM (CMDB), SPM, ITSM modules including Portals.\n3+ years ServiceNow development experience across multiple modules.\n3+ years’ experience with scripting languages such as PERL, JavaScript, Python, Shell including Angular and React libraries.\n2+ years of working experience across three or more of the following areas in ServiceNow: Incident Management, Change/Release Management, Knowledge Management, Service Portal, Asset Management, Reports/Dashboards, Configuration Management, experience with JavaScript, HTML, and CSS\nFamiliarity with organizational change management.\nFamiliarity with various system development life cycle models and hands-on experience with requirements collection and analysis\nKnowledge of relational databases (MySQL, MSSQL, Oracle)\nAbility to support multiple projects simultaneously.\nKnowledge of Agile/Scrum concepts.\nKnowledge of ITIL concepts.\nAttention to detail: is thorough when performing work and conscientious about attending to detail.\nDemonstrates a high degree of customer service and teamwork. Works well with clients and other vendors in achieving mission success and is committed to providing quality products and services.\nStrong Communication Skills: be able to expresses key ideas and obtain tangible feedback from cross-functional team members and stakeholders. Must possess strong creative, communication, and collaboration skills.\nCritical Thinking and Problem Solving: identifies risks and problems and be able to conduct qualitative and quantitative analysis to generate and evaluate alternatives and to make mitigation recommendations.\nPerform professionally and with sound judgement during high-pressured situations.\nFlexible in schedule and adapts well to rapid change.\nCross-functional knowledge to bridge communication and translation to non-technical teams.\nAbility to grasp complex system workflows and technical concepts to understand cause and effect for actions taken in a business process or software system.\nCollaborative team player.\nMust demonstrate and embody Nordic’s Maxims.\nPreferred Skills and Experience \nOne or more of the following ServiceNow certifications: (CSA) Certified Systems Administrator, (CIS) Certified Implementation Specialist, or (CAD) Certified Application Developer.\nITIL certification.\nMaintain a healthy, accurate CMDB using the Common Service Data Model(CSDM), resolving data anomalies and ensuring it acts as a reliable foundation for all enterprise operations\nHands on experience with CMDB/ITOM Discovery - setting up MID Servers and patterns\nServiceNow experience with discovery, service mapping, and configuration management (CMDB), CI classes, relationships, IRE rules, and data integrity\nExposure to multiple, diverse technologies, platforms, and processing environments.\nGood understanding of strategic and emerging technology trends, and the practical application of existing and emerging technologies to new and evolving business and operating models.\nExperience working in Healthcare IT a plus.\nadditional details\nMust have a quiet private working space meeting home network connectivity expectations.\nMust have high speed internet availability and direct connection to a router and/or sufficient wireless connectivity.\nNordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. 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