{"id":3903036,"url":"https://alion.io/job/nordson-field-service-engineer-9","title":"Field Service Engineer","company":{"id":58919,"name":"Nordson","domain":"nordson.com","url":"https://alion.io/company/nordson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":19,"ghost_share":0,"stale_share":0.526,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lakeland, United States","New York, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"PID Control","optional":false}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-11T03:49:54Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"As a Field Service Engineer with Nordson Polymer Processing Systems (PPS), you will provide on-site technical support for extrusion dies and tooling, screen changers, melt pumps, process valves, underwater and water ring pelletizers, cleaning ovens, and auxiliary equipment. You will lead startup, commissioning, maintenance, troubleshooting, repairs, and customer training. As Nordson’s primary technical representative at customer sites, you will partner with internal teams to resolve issues and identify service, in-house repair, and spare parts opportunities.\nESSENTIAL JOB DUTIES & RESPONSIBILITIES\nTravel independently to domestic and international customer sites as Nordson’s primary technical representative.\nReview project drawings, equipment configurations, component functions, application requirements, and customer expectations; prepare required tools, equipment, and safety supplies.\nSupport installation, startup, commissioning, troubleshooting, repair, and preventive maintenance of Nordson PPS equipment and auxiliary systems.\nTrain customers on safe equipment operation, maintenance, startup, shutdown, cleaning, troubleshooting, and best practices.\nDiagnose and resolve mechanical, electrical, hydraulic, pneumatic, process control, PLC logic, PID loop, control integration, and AC/DC drive issues.\nPerform hands-on service using appropriate hand and power tools, lifting equipment, hoists, dollies, rollers, and personal protective equipment (PPE).\nDocument service work, equipment condition, failures, corrective actions, recommendations, and customer follow-up in service reports.\nMaintain installed equipment records, customer feedback, equipment performance data, service findings, and follow-up actions in CRM or service management systems.\nProvide remote technical support and follow-up by phone, email, Teams, or other approved channels to resolve issues and support customer satisfaction.\nPartner with Engineering, Sales, Manufacturing, Aftermarket Services, Spare Parts, and Product Development to resolve customer and recurring field issues.\nPrepare service quotations and recommend service scope, labor, spare parts, upgrades, and aftermarket services.\nFollow Nordson and customer safety requirements, including PPE, site orientation, lockout/tagout, and travel safety practices.\nPerform other duties as assigned.\nEDUCATION & EXPERIENCE\nAssociate or two-year technical degree in mechanical, electrical, mechatronics, industrial technology, or a related field preferred; equivalent hands-on experience may be considered.\nFive or more years of experience in plastics extrusion, polymer processing, pelletizing, filtration, tooling, process equipment, industrial maintenance, or related field service preferred.\nDemonstrated mechanical and electrical troubleshooting experience in industrial plant environments.\nExperience with extrusion tooling, die maintenance, screen changers, melt pumps, valves, pelletizers, cleaning systems, or related Nordson PPS equipment preferred.\nExperience with Microsoft Office; CRM experience, such as C4C or Salesforce, or service management system experience preferred. \nSKILLS & ABILITIES\nStrong mechanical aptitude and hands-on equipment maintenance, assembly, adjustment, and troubleshooting skills.\nStrong electrical knowledge, including troubleshooting sensors, wiring, drives, controls, and related components.\nWorking knowledge of hydraulic systems, schematics, and troubleshooting.\nKnowledge of PLCs, PID controls, process control integration, and AC/DC drives.\nAbility to interpret mechanical, electrical, hydraulic, assembly, and tooling drawings, schematics, specifications, and manuals.\nAbility to diagnose extrusion, filtration, melt delivery, pelletizing, and tooling performance issues and recommend practical solutions.\nClear, professional communication with plant personnel, maintenance, engineering, production leadership, sales, and management.\nCustomer-focused approach with the ability to stay organized and solution-oriented under pressure.\nAbility to prioritize tasks, adapt to changing travel plans, and make sound technical decisions independently with limited on-site support.\nStrong writing skills for service reports, customer follow-up, technical recommendations, and internal feedback.\nAbility to quickly learn new equipment, processes, systems, and applications.\nWORKING CONDITIONS & PHYSICAL DEMANDS\nWork in field, manufacturing, production, and office environments.\nFrequent customer-site work, overnight and international travel, and schedule changes; independently coordinate travel arrangements and expenses.\nSafely perform hands-on service around industrial and heated polymer processing equipment, rotating equipment, hydraulic systems, electrical panels, and production operations.\nWear required PPE and follow Nordson and customer safety requirements.\nReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\nTRAVEL REQUIRED\nEstimated 75% Domestic & International Travel\n#LI-TT1","description_format":"text","description_chars":5037,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Test & Measurement Instruments"],"lifecycle":[{"event":"open","at":"2026-11-07T01:28:54Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 4","filings_12m":4,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":82500,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":43,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/nordson-field-service-engineer-9","json_url":"https://alion.io/job/nordson-field-service-engineer-9.json","meta":{"generated_at":"2026-11-11T04:19:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4625,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58919},"rest":"https://alion.io/mcp/rest/get_company?id=58919"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnordson-field-service-engineer-9"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnordson-field-service-engineer-9"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnordson-field-service-engineer-9"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nordson-field-service-engineer-9\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnordson-field-service-engineer-9"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3903036}},{"tool":"search_jobs","arguments":{"company":"nordson.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3903036},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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