{"id":4097742,"url":"https://alion.io/job/nordson-field-service-supervisor","title":"Field Service Supervisor","company":{"id":58919,"name":"Nordson","domain":"nordson.com","url":"https://alion.io/company/nordson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":20,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chippewa Falls, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-11T21:17:48Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T03:48:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Field Service Supervisor is responsible for leading and developing the PPS Americas Field Service team to deliver exceptional support to domestic and international customers while driving profitable aftermarket growth. This role oversees team performance, customer relationships, service order management, and troubleshooting activities to ensure timely, accurate, and high-quality service. The position works closely with Sales, Engineering, and Manufacturing to resolve customer issues and identify field service, in-house repair, and spare parts opportunities.\nESSENTIAL JOB DUTIES & RESPONSIBILITIES\nSupervises the Americas Field Service team, including interviewing, hiring, and training employees; planning and assigning work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.\nHarmonizes service processes across product portfolio to ensure consistency and efficiency.\nProvides customer support to domestic and international customers and regional sales managers.\nEstablishes and maintains Top Customer contact and works closely with Field Service Engineers to guarantee prompt and quality responses to customers, leveraging the NBS Next framework.\nOversees the service order and reporting processes to ensure entries are completed correctly and in a timely manner.\nCollaborates with other department supervisors to recruit, onboard, coach, and develop Rapid Response team members to provide scalable customer service support and strengthen the organization's long-term service personnel pipeline.\nPartners with Aftermarket & Customer Service Manager to develop the annual service plan, including pricing strategies, profitability goals and simplification of the processes utilizing the strategic discipline data.\nIdentifies growth opportunities that can generate sustainable and profitable growth (i.e, service contracts), then quantifies and reports them to management for evaluation.\nKeeps simplification at the core of the role and constantly looks for ways to reduce non-value-added activities and reduce complexity.\nAny other duties that may reasonably be assigned.\nEDUCATION & EXPERIENCE REQUIREMENT\nDetail-oriented, self-starter with strong communication and organizational skills. The successful candidate will have a proven ability to multitask and work collaboratively as well as independently in a dynamic and entrepreneurial environment. The required qualifications for this position are as follows:\nExperience in field service or a customer support role, or related technical experience\nExcellent oral and written communication skills\nDemonstrated accountability skills with customers, consistent follow-through with customer requests, and maintaining time commitments\nProficiency with Microsoft Office Products, including Word, Excel, and PowerPoint\nExperience with CRM, such as C4C, preferred\nSKILLS & ABILITIES\nMust have strong people skills to interact with customers, suppliers, and co-workers in a team-based environment.\nMust have the ability to manage multiple tasks and work independently with minimal direction.\nMust have good communication skills, including written, verbal, and listening.\nWORKING CONDITIONS & PHYSICAL DEMANDS\nOffice environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\nTRAVEL REQUIRED Minimal","description_format":"text","description_chars":3584,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Test & Measurement Instruments"],"lifecycle":[{"event":"open","at":"2026-11-11T21:17:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 4","filings_12m":4,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":82500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":42,"reasons":["conf:6","win:early","comp:brand"],"computed_at":"2026-11-12T10:37:41Z"},"pay":null,"html_url":"https://alion.io/job/nordson-field-service-supervisor","json_url":"https://alion.io/job/nordson-field-service-supervisor.json","meta":{"generated_at":"2026-11-12T10:37:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21735,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58919},"rest":"https://alion.io/mcp/rest/get_company?id=58919"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnordson-field-service-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnordson-field-service-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnordson-field-service-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nordson-field-service-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnordson-field-service-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4097742}},{"tool":"search_jobs","arguments":{"company":"nordson.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4097742},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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