{"id":1711229,"url":"https://alion.io/job/nordson-technical-customer-engineer-ii-3","title":"Technical Customer Engineer II","company":{"id":58919,"name":"Nordson","domain":"nordson.com","url":"https://alion.io/company/nordson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":20,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":709},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-12T23:49:41Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Provide technical service support on schedule and at the highest levels of quality.\nPlan and manage assigned projects to ensure they are completed on time, within budget, and within scope of supply.\nManage and co-ordinate with contractors and vendors.\nSupport all local installations and train customer personnel in the proper use, maintenance and repair of equipment.\nContact customers to schedule visits and to ensure customer satisfaction.\nContact customers after servicing or installation assignments to follow up on work performed and build relationship with the customers.\nConduct regular application and product technical training to ensure that customers are maintaining their equipment and optimizing its use.\nComplete service call reports and installation reports. Maintain records and documentation of each job.\nProvide regular feedback to sales and service team, highlighting unusual issues during regular/system integrator installation to report and develop action plan.\nProvide feedback to management market information gathered in the field, including any related activities by competition and of changes or improvements in Nordson products that may be desirable.\nDevelop customer database, including types of equipment, parameter settings, type of guns, pumps, line speed, system integrator, material supplier etc used in all customer plants\nMaintain laboratory/test equipment in good working condition and work/service area as a conducive and safe environment.\nSubmit weekly reports and other reports in a timely manner as required the supervisor.\nBe aware of inventory levels and advise customer service representative on critical parts to be kept in stock in Singapore office and available to fully support customer operation.\nDevelop competent technical skills in all products for ICS\nJob Requirements\nBachelor Degree / Diploma in Electrical/Mechanical Engineering or Technology\nMinimum of 2 years of related experience\nGood command of both spoken and written Thai and English\nMust have strong aptitude for technical of industrial equipment\nGood/expert in electrical & electronics preferred\nExperience in the Industrial Coatings industry preferred\nWilling to travel and possess own car\nProvide technical service support and installations to Nordson customers.\nPrincipal Relationships:\nInternal: Local Sales & Customer Service Team, Nordson SEA ICS Team\nExternal: Customers, vendors, and material partners","description_format":"text","description_chars":2424,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Thai","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Test & Measurement Instruments"],"lifecycle":[{"event":"open","at":"2026-10-02T17:27:35Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.543,"p_room":0.55,"age_days":34,"expected_fill_days":31,"reasons":["conf:5","stale_co","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nordson-technical-customer-engineer-ii-3","json_url":"https://alion.io/job/nordson-technical-customer-engineer-ii-3.json","meta":{"generated_at":"2026-10-13T06:41:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10170,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58919},"rest":"https://alion.io/mcp/rest/get_company?id=58919"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnordson-technical-customer-engineer-ii-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnordson-technical-customer-engineer-ii-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnordson-technical-customer-engineer-ii-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nordson-technical-customer-engineer-ii-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnordson-technical-customer-engineer-ii-3"}]}