{"id":1106699,"url":"https://alion.io/job/nordstrom-customer-service-representative-valley-fair","title":"Customer Service Representative - Valley Fair","company":{"id":8032,"name":"Nordstrom","domain":"nordstrom.com","url":"https://alion.io/company/nordstrom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":83,"ghost_share":0.012,"stale_share":0.434,"repost_share":0.06,"time_to_fill_p50_days":21,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":21,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T14:13:08Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":41},"description":"Job Description\nDo you get energized by connecting with people and finding creative ways to help? In this role, you'll be at the heart of the Nordstrom customer experience by providing friendly service, resolving returns, supporting order pickup, processing transactions accurately, and even mentoring new employees on the register. Every interaction is yours to own, and your ability to build trust with customers and teammates is what makes you stand out.\nA day in the life…\nDeliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries\nTroubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach\nAccurately process transactions and ticketing using POS and store systems to support inventory accuracy\nBuild relationships with teammates and contribute to a positive, team-focused environment\nProtect the security and privacy of customer information through education, compliance and resolution of issues\nPromote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience\nHours vary based on business needs, including evenings and weekends\nYou own this if you have…\nStrong ability to build relationships with customers, peers, and leaders\nProficiency in multiple operating systems such as MS Windows, iOS and Android\nClear, effective communication and strong interpersonal skills\nAbility to train and deliver POS/register training to support onboarding of new hires\nAbility to prioritize multiple tasks in a fast-paced environment\nStrong ownership, accountability, and follow-through\nPhysical Requirements:Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.\nFrequent use of hands for grasping, fine manipulation, pushing and pulling\nHandle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head. \nRegularly lift items weighing up to 10 pounds and occasionally up to 25 pounds\n\nPay Range Details\nThe pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. \nPay offers are dependent on the location, as well as job-related knowledge, skills, and experience.\n$21.00 - $21.85 HourlyWe’ve got you covered…\nOur employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:\nMedical/Vision, Dental, Retirement and Paid Time Away\nLife Insurance and Disability\nMerchandise Discount and EAP Resources\nThis position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdfA few more important points...\nThe job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.\nFor Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.\nApplicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.\nPlease be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.\nCurrent Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.\nApplications are accepted on an ongoing basis.© 2026 Nordstrom, Inc","description_format":"text","description_chars":4532,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Luxury Retail"],"lifecycle":[{"event":"open","at":"2026-09-22T06:20:08Z"},{"event":"close","at":"2026-10-27T07:09:34Z"},{"event":"reopen","at":"2026-10-30T09:02:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 162 · green card filings: 92","filings_12m":162,"filings_prev_12m":202,"green_card_filings_12m":92,"median_offered_wage_usd":149823,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.423,"p_room":0.36,"age_days":41,"expected_fill_days":21,"reasons":["conf:1","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/nordstrom-customer-service-representative-valley-fair","json_url":"https://alion.io/job/nordstrom-customer-service-representative-valley-fair.json","meta":{"generated_at":"2026-11-01T15:15:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23398,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8032},"rest":"https://alion.io/mcp/rest/get_company?id=8032"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnordstrom-customer-service-representative-valley-fair"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnordstrom-customer-service-representative-valley-fair"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnordstrom-customer-service-representative-valley-fair"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nordstrom-customer-service-representative-valley-fair\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnordstrom-customer-service-representative-valley-fair"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1106699}},{"tool":"search_jobs","arguments":{"company":"nordstrom.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1106699},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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