{"id":3325184,"url":"https://alion.io/job/nordstrom-data-analyst-3-customer-feedback-analytics-hybrid-seattle-2","title":"Data Analyst 3, Customer Feedback Analytics (Hybrid, Seattle)","company":{"id":8032,"name":"Nordstrom","domain":"nordstrom.com","url":"https://alion.io/company/nordstrom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":85,"ghost_share":0.012,"stale_share":0.447,"repost_share":0.059,"time_to_fill_p50_days":21,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":102500,"max":170500,"currency":"USD","period":"year","gross":null,"usd_annual":170500},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude Code","optional":false},{"name":"GitHub","optional":false},{"name":"GitLab","optional":false},{"name":"Google BigQuery","optional":false},{"name":"LLM","optional":false},{"name":"Looker","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-02T00:54:11Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Description\nThe CX Measurement team transforms customer feedback into actionable insight through enterprise survey programs, measurement frameworks, and advanced analytics. We are looking for a Data Analyst 3 who will specialize in analyzing unstructured customer feedback to uncover the “why” behind customer experiences - what drives satisfaction, where friction occurs, and where opportunities exist across Nordstrom and Nordstrom Rack.\nThe ideal candidate combines strong technical skills with curiosity, independent judgment, and a passion for storytelling with data. This hands-on role will own and improve CX Measurement's text analytics approach, translate complex findings into clear and trusted customer insights, and help shape how Nordstrom analyzes and uses customer feedback to inform business decisions. LLMs and other AI tools are part of the analytical toolkit; the core of the role is customer insight, analytical rigor, and business impact.\nA Day in the Life…\nDevelop, test, and improve methods for classifying customer comments, measuring sentiment, and identifying emerging issues and root causes, using LLMs and other text analytics tools where appropriate. Establish validation standards through peer review, human-reviewed samples, and benchmarks.\nOwn and evolve current models, workflows, and data sources; challenge assumptions, evaluate new methods and tools, and independently design the next iteration.\nUse SQL, Python/R, and BigQuery to build repeatable datasets and tools that support scalable analysis and self-service exploration.\nOwn the customer-feedback taxonomy and Medallia survey text analytics, including topic definitions, classification rules, sentiment, releases, and documentation.\nDeliver end-to-end analysis, from defining the business question through recommendations and storytelling, connecting customer feedback with behavioral and operational measures such as engagement, trips, spend, and future behavior.\nProduce recurring, seasonal, event-based, and rapid-turn customer analysis, including emerging trends.\nPartner with stakeholders to uncover needs, define success, scope data access and effort, and align on measurement approaches and priorities.\nBuild clear business cases and gain leadership support for analytical priorities, investments, and roadmap recommendations.\nCollaborate with business, Technology, Product, and Analytics teams to deliver solutions that increase the value and use of customer feedback.\nCollaborate with other analysts through code review and shared standards; mentor junior analysts on analytics, storytelling, and responsible use of LLM and AI tools\nYou Own This If You Have…\nBachelor’s degree in Analytics, Data Science, Statistics, Mathematics, Computer Science, Consumer Insights, or related field, or equivalent experience.\n5+ years of experience in data analytics, customer analytics, or a related field, including independently managing complex or ambiguous analytical work.\nStrong SQL skills and hands-on experience with BigQuery or a similar cloud-data environment.\nExperience using Python/R to conduct analysis, test methods, or automate repeatable work.\nExperience analyzing unstructured text using natural language processing, LLMs, classification methods, or other text analytics tools.\nStrong analytical judgment, including the ability to validate results, understand limitations, and select appropriate statistical methods for the business question.\nProven ability to translate complex text, behavioral, and operational data into concise insights and strategic recommendations, present them credibly to senior leaders, and gain alignment around action.\nExperience building support for analytical priorities, investments, or roadmaps and influencing decisions across multiple teams.\nAbility to engage cross-functional stakeholders, uncover business needs, assess data access and effort, and align partners around a shared approach.\nExperience with version-control tools such as GitHub or GitLab and data visualization or reporting tools such as Looker or Tableau.\nDemonstrated initiative and independent judgment, with the ability to bring a clear point of view, remain open to different approaches, manage competing priorities, and influence cross-functional partners.\nExperience using AI-assisted coding tools such as Claude Code to support analytical development and workflow automation is a plus.\nExperience analyzing sentiment or other unstructured feedback, with an understanding of how source, voice, tone, and context affect interpretation; experience with customer-feedback platforms or connecting feedback with behavioral data preferred.\nPay Range Details\nThe pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. \nPay offers are dependent on the location, as well as job-related knowledge, skills, and experience.\n$102,500.00 - $170,500.00 AnnualWe’ve got you covered…\nOur employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:\nMedical/Vision, Dental, Retirement and Paid Time Away\nLife Insurance and Disability\nMerchandise Discount and EAP Resources\nThis position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdfA few more important points...\nThe job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.\nFor Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.\nApplicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.\nPlease be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.\nCurrent Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.\nNordstrom keeps job postings open for at least one day after the posting date.© 2026 Nordstrom, Inc","description_format":"text","description_chars":6989,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Luxury Retail"],"lifecycle":[{"event":"open","at":"2026-10-27T09:42:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 162 · green card filings: 92","filings_12m":162,"filings_prev_12m":202,"green_card_filings_12m":92,"median_offered_wage_usd":149823,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":7}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.902,"p_room":1,"age_days":7,"expected_fill_days":21,"reasons":["conf:5","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":170500,"is_top_pay":true},"html_url":"https://alion.io/job/nordstrom-data-analyst-3-customer-feedback-analytics-hybrid-seattle-2","json_url":"https://alion.io/job/nordstrom-data-analyst-3-customer-feedback-analytics-hybrid-seattle-2.json","meta":{"generated_at":"2026-11-02T09:57:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13931,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8032},"rest":"https://alion.io/mcp/rest/get_company?id=8032"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnordstrom-data-analyst-3-customer-feedback-analytics-hybrid-seattle-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnordstrom-data-analyst-3-customer-feedback-analytics-hybrid-seattle-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnordstrom-data-analyst-3-customer-feedback-analytics-hybrid-seattle-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nordstrom-data-analyst-3-customer-feedback-analytics-hybrid-seattle-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnordstrom-data-analyst-3-customer-feedback-analytics-hybrid-seattle-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3325184}},{"tool":"search_jobs","arguments":{"company":"nordstrom.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3325184},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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