{"id":2126639,"url":"https://alion.io/job/norfolk-communications-officer-999-call-handler","title":"Communications Officer (999 Call Handler)","company":{"id":4372583,"name":"Norfolk Constabulary","domain":"norfolk.police.uk","url":"https://alion.io/company/norfolk-police-uk","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oleeo","truth_index":null},"role":"Communications","role_family":"Communications","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Norfolk, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30897,"max":34662,"currency":"GBP","period":"year","gross":null,"usd_annual":45809},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":".NET","optional":true},{"name":"C#","optional":true},{"name":"Instagram","optional":true},{"name":"X (Twitter)","optional":true}],"status":"live","first_seen_at":"2026-10-09T00:34:06Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-15T15:24:05Z","board_verified":false,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Contract type: Permanent /*generated inline style */\nDepartment: Norfolk County Policing Command /*generated inline style */\nLocation\n\ndata-field_value=\"ARRAY(0x55e018cf1308)\" >\nNorfolk Constabulary OCC (Uniform Norfolk)\n\nid=\"form_eef16e27-c7c9-4a86-9fb5-07fdd8f2bfdb_label_165316_1\"\nclass=\"form_row form_label hform_label \"\n>\nThe recruitment criteria for all posts are subject to workplace adjustments in line with the Constabularies' policies and duties under the Equality Act 2010.\nConsideration will be given to whether the post can be delivered on either a part time or job share basis, in line with the organisational requirements of this role.\nRecruitment and Selection Policy\nInternal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.\n\ndata-instance=\"1\"\ndata-section_id=\"246744\"\nclass=\" form_section hform_label_pos_left\"\n>\n\nid=\"form_eef16e27-c7c9-4a86-9fb5-07fdd8f2bfdb_label_246860_1\"\nclass=\"form_row form_label hform_label \"\n>\nThis role has been identified as the Modern Workplace category below.\n\nModern Workplace Business Category\n\ndata-field_value=\"12997\" >\n1: On Premise\n\nid=\"form_eef16e27-c7c9-4a86-9fb5-07fdd8f2bfdb_label_246738_1\"\nclass=\"form_row form_label hform_label \"\n>\nCategory 1: On Premises - Roles/functions are based on premises\nCategory 2: Hybrid - Elements of the role require regular presence on premises\nCategory 3: Hybrid (Homeworker) - The core function of the role can be delivered all/predominately from home, but attendance of premises will be required for specific purposes\nCategory 4: Contracted Homeworker - The circumstances for someone being a contracted homeworker will be by exception\n\n Grade / Rank: Band D /*generated inline style */\nSalary range: £30,897 - £34,662 /*generated inline style */\nFurther Salary Information\n\nid=\"form_eef16e27-c7c9-4a86-9fb5-07fdd8f2bfdb_label_133702_1\"\nclass=\"form_row form_label hform_label \"\n>\nPlease note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.\n\nWeekend enhancement\nWeekend work will be paid at the usual hourly rate plus an additional one half of that rate (time and a half).\n\nHours per week: 37.00 /*generated inline style */\nClosing date: 31/10/2026, 17:00 /*generated inline style */\nJob description\n\n>\nJoin Norfolk Constabulary as a 999 Call Handler\nBe the calm voice in a crisis. Make a real difference, every single shift.\nLocation: Wymondham HQ (initial training in Dereham)\nHours: 37 per week, rotating shifts (including nights, weekends, and bank holidays)\nShift Allowance: A shift allowance of either 14% or 20% applies to this role, depending on the team’s working pattern. Team allocation will be determined by the resourcing needs of the Contact and Control function at the time of appointment.\nContract: Permanent\nAbout the Role\nOur Contact & Control Room is the heartbeat of Norfolk Constabulary. As a 999 Call Handler, you’ll be the first point of contact for people in crisis, often during the most traumatic moments of their lives. Whether it’s a missing child, a violent incident, or someone in mental health distress, your voice will be the first reassurance they hear.\nThis is not your average call centre job. It’s fast-paced, emotionally demanding, and deeply rewarding. You’ll need to stay calm under pressure, think quickly, and make decisions that could save lives.\nWhat You’ll Need\nWe’re looking for people who are:\nResilient and composed - able to stay calm and focused in high-stress situations.\nExcellent communicators - clear, concise, and empathetic, even when callers are distressed or hard to understand.\nQuick thinkers - able to assess risk, prioritise, and act decisively.\nTeam players - collaborative, respectful, and supportive of colleagues.\nDigitally assured - comfortable using multiple systems and typing at least 30 wpm.\nFlexible with hours - Provide flexible working hours/overtime/on call as required on a rotating shift basis\nWhat You’ll Do\nAnswer 999 and 101 calls, emails, and online reports.\nAssess risk and opt for the appropriate police response.\nRecord incidents accurately and in line with national standards.\nLiaise with officers, other forces, and partner agencies.\nInterrogating all Crime/Intelligence Systems available where appropriate to role.\nGathering intelligence to meet the Policing Plan.\nTrain to become a Radio Controller, deploying resources and managing live incidents.\nWhat to Expect\nAssessment Centre: Shortlisted candidates will be invited to attend an assessment centre at Hethersett Old Hall.\nInitial training: Full-time, classroom-based training in Dereham.\nSupport: Ongoing coaching, wellbeing services, and opportunities for progression.\n Shift work: 24/7 operation with rotating shifts (including nights, weekends and some bank holidays).\nEssential Criteria\nGood literacy and numeracy\nStrong verbal and written communication\nAbility to work under pressure and solve problems\nTeamwork and adaptability\nTyping speed of 30 wpm\nProficiency in Microsoft Office and willingness to learn new systems\nDesirable Criteria\nPrevious experience in a customer service or call centre environment\nImportant Notes\nIf you’ve attended a Recruitment & Assessment Centre in the last 6 months, you are not eligible to reapply at this time.\nReasonable adjustments will be made in line with the Equality Act 2010.\nReady to Make a Difference?\nIf you’re calm under pressure, passionate about helping others, and ready for a challenge like no other we want to hear from you!\n\nRole profile\n\n>\n\nCommunications Officer - October 2016.pdf - 98KB\nOpens in a new window\n\nid=\"form_eef16e27-c7c9-4a86-9fb5-07fdd8f2bfdb_label_147196_1\"\nclass=\"form_row form_label hform_label \"\n>\nBenefits\n24 days holiday per year in addition to public holidays (rising to 29 days after five year’s service) \nOpportunities to work flexibly, subject to business needs \nOption of joining the local government pension scheme \nOption of joining the sports & social staff association and UNISON and enjoying the benefits these provide \nAccess to the Blue Light Card with 100s of discounts \nPaid-for training is available as is the opportunity to have mentoring, in a workplace where development is encouraged \nAccess to an Employee Assistance Programme (EAP) A confidential service, available 365 days a year, 24/7, free of charge which can provide around the clock support and guidance to help you manage work and personal stressors, as well as support you through lifestyle changes \nSupport Networks that provide information and opportunities to share experiences as well as offering advice and support to members \nA diverse, equal and inclusive workforce in an organisation that values its people \nA member of the National Police Healthcare Scheme, offering affordable private healthcare to Officers, staff members and their families \nAnd finally, but perhaps most importantly, the opportunity to make a difference to the communities of Norfolk and Suffolk\n\nid=\"form_eef16e27-c7c9-4a86-9fb5-07fdd8f2bfdb_label_118858_1\"\nclass=\"form_row form_label hform_label \"\n>\nImportant information before you commence an application - for ALL applicants\nIf the role has evidence questions you may wish to save these remotely and paste your answers into the boxes at time of submission.\nDisclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications. Please submit your application as soon as possible to avoid disappointment.\n\nid=\"form_eef16e27-c7c9-4a86-9fb5-07fdd8f2bfdb_label_165341_1\"\nclass=\"form_row form_label hform_label \"\n>\nUseful information before you commence an application\nYou will require the following information to complete this application form:\n- National Insurance Number\n- Full employment history including dates and any qualifications you may have attained.\n If the role requires you to drive you will also be required to upload details from your full driving licence including photos.\n\nid=\"form_eef16e27-c7c9-4a86-9fb5-07fdd8f2bfdb_label_165304_1\"\nclass=\"form_row form_label hform_label \"\n>\nWe are looking for people who share our values of caring, inclusive, courageous and learning.\nClick the links to find out more about our inclusive culture in Norfolk and Suffolk.\nTo enable us to deliver outstanding policing for everyone, we need people from all backgrounds with a range of professional and life experiences so that we are truly representative of our communities.\nWhy work for Norfolk and Suffolk Police?\nNorfolk and Suffolk Police have gained a reputation as pioneering and innovative forces, responsible for policing a large diverse, multi-cultural population.\nIf you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety and the chance to broaden your experience, then Norfolk or Suffolk is the force for you.\nEquality, diversity and inclusion\nNorfolk and Suffolk Police are committed to equality, diversity and inclusion.\nOur constabularies are committed to providing support for our under-represented and marginalised communities, including but not limited to Black, Asian and Minority Ethnic communities, disabilities, neurodiversity, gender and LGBT+ communities.\nAll applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.\nPolice Barred and Advisory lists\nIndividuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.\nVetting and safeguarding\n Norfolk and Suffolk constabularies are committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. All employees and volunteers therefore will be subject to background checks including vetting and references.\n Eligibility Criteria All Applicants must reside in the UK and have continuous residency for the past three years, rising to five years for certain roles. (The only exceptions are being stationed abroad through the Armed Forces or having taken extended holiday / travelled for a period of less than 12 months, where your UK residency has been maintained) Please refer to the job description for the residency requirements for this role.\nThis post is open to\nBritish Citizens\nMembers of a European Economic Area (EEA) state who hold settled status under the EU Settlement Scheme. \nCommonwealth citizens or foreign nationals (who are not British citizens or European Economic Area (EEA) state members) who have leave to enter or remain in the United Kingdom for an indefinite period that is free from restrictions.\n\nid=\"form_eef16e27-c7c9-4a86-9fb5-07fdd8f2bfdb_label_302931_1\"\nclass=\"form_row form_label hform_label \"\n>\nWe are committed to being a Disability Confident Leader. If you require any adjustments to support you during the application or selection process, please get in touch. You can contact us by email or telephone to discuss your needs in confidence, and we will be happy to help.\nEmail: \n Phone: 01953 423642\n\nid=\"form_eef16e27-c7c9-4a86-9fb5-07fdd8f2bfdb_label_303036_1\"\nclass=\"form_row form_label hform_label \"\n>\nWe’re proud to be a Disability Confident Leader and welcome applications from disabled people.\nUnder our ‘Offer an Interview’ commitment, we will invite disabled applicants to interview if they meet the essential criteria for the role.\nYou’ll be able to tell us if you’d like to be considered under this commitment by answerin...","description_format":"text","description_chars":14332,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T00:34:06Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":0.7,"p_active":0.785,"p_room":0.9,"age_days":17,"expected_fill_days":28,"reasons":["conf:254","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":45809,"is_top_pay":false},"html_url":"https://alion.io/job/norfolk-communications-officer-999-call-handler","json_url":"https://alion.io/job/norfolk-communications-officer-999-call-handler.json","meta":{"generated_at":"2026-10-26T12:58:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17940,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4372583},"rest":"https://alion.io/mcp/rest/get_company?id=4372583"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnorfolk-communications-officer-999-call-handler"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnorfolk-communications-officer-999-call-handler"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnorfolk-communications-officer-999-call-handler"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/norfolk-communications-officer-999-call-handler\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnorfolk-communications-officer-999-call-handler"}]}