{"id":4197192,"url":"https://alion.io/job/norfolk-county-council-fm-operations-manager","title":"FM Operations Manager","company":{"id":1778201,"name":"Norfolk County Council","domain":"norfolk.gov.uk","url":"https://alion.io/company/norfolk-gov-uk","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Norwich, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":41777,"max":43149,"currency":"GBP","period":"year","gross":null,"usd_annual":57083},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":true,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-12T13:57:24Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T04:11:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"FM Operations Manager | 11515 | Permanent Contract | 37 hours per week | £41,777 to £43,149 per annum (Scale J) | County Hall, Norwich\nAbout the role\nWe are looking for an experienced and proactive FM Operations Manager to join our Corporate Property team, with a particular focus on the operational management of County Hall.\nThis is a hands-on facilities management role where you will help ensure that our building remain safe, compliant, well maintained and fit for the people who use them.\nYou will oversee planned and reactive maintenance, manage contractors and monitor statutory compliance. You will also work closely with colleagues, building users and suppliers to make sure works are completed safely, efficiently and to the required standard.\nWhat you’ll be doing\nYou will:\nOversee planned, preventative and reactive maintenance.\nManage contractors, including site access, inductions, risk assessments and method statements.\nMonitor statutory compliance and make sure required works are completed within appropriate timescales.\nMaintain accurate compliance, asset and work-order information within the CAFM system.\nMonitor contractor performance, quality and completion of works.\nSupport procurement and ensure works comply with relevant policies, legislation and CDM requirements.\nManage costs and contribute to budget planning and financial forecasting.\nCarry out property audits and identify maintenance, repair and improvement requirements.\nManage and monitor hard FM services whilst working closely with the Soft Services Manager on site.\nBuild strong working relationships with colleagues, contractors and other stakeholders.\nAbout you\nWe are looking for someone with strong practical facilities management experience who is comfortable taking ownership of a busy operational environment.\nYou should have experience of managing planned and reactive maintenance and contractors, together with a good understanding of health and safety and statutory compliance.\nYou will need good organisational and problem-solving skills, sound financial awareness and the ability to communicate confidently with a wide range of people.\nExperience using CAFM systems and Microsoft Office is important, as is an understanding of building services such as HVAC, electrical and plumbing systems.\nThe existing person specification identifies at least three years’ facilities management experience and demonstrable experience of managing subcontractors. A full UK driving licence is required to meet the travel requirements of the role. Relevant qualifications such as NEBOSH or IOSH are also identified within the person specification.\nWhy join us?\nThis is an opportunity to take responsibility for a high-profile operational environment and make a visible difference to how our facilities perform every day.\nYou will join an experienced Corporate Property team and have the opportunity to influence how services are delivered, challenge poor performance and identify practical improvements.\nIf you enjoy solving problems, working with people and keeping a busy building running safely and effectively, we would like to hear from you.\nThese are some benefits you can enjoy by working for Norfolk County Council:\nCompetitive salary\n\nGenerous holiday entitlement\n\nHealth and Wellbeing services including fast-track physiotherapy and a free counselling service\n\nFlexible working opportunities including flexi-time, part time, remote and hybrid working - dependent on your job role and business need.\n\nFinancial benefits such as:\n‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.\n\nA Blue Light card for Fire Service and Social Care Workers\n\nRelocation expenses (where applicable)\n\nAn advance of your expenses if you travel for work\n\nLocal Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions\n\nTax efficient ways of getting extra pension and new bikes\n\nAccess to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)\n\nA payment if you refer someone you know to a hard to fill job\n\nWe want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for manyroles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.\nBefore you apply, we recommend reading the fullJob description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.\nAlready a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.\nWe would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.\nRedeployment closing date: 19 November 2026 23:59\nAll other applicants closing date: 26 November 2026 23:59","description_format":"text","description_chars":5426,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Car lease","Flexible schedule","Gym membership","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Public Administration & Local Government"],"lifecycle":[{"event":"open","at":"2026-11-12T20:53:22Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-12T09:37:45+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:1","win:early"],"computed_at":"2026-11-13T05:42:59Z"},"pay":{"stated_usd_annual":57083,"is_top_pay":false},"html_url":"https://alion.io/job/norfolk-county-council-fm-operations-manager","json_url":"https://alion.io/job/norfolk-county-council-fm-operations-manager.json","meta":{"generated_at":"2026-11-13T05:42:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12062,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1778201},"rest":"https://alion.io/mcp/rest/get_company?id=1778201"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnorfolk-county-council-fm-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnorfolk-county-council-fm-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnorfolk-county-council-fm-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/norfolk-county-council-fm-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnorfolk-county-council-fm-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4197192}},{"tool":"search_jobs","arguments":{"company":"norfolk.gov.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4197192},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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