Disability Services Access Coordinator

Disability Services Access Co-ordinator - Short Breaks Team (two positions available) | 11150 | Secondment Opportunity / Temporary Contract for 12 Months| 37 hours per week | £38,510 to £40,444 per annum | Grade I | County Hall

The Short Breaks Team currently supports over 4,000 children with disabilities aged 5-17, and we are seeking two full-time Disability Services Access Coordinators

Families self-refer to our service, and we receive over 100 new applications every month, alongside reviewing each child’s Short Break Plan annually. In addition, we provide advice and guidance to Social Workers, practitioners, and a wide range of professionals regarding Short Breaks, eligibility, and commissioned services.

As a Disability Services Access Coordinator, you will play a key role in ensuring that families receive a fair, transparent and needs led Short Breaks offer. You will review assessments, identify support needs, and work directly with families to ensure service providers are meeting expectations. You will also act as the liaison officer for a number of commissioned Short Breaks providers, supporting contract monitoring, performance reporting and service development.

About the Role

You will be the first point of contact for families and professionals requiring more detailed information about Short Breaks, assessments, resource allocation, or issues with service provision. You will respond to telephone calls, emails and portal requests from families both applying for or currently receiving Short Breaks.

In this role, you will:

• Review child and family assessments to identify need and inform Short Breaks provision
• Ensure families can access services within the Short Breaks offer
• Work directly with families where support arrangements are not meeting need
• Resolve concerns or complaints linked to commissioned services
• Monitor allocated commissioned providers and report on contract performance
• Identify gaps in service delivery and contribute to service improvement
• Manage resources within agreed budget allocations
• Analyse data and support performance reporting across the service

You will need to enjoy working as part of a team, be able to prioritise a busy workload, and respond flexibly to the needs of the service.

Skills and Knowledge

You will need:

• Strong communication skills and confidence working with families and professionals
• Knowledge of the Children and Families Act 2014 and relevant disability legislation
• A good understanding of child development and safeguarding processes
• Experience supporting children, young people and families
• Experience using assessment to inform service provision
• Confidence using IT systems and maintaining accurate data
• The ability to work within budgets and support contract monitoring

Work Location

There is a requirement to work at County Hall at least one day per week, with some travel across the county to support with Short Breaks information sharing and engagement sessions.

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.

For further information regarding the post, please contact: Jordan Burrell (Team Manager - Short Breaks) via [email protected]

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependant on your job role and business need.
• Financial benefits such as:
  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 6 October 2026 at 23:55

All other applicants closing date: 20 October 2026 at 23:55