{"id":3619960,"url":"https://alion.io/job/norgay-technicien-support-informatique-n1-hf","title":"Technicien Support Informatique N1 (H/F)","company":{"id":3908606,"name":"Norgay","domain":"norgayitservices.com","url":"https://alion.io/company/norgay","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Le Mans, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26000,"max":26000,"currency":"EUR","period":"year","gross":null,"usd_annual":29124},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-02T15:31:41Z","employer_posted_date":null,"last_verified_at":"2026-11-02T15:31:41Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"ContexteDans le cadre du renforcement de son équipe informatique, notre client recherche trois Techniciens Support Informatique N1 (H/F) pour intégrer un centre de services dédié à l'assistance des utilisateurs.\nVous interviendrez dans un environnement principalement Windows et applicatif Web, avec pour objectif d'assurer un support de qualité et de contribuer à la satisfaction des utilisateurs.\nVos missionsRattaché(e) à l'équipe Support Informatique, vous serez chargé(e) de :\nRéceptionner les sollicitations des utilisateurs par téléphone et par e-mail.\n\nIdentifier, qualifier et enregistrer les incidents et demandes dans l'outil de ticketing.\n\nApporter une assistance de premier niveau aux utilisateurs.\n\nDiagnostiquer les incidents courants dans un environnement Windows et applicatif Web.\n\nAppliquer les procédures et consignes de résolution établies.\n\nAccompagner les utilisateurs dans la prise en main des outils informatiques.\n\nAssurer le suivi des demandes et informer les utilisateurs de leur avancement.\n\nEscalader les incidents non résolus vers les équipes de support de niveau supérieur.\n\nConditionsCDI à temps plein.\n\nPoste basé au Mans (72).\n\nEntretien en présentiel au Mans souhaité.\n\nProfil recherché\nProfil recherchéFormation en informatique de niveau Bac à Bac+2 souhaitée.\n\nUne première expérience en Helpdesk, Hotline ou Support Utilisateurs est appréciée.\n\nBonne connaissance de l'environnement Windows.\n\nÀ l'aise avec les applications Web et les outils informatiques.\n\nBonne expression orale et écrite.\n\nSens du service, patience et pédagogie.\n\nCapacité à travailler en équipe et à suivre des procédures.\n\nLes profils débutants ayant une première expérience en support informatique, notamment en alternance ou en stage, sont également les bienvenus.","description_format":"text","description_chars":1777,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Staffing & Staff 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