{"id":3619958,"url":"https://alion.io/job/norgay-technicien-support-informatique-n2-hf","title":"Technicien Support Informatique N2 (H/F)","company":{"id":3908606,"name":"Norgay","domain":"norgayitservices.com","url":"https://alion.io/company/norgay","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Le Mans, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26000,"max":26000,"currency":"EUR","period":"year","gross":null,"usd_annual":29124},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-02T15:36:35Z","employer_posted_date":null,"last_verified_at":"2026-11-02T15:36:35Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"ContexteDans le cadre du renforcement de son équipe informatique, notre client recherche un Technicien Support Informatique N2 (H/F) pour intervenir au sein d'un centre de services dédié au support et à l'assistance des utilisateurs.\nVous intégrerez une équipe en charge du traitement des incidents et demandes informatiques, avec un rôle de support technique de niveau 2 et de prise en charge des escalades du niveau 1.\nVous évoluerez principalement dans un environnement Windows et applicatif Web.\nVos missionsRattaché(e) à l'équipe Support Informatique, vous aurez notamment pour responsabilités :\nPrendre en charge les incidents et demandes escaladés par le support N1.\n\nRéaliser des diagnostics techniques et fonctionnels approfondis.\n\nAnalyser les dysfonctionnements rencontrés par les utilisateurs.\n\nIdentifier les causes des incidents et mettre en œuvre les solutions adaptées.\n\nAssurer le dépannage des environnements Windows et des applications Web.\n\nAccompagner les techniciens N1 dans la résolution des problématiques complexes.\n\nDocumenter les incidents, les solutions apportées et les procédures de résolution.\n\nAssurer le suivi des tickets jusqu'à leur résolution.\n\nContribuer à l'amélioration continue de la qualité du support.\n\nConditions\nCDI à temps plein.\n\nPoste basé au Mans (72).\n\nRémunération maximale : 27 000 € brut annuel.\n\nEntretien en présentiel au Mans souhaité.\n\nProfil recherché\nProfil recherchéFormation Bac+2 en informatique ou équivalent.\n\nExpérience préalable en support informatique, idéalement en environnement Helpdesk N2 ou centre de services.\n\nBonne maîtrise de l'environnement Windows.\n\nConnaissances des applications Web et de leur fonctionnement.\n\nCapacité à analyser et diagnostiquer des incidents techniques.\n\nExpérience dans l'utilisation d'un outil de ticketing (GLPI, ServiceNow, Jira ou équivalent).\n\nQualités attenduesAutonomie et esprit d'analyse.\n\nSens du service et bonne communication.\n\nRigueur dans le suivi des incidents.\n\nCapacité à gérer les priorités.\n\nEsprit d'équipe et pédagogie auprès des utilisateurs et des techniciens 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