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Our long-standing commitment to quality and craftsmanship have made us the number one choice for homeowners who demand only the best! We are growing and seeking a Customer Service Representative to join our team!\nJob Responsibilities:\nRespond to customer inquiries via phone and email to provide status updates on orders and shipments.\nTrack shipments on various platforms (internal system, carrier websites) and resolve issues by coordinating with related departments.\nProvide detailed product information, assist with order entry platforms, and guide customers through specification troubleshooting.\nAssist with entering and researching Return Goods Authorizations (RGA) requests.\nAct as a liaison between the customer and the Norman shipping teams and/or shipping companies to resolve shipment-related inquiries.\nCommunicate with internal and external stakeholders, including overseas team, to gather information and address customer concerns effectively.\nEnter order notes in our system and escalate issues to the appropriate team when necessary.\nClosely follow documented Standard Operating Procedures and guidelines to complete daily assigned tasks.\nProvide Front Desk back up as needed.\nQualifications:\nExcellent verbal and written communication skills.\nStrong attention to detail and accuracy in handling orders and customer data.\nBasic problem-solving skills and the ability to work effectively with internal teams.\nProficiency in Microsoft Office (Word, Excel, Outlook).\nFamiliarity with phone systems is a plus.\nAbility to remain calm and professional when addressing customer concerns.\nAdaptable to changing business needs and able to multitask.\nMust be a self-starter who actively seeks knowledge, takes initiative, and can learn new processes independently without requiring constant direction.\nBenefits:\nPaid time off and holidays\nEligible for Benefits (Medical, Dental, Vision, Life, Long-Term and Short-Term Disability Insurance, Paid Time-Off, Paid Holidays, Pet Discount Program, etc.)\n401K with Company match after 1 year of employment \nJob Type: Full-Time\nPay: $22.50 / hour\nNorman is an equal\nopportunity employer of all qualified individuals; including minorities, women,\nveterans, and individuals with disabilities, and regardless of sexual\norientation or gender identity. Norman will consider for employment qualified\napplicants with criminal histories in a manner consistent with all federal,\nstate, and local ordinances.","description_format":"text","description_chars":2625,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-10-29T02:46:43Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.804,"p_room":0.9,"age_days":11,"expected_fill_days":20,"reasons":["conf:3","win:mid"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/norman-usa-customer-service-representative","json_url":"https://alion.io/job/norman-usa-customer-service-representative.json","meta":{"generated_at":"2026-11-03T03:19:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4365,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2714911},"rest":"https://alion.io/mcp/rest/get_company?id=2714911"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnorman-usa-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnorman-usa-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnorman-usa-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/norman-usa-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnorman-usa-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3435692}},{"tool":"search_jobs","arguments":{"company":"normanusa.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3435692},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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