{"id":2851571,"url":"https://alion.io/job/normet-account-manager-canada","title":"Account Manager-Canada","company":{"id":2125440,"name":"Normet","domain":"normet.com","url":"https://alion.io/company/normet-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Lively, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":101000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":179},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T13:27:35Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-19T19:44:20Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.\nDevelop a market area business plan and sales strategy with dealers, in conjunction with the Sales Manager, North America Sales Area which complies with Normet long term strategic objectives and goals.\nAbility to work through complex Normet product related issues and support both internal and external stakeholders in mining and tunneling applications\nParticipating in Normet strategy workshops, and day-to-day business operations as specified by North American Sales Manager\nFirsthand field demonstration ability.\nUtilizes company leads, to expand current customer base and follows up on leads in conjunction with other Account Managers\nStrong understanding of customer and market dynamics and requirements\nMaintains clear and concise communications (product needs/forecasts) with external manufacturing partners, and raw material providers.\nSupports various marketing functions i.e.: trade shows, brochures, and project spotlights, etc.\nProvides technical support and training to end users, operators, and account managers\nProvides feedback to factories to enable improvements to the product line through both technical feedback systems and factory level network\nSupport with root cause analysis tools and report writing, supporting Normet quality management systems\nLead for local product improvement testing and implementation\nDevelop and initiate plans for penetrating new markets, new customer development, relationship management and satisfaction.\nSupport to warranty investigations from a technical advisor position\nDevelop and maintain a customer database to include key contact personnel, procurement, mine / tunnel managers, operation manager, maintenance supervisors, ground control supervisor, consulting engineers, mining contractors and sub-contractors.\nAbility to create customized technical documentation including manuals & training materials for specific applications\nCommunicate and work with service team to prepare units with local upfits, prepare OTM (Order to manufacturing) and other necessary documentation to finalize sales.\nTechnical input in new product and technology development\nPromote and sell training opportunities including operator & simulator training packages.\nWork with Normet International to develop sales and marketing tools that directly address individual customer’s equipment and total solution requirements.\nCultivate effective business relationships with executive decision makers in key accounts.\nPerform other related duties as assigned. Stakeholder Management\nClient-driven to positively support the growth of Normet\nAbility to conduct work in a professional manner\nCustomers include both internal and external stakeholders\nAssists customers with maintenance trouble shooting feedback to the factory\nAbility to conduct customer visits, localized training sessions, and present reports to various levels of authority\nGlobal support during North America time zones, for all customers requiring remote assistance HSEQ - Health, Safety, Environment and Quality\nComply with all Normet policies with HSEQ\nActive participant in ensuring Normet operations and products support HSEQ initiatives\nSupport to risk assessments, incident investigations, and product related legislative safety specifications, North America\nAbility to support the creation and updating of HSEQ documentation where applicable Personal Responsibility\nEnsures compliance with Normet Values, & Normet Policies and Procedures\nContinuous improvement journey with behaviors supporting improved product knowledge, learning and development, and competency training\nRetain existing industry certifications, and where applicable acquire updates and advancement\nActive contributor and team member in both the sales and service teams, North America QUALIFICATIONS AND EXPERIENCE:\nStrong technical and practical knowledge dealer management.\nChemical professional with a technical degree or equivalent certification\nEngineering professional within the discipline of ground control and rock reinforcement\n2 years of experience working with Construction/Mining Equipment\n5-7 years of experience in sales and marketing\nStrong understanding of customer and market dynamics and requirements SKILLS & COMPETENCIES:\nAbility to work independently and within a team environment\nElevated level of written, verbal, and presentation skills\nFacilitator skills in a classroom setting\nInitiative-taking in ambiguous situations\nElevated level of responsiveness, organization skills, and detail orientation\nExcellent personal presentation and communication skills\nTime Management Skills\nValid Driver’s License\nDesire to work within and promote a team setting. ADDITIONAL INFORMATION:\nWillingness to travel away from home frequently both domestically and internationally as well as to underground mine sites in North America.\nYou may be required to undertake tasks outside of this position description taking into consideration the relevant skills and experience at the request of the reporting manager.\nThis role is expected to have a normal work week in accordance with regular business hours, Monday - Friday, 40 hours. There may be some weekend or longer hours dependent on the project scope of deliverables and will be compensated accordingly. COMPLIANCE & AUTHORITY: Employees have a responsibility to:\nProtect their own health and safety and avoid adversely affecting the health and safety of any other person.\nComply with Normet safety policies, procedures, and work practices.\nEnsure contractors and visitors are informed of all necessary safety instructions and information when on Normet premises.\nMust wear the specific PPE clothing and items relevant for the task you are undertaking.\nMust read and understand all relevant SOP’s pertaining to any equipment/machinery/vehicles.\nMust report all safety issues and emergencies in the workplace.\nCompliance with Normet’s Quality systems and standards relating to ISO 9001:2015.\nCome and share your courage to shine with us!\nVisit our career website for more information.","description_format":"text","description_chars":6535,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mining","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-10-19T13:27:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":6,"reasons":["conf:10","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/normet-account-manager-canada","json_url":"https://alion.io/job/normet-account-manager-canada.json","meta":{"generated_at":"2026-10-20T08:22:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9004,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2125440},"rest":"https://alion.io/mcp/rest/get_company?id=2125440"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnormet-account-manager-canada"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnormet-account-manager-canada"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnormet-account-manager-canada"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/normet-account-manager-canada\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnormet-account-manager-canada"}]}