{"id":3905182,"url":"https://alion.io/job/nortal-ai-engineer-support-lead","title":"AI Engineer & Support Lead","company":{"id":7332,"name":"Nortal","domain":"nortal.com","url":"https://alion.io/company/nortal","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AR","BR","CO","MX","AI","AG","AW","BS","BB","BZ","BM","BO","BQ","KY","CL","CR","CU","DM","DO","EC","SV","FK","GE","GD","GT","GY","HT","HN","JM","MS","NI","PA","PY","PE","PR","KN","LC","VC","SR","TT"],"hiring_countries_total":43,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Claude Code","optional":false},{"name":"Function Calling","optional":false},{"name":"Gemini","optional":false},{"name":"JavaScript","optional":false},{"name":"LLM","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Slack","optional":false},{"name":"TypeScript","optional":false}],"status":"live","first_seen_at":"2026-11-05T23:31:39Z","employer_posted_date":null,"last_verified_at":"2026-11-05T23:31:39Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Real ownership from day one, not check-ins and micromanagement. That's what the AI Engineer & Support Lead role at Nortal looks like.\nWhat working with us looks likeRemote work with a LATAM team. Coffee breaks, tech talks, and games keep it human, even at a distance.\nNo micromanagement. We hire for autonomy and expect you to use it.\nSupport beyond the job. Our People Care team helps with time off, wellness, and anything in between.\nOur accounts team handles client relationships, so you focus on the work.\nWhat you getCompetitive USD salary.\nFull remote work, with coworking spaces across LATAM if you want to meet the team in person.\nPaid time off under your country's rules, at full salary.\nNational holidays.\nSick leave, no stress attached.\nA yearly refundable credit. Spend it on anything related to your health and well-being.\nA day off for your birthday.\nAbout this searchGreat talent doesn't wait for job postings, so we don't either. We're building a network of skilled professionals for roles that come up regularly with our clients.\nJoin our Future Talent network and you'll be one of the first people we reach when the right opening appears. We make around 160 hires a year, so it happens often.\nThe roleAs an AI Engineer & Platform Support Lead, you will help us scale AI adoption across the business on a small set of sanctioned platforms. You will be the day-to-day owner of our enterprise AI workspace and support the tools our teams rely on. You will also build and own the custom integrations, agents, and Slackbots that make those tools useful to business teams.\nYour day-to-day:Be the go-to support owner for our AI platforms (Langdock, Gemini, and internal tools), from onboarding and troubleshooting to vendor escalations.\nMonitor platform health and adoption, and keep runbooks and documentation current.\nBuild custom integrations, Slackbots, and agents that connect our AI tools to internal content and workflows.\nMake sure what you build is reliable in production, with monitoring and evaluation built in.\nManage incoming AI use-case requests: scope, prioritize, and route each one to the right tool, and keep stakeholders updated along the way.\nWhat we're looking forBachelor's Degree in Computer Science, Engineering, or a related field.\nHands-on AI engineering: building LLM-powered applications, agents, and\nRAG/knowledge-base systems; comfort with prompt design, tool/function calling, and\nAPI integration.\nPower user of Claude Code (or equivalent agentic coding tools) for real, shipped work —\nnot just experimentation.\nStrong general engineering: Python and/or JavaScript/TypeScript, REST APIs, working\nwith cloud services and webhooks.\nExperience building and operating Slack apps/bots (Slack API, event subscriptions, bot\ndeployment).\nExcellent project management and communication — able to be the calm, organized\nfront door for users while also going deep technically.\nProven ability to work independently, prioritize a mixed queue (support + build), and\ndocument as you go.\nAdvanced English Level is required for this role, as you will work with US clients. Effective communication in English is essential to deliver the best solutions to our clients and expand your horizons. \nHow the process worksApply and upload your resume.\nWe review your profile and add it to our talent database.\nWe reach out for an interview to learn about your experience and share more about what we're looking for.\nWhen a role opens that fits, we contact you to start the process. Because we already know you, it moves faster.\nNo intermediaries. You deal with us directly.\nAbout Nortal\nFor over 25 years, we've built the systems that global enterprises and public institutions run on. Today, that means using AI and data to help organizations make better decisions, not just build what they asked for.\nWe believe good solutions don't have to be complicated. That's why our clients trust us with the initiatives that matter most.\nReal ownership, real impact, no micromanagement. If that's what you're after, apply now. 👇\nBy applying to this position, you authorize Nortal to collect, store, transfer, and process your personal data in accordance with our Privacy Policy. For more information, please review our Privacy Policy. ()\nBy applying to this position, you authorize Nortal to collect, store, transfer, and process your personal data in accordance with our Privacy Policy. 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