{"id":3489768,"url":"https://alion.io/job/nortek-data-center-cooling-service-program-coordinator","title":"Service Program Coordinator","company":{"id":4418256,"name":"Nortek Data Center Cooling","domain":"nortekdatacenter.com","url":"https://alion.io/company/nortekdatacenter","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":71,"open_postings":53,"ghost_share":0.396,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oklahoma City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":77000,"period":"year","method":"role_country_seniority_unknown","sample_n":11684},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T23:04:34Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-08T05:22:54Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":8},"description":"Maximize your potential. Minimize your footprint.\nNortek Data Center Cooling builds the systems that keep modern data centers running - from liquid cooling to large-scale air solutions. Our work supports some of the world’s most demanding AI and hyperscale environments, and we solve those challenges with engineering depth and practical execution.\nWe keep things simple here. We communicate early, stay close to the details, and follow through. When issues come up, we address them directly, not with layers of process. Customers count on us because we do what we say and we keep projects moving.\nOur culture is hands-on and collaborative. People take ownership, move quickly, and help each other. If you like working with teammates who are straightforward and accountable, you’ll feel at home.\nWith the backing of Madison Air, we have the scale, stability, and manufacturing footprint to support complex, high-growth programs.\nJob Summary\nNortek DCC is seeking a motivated, customer-focused Service Program Coordinator to join our growing Service organization.\nThe Service Program Coordinator serves as a key resource for customers, field technicians, service partners, and internal teams, providing advanced operational and customer support for service activities. This role is responsible for managing service inquiries, coordinating service activities, processing orders and quotes, and ensuring timely resolution of customer and operational issues.\nOperating with a high degree of independence, the successful candidate takes ownership of assigned processes, projects, and customer issues from initiation through resolution. They apply strong critical-thinking skills and sound judgment to evaluate information, identify potential issues, and ensure work is accurate, complete, and reasonable before execution. This mindset is essential in both daily transactional activities and broader process improvement initiatives.\nThe ideal candidate thrives in a fast-paced environment, communicates effectively, and demonstrates initiative, accountability, and a willingness to step up and own outcomes. This position offers the opportunity to build technical expertise in data center cooling equipment while contributing to operational excellence and continuous improvement within one of the fastest-growing sectors of industrial technology.\nCustomer Support & Case Management\nServe as the primary point of contact for customers, field technicians, and service partners via phone, email, and service portals.\nProvide professional, responsive, and solution-oriented support for parts inquiries, service requests, and general equipment questions.\nResolve routine customer issues during the first interaction whenever possible using established troubleshooting tools, documentation, and knowledge resources.\nEscalate complex technical concerns to Technician II or leadership while ensuring customers receive seamless support and regular updates.\nApply critical thinking and sound judgment to evaluate orders, requests, and operational activities, ensuring accuracy and identifying discrepancies before they impact customers or operations.\nUtilize a \"reasonability test\" approach when reviewing data, processes, and transactions to proactively identify potential errors, risks, or improvement opportunities.\nIdentify process inefficiencies and recommend improvements that enhance customer experience, operational effectiveness, and overall service performance.\nParts Identification & Order Processing\nIdentify and verify replacement parts using equipment nameplates, serial numbers, exploded diagrams, QR codes, and ERP system resources.\nProcess parts orders accurately and efficiently within INFOR ERP.\nConfirm pricing, quantities, availability, lead times, and shipping details before releasing orders.\nCoordinate with warehouse and logistics teams to ensure timely order fulfillment and delivery communication.\nQuoting & Customer Follow-Up\nGenerate standard replacement-part quotations and communicate pricing and lead-time information to customers.\nProactively follow up on outstanding quotations and customer inquiries.\nAssist customers through the quote-to-order process while escalating non-standard pricing requests when necessary.\nService & Warranty Coordination\nOpen, document, and triage service and warranty cases, including commissioning, preventive maintenance, break/fix, and extended warranty events.\nCoordinate technician dispatch activities and communicate schedules and status updates.\nGather accurate warranty documentation, including serial numbers, equipment information, photos, and failure details.\nDocumentation & Continuous Improvement\nMaintain complete and accurate records within ERP and CRM systems.\nDocument customer interactions, troubleshooting activities, and case resolutions thoroughly.\nShare customer insights and recurring issues to help improve service processes, online tools, and technical resources.\nParticipate in ongoing technical and customer service training programs.\nQualifications\nRequired\nAssociate's degree or equivalent combination of education and relevant experience.\n3+ years of customer service, service operations, technical support, order management, field service coordination, or related operational experience.\nDemonstrated ability to think independently, exercise sound judgment, and apply critical-thinking skills to solve problems and make informed decisions.\nProven ability to evaluate information for accuracy and reasonableness, identify potential issues, and take appropriate action with minimal supervision.\nStrong analytical and problem-solving skills with a continuous improvement mindset.\nProven track record of taking ownership of projects, processes, or initiatives with minimal oversight.\nStrong problem-solving, communication, and organizational skills.\nExperience coordinating activities across multiple departments and stakeholders.\nPreferred Qualifications\nBachelor's degree in Business, Operations, Supply Chain, Engineering, or related field.\nExperience leading process improvement initiatives.\nExperience mentoring, training, or providing guidance to less experienced team members.\nExperience working within ERP, CRM, or service management systems.\nWhy This Role Matters\nThe Service Program Coordinator plays a critical role in customer satisfaction and operational excellence. Every interaction directly impacts our customers' ability to keep mission-critical infrastructure running. By delivering responsive support, accurate order processing, and effective coordination, you help reinforce Nortek DCC's reputation as a trusted partner in the data center cooling industry.\nThis position also provides a defined career path into advanced technical support, service operations, and other growth opportunities within Nortek DCC as you expand your technical knowledge and expertise.","description_format":"text","description_chars":6856,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-29T23:04:34Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":9,"expected_fill_days":60,"reasons":["conf:0","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/nortek-data-center-cooling-service-program-coordinator","json_url":"https://alion.io/job/nortek-data-center-cooling-service-program-coordinator.json","meta":{"generated_at":"2026-11-08T08:56:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19409,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418256},"rest":"https://alion.io/mcp/rest/get_company?id=4418256"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnortek-data-center-cooling-service-program-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnortek-data-center-cooling-service-program-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnortek-data-center-cooling-service-program-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nortek-data-center-cooling-service-program-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnortek-data-center-cooling-service-program-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3489768}},{"tool":"search_jobs","arguments":{"company":"nortekdatacenter.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3489768},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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