{"id":2416142,"url":"https://alion.io/job/nortekdatacenter-customer-support-technician-ii","title":"Customer Support Technician II","company":{"id":4418256,"name":"Nortek Data Center Cooling","domain":"nortekdatacenter.com","url":"https://alion.io/company/nortekdatacenter","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":68,"open_postings":51,"ghost_share":0.529,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":130000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":295},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-04-24T00:00:00Z","employer_posted_date":"2026-04-24","last_verified_at":"2026-10-19T22:26:00Z","board_verified":true,"closed_at":null,"days_open":179,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":179},"description":"Maximize your potential. Minimize your footprint.\nNortek Data Center Cooling is a Madison Industries company. Madison Industries is one of the largest and most successful privately held companies in the world and has a robust portfolio of indoor air quality solutions. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier and more productive by creating innovative solutions that deliver outstanding customer value.\nAt Nortek Data Center Cooling, we’re shaping the future by Creating a Better Tomorrow Every Day! We are a premier HVAC company offering energy efficient and sustainable products and solutions that exceed customer expectations through our employees’ commitment to quality, customer experience and operational excellence.\nNortek Data Center Cooling. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.\nNortek Air Management and its divisions offer a comprehensive compensation and benefits package. Our benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions. To apply, please visit our career site at www.nortekair.com/careers.\nOther Benefits:\n*Making NexGen Products - Cooling the World’s Ever Expanding Data Centers \n*Airconditioned work environment\n*Benefits start day one \n*401K match \n*First year, 4 weeks’ vacation (accrued)\nCustomer Support Technician II\nAbout Nortek Data Center Cooling\nNortek Data Center Cooling builds systems that keep modern data centers running - from liquid cooling to large scale air solutions. Our work supports some of the world’s most demanding AI and hyperscale environments, and we solve those challenges with engineering depth and practical execution.\nWe keep things simple here. We communicate early, stay close to the details, and follow through. When issues come up, we address them directly, not with layers of process. Customers count on us because we do what we say and we keep projects moving.\nOur culture is hands on and collaborative. People take ownership, move quickly, and help each other. If you like working with teammates who are straightforward and accountable, you’ll feel at home.\nWith the backing of Madison Air, we have the scale, stability, and manufacturing footprint to support complex, high growth programs.\nPosition Summary\nAs our Service Technician - Data Center Service, you will work with warranty related service issues for our Datacenter product line. Provide service, guidance and technical expertise to end users and outside sales representatives.\nPosition Key Attributes\nAbility to personally live safe and hold themselves and other team members accountable by having their back in support of our Safety core value.\n\nHas integrity, works transparently and recognized for treating others with respect.\n\nTakes accountability to create and execute solutions that deliver desired results and can “own it” in a Performance Driven Culture.\n\nWorks collaboratively as one team in a Teamwork culture.\n\nEnjoys embracing and igniting change as a catalyst for improvement.\n\nA “builder” who is comfortable in a continuous improvement culture.\n\nCan thrive in a “legacy now” culture in which we strive to do the right thing for the company today, even if it is the hard thing, and leave behind a stronger company for the next generation of employees.\n\nPosition can be based at any US location\n\nPosition Responsibilities\nCommission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects.\n\nReview work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair.\n\nDemonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company. This requires working with multiple entities on a job - building owners, general and mechanical contractors, engineers, and local servicing contractors.\n\nConsult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance.\n\nProvide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.\n\nMay advise management regarding customer satisfaction, product performance, and suggestions for product improvements.\n\nPosition Qualifications\nRequirements\nHigh school diploma or equivalent\n\nThree to five years’ experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred\n\nAbility to travel ~85% of the time to various job sites for commissioning and warranty work\n\nSuperior analytical skills and attention to detail\n\nAbility to read and interpret blueprints, plans, and manuals\n\nAbility to stay on project through root cause analysis\n\nExcellent customer service skills with desire to exceed internal and external customer expectations\n\nAbility to work independently in a timely manner, ensuring job is completed correctly with outside technicians and ability to follow up on parts delivery\n\nPreferred\nTrade/technical school or certification a plus\n\nProduct experience with industrial HVAC equipment or similar electromechanical products preferred\n\nStrong experience in Microsoft Excel and Word\n\nIntermediate experience with commercial projects\n\nBuilding automation experience a plus\n\nNortek Data Center Cooling is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.\nNortek Air Management and its divisions offer comprehensive compensation and benefits package. Our benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions. 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