{"id":2559566,"url":"https://alion.io/job/northeastern-university-senior-program-operations-manager","title":"Senior Program Operations Manager","company":{"id":6930,"name":"Northeastern University","domain":"northeastern.edu","url":"https://alion.io/company/northeastern","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":222,"ghost_share":0,"stale_share":0.477,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60315,"max":85192,"currency":"USD","period":"year","gross":null,"usd_annual":85192},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Smartsheet","optional":false}],"status":"live","first_seen_at":"2026-10-14T20:18:03Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-31T18:13:18Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"About the Opportunity\nJob Summary:\nThe Senior Program Operations Manager plays a key role in ensuring the efficient planning, implementation, and management of operational processes within the online learning unit. Possessing strong operational, technical, and interpersonal skills this role focuses on streamlining workflows, supporting program launches, student tracking, and collaborating with cross-functional teams to deliver high-quality online learning experiences. The ideal candidate thrives in a fast-paced environment, is highly organized, and demonstrates a commitment to excellence in higher education.\nKey Accountabilities & Responsibilities:\nProgram Operations Management:\nOversee the end-to-end operational processes for online learning programs, including year-long class schedules and semester task tracking.\nLead semesterly ready to launch initiatives in collaboration with Program & Relationship Managers flagging enrollment or course build issues.\nWork with Program and Relationship Managers to track and ensure timely processing of faculty contracts for development projects, and teaching.\nProcess student matriculation each term including tracking materials and conducting student outreach.\nMonitor key performance indicators (KPIs) related to program operations and provide regular reports to leadership\nManage students lists for student events, welcome packets, MailChimp, advising etc.\nReview and flag issues with student records, including student attributes, modality, scholarships, or course registration.\nDevelop and document standard operating procedures (SOPs) and program handbooks/manuals to ensure consistency and efficiency across all programs.\nOversee semesterly data clean up process to ensure most accurate student lists.\" This includes inactivating learners with the Registrar\nLearner Experience Support:\nMonitor and improve operational touchpoints to ensure learner satisfaction and retention.\nAct as team lead on Navigate 360, Stellic, and Help Scout initiatives.\nSupport non-credit course delivery by setting up Canvas announcements and provide student inbox support as needed.\nSupport for-credit course delivery by creating synchronous sessions via Teams/Zoom and maintaining attendance data.\nCreating course pack links for for-credit courses.\nCreating and adding Panopto playlists for for-credit courses\nCollaboration and Stakeholder Management:\nIdentify opportunities to streamline workflows, enhance systems, and improve the scalability of program operations.\nStay informed of emerging trends, technologies, and best practices in online learning operations.\nCollaborate with external vendors or partners to support technology implementation, course production, or learner engagement initiatives.\nLead or support process improvement initiatives to align operations with strategic goals.\nOther projects and responsibilities as needed\nContribute to positive team culture and collaborate effectively with program team, learning design team, and business partners.\nTake feedback from team members and clients and find the best ways to address concerns and provide new solutions.\nAct as a team player and pitch-in wherever help is needed, including supporting management of program projects, communication across teams, and mentoring others as needed.\nQualifications:\nBachelor’s degree in education, business administration, or a related field required. Master’s degree preferred.\nMinimum 3-5 years of experience in operations management, preferably in higher education or online learning.\nProven success managing complex projects and cross-functional teams.\nStrong organizational and project management skills with attention to detail.\nAbility to navigate ambiguity and adapt to changing priorities in a dynamic environment.\nExcellent interpersonal, communication, and collaboration skills.\nFamiliarity with learning management systems (LMS), student information systems (SIS), and related technologies.\nData-driven mindset with the ability to analyze metrics and inform decision-making.\nExperience working in a highly collaborative environment and promoting a teamwork mentality.\nHigh level of initiative and drive with a strong sense of urgency and accountability.\nAbility to work independently, but also as a team member when the situation warrants.\nAbility to solve problems, analyze learner survey and performance data and synthesize and summarize information.\nConsistently looks for a better way to do things in order to create organizational efficiency and effectiveness. Acts as a good steward of the university’s resources.\nSmartsheet experience preferred\nFamiliarity with Slate and Banner (or similar CRM/SIS platforms)\nExperience collaborating with higher education units such as Enrollment Management, ITS, and the Registrar\nPosition Type\nAcademic AdministrationAdditional Information\nNortheastern University considers factors such as candidate work experience, education and skills when extending an offer.\nNortheastern has a comprehensive benefits package for benefit eligible employees. This includesmedical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.\nAll qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.\nCompensation Grade/Pay Type:\n108SExpected Hiring Range:\n$60,315.00 - $85,192.50With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.","description_format":"text","description_chars":5912,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education"],"lifecycle":[{"event":"open","at":"2026-10-14T20:18:03Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 78 · green card filings: 13","filings_12m":78,"filings_prev_12m":82,"green_card_filings_12m":13,"median_offered_wage_usd":115357,"route":null,"cap_exempt":true,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":16,"expected_fill_days":62,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":85192,"is_top_pay":false},"html_url":"https://alion.io/job/northeastern-university-senior-program-operations-manager","json_url":"https://alion.io/job/northeastern-university-senior-program-operations-manager.json","meta":{"generated_at":"2026-11-01T04:06:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6347,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6930},"rest":"https://alion.io/mcp/rest/get_company?id=6930"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnortheastern-university-senior-program-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnortheastern-university-senior-program-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnortheastern-university-senior-program-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/northeastern-university-senior-program-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnortheastern-university-senior-program-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2559566}},{"tool":"search_jobs","arguments":{"company":"northeastern.edu","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2559566},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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