{"id":1427084,"url":"https://alion.io/job/northern-trust-client-service-representative","title":"Client Service Representative","company":{"id":1762433,"name":"Northern Trust","domain":"northerntrust.com","url":"https://alion.io/company/northerntrust","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":50,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-09-29T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Limerick, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-09-29T00:04:44Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Northern Trust\nAs a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.\nSince 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.\nWith more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.\nRole/Department: \n\nBased in Limerick, the successful candidate will report into the Custody Services Manager. The successful individual will focus on resolution of client queries, where expertise is required to problem solve and manage client expectations. The role offers the opportunity to develop skills and knowledge of the firm’s global operating structure. The successful individual will be responsible for maintaining and enhancing the service provided to clients while also having the opportunity to identify and solve service issues.\nThe key responsibilities of the role include:\nThe successful candidate will benefit from having:\nTo act as the primary point of contact for all custody related queries from the Client.\nResponsible for maintaining and enhancing service provided to the Client.\nOwnership, management and resolution of all Client queries.\nAwareness of transition activity linked to the Client.\nIdentifies and manages resolution of service delivery root causes.\nInitiates frequent, proactive communication with the Investment Manager daily contacts to verify perceived levels of satisfaction and demonstrate proactive service.\nParticipates in Service Reviews as required.\nBuild and maintain strong relationships with all internal partners.\nMaintain and monitor all client data and standing instructions.\nMonitoring and resolution of cash and stock exceptions.\nEnsure day to day funding requirements are in line with client standing instructions.\nResolves all ASL situations in a timely manner.\nEnsure compliance with all NT risk policies and adherence to ‘Best Practice’ documents.\nSkills/Qualifications:\nExcellent oral and written communication skills are required.\nAnalytical and problem solving skills are required.\nAbility to facilitate discussions and reach decisions.\nAbility to work under pressure to achieve the multiple daily deadlines for client deliverables, with a mature approach.\nAbility to plan and prioritise their day to day workload to meet client deadlines.\nAbility to review and resolve complex issues.\nDemonstrates an excellent understanding of risk associated with the role.\nWork Authorization\nApplicants must have the right to work in Ireland at the time of application and for the duration of employment.\nPlease note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits, General Employment Permits, Intra-Company Transfer Employment Permits, Stamp 1G permissions, and other employment permits under Irish immigration frameworks.\nWorking with Us\nAs a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.\nPhilanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.\nReasonable Accommodation\nNorthern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at , or alternatively you can discuss your individual requirements with the recruiter you are working with.","description_format":"text","description_chars":4286,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Financial Services"],"lifecycle":[{"event":"open","at":"2026-09-29T00:04:44Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":25,"reasons":["conf:5","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-29T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/northern-trust-client-service-representative","json_url":"https://alion.io/job/northern-trust-client-service-representative.json","meta":{"generated_at":"2026-09-30T05:17:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3672,"day_limit":5000,"remaining_today":1328,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}