{"id":1383591,"url":"https://alion.io/job/northern-trust-cloud-service-delivery-manager","title":"Cloud Service Delivery Manager","company":{"id":1762433,"name":"Northern Trust","domain":"northerntrust.com","url":"https://alion.io/company/northerntrust","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":80,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":137400,"max":233600,"currency":"USD","period":"year","gross":null,"usd_annual":233600},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"ITIL","optional":false},{"name":"AppDynamics","optional":true},{"name":"Datadog","optional":true},{"name":"Dynatrace","optional":true},{"name":"FinOps","optional":true},{"name":"Splunk","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-07-30T00:00:00Z","employer_posted_date":"2026-07-30","last_verified_at":"2026-10-20T16:06:18Z","board_verified":true,"closed_at":null,"days_open":82,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":82},"description":"About Northern Trust\nAs a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.\nSince 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.\nWith more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.\nPosition Summary\nThe Cloud Service Delivery Manager is responsible for overseeing the delivery, reliability, operational excellence, and continuous improvement of enterprise cloud services across public, private, and hybrid cloud environments. This role serves as the primary liaison between Cloud Operations, Engineering, Architecture, Security, and business stakeholders to ensure cloud platforms meet service level objectives, operational standards, compliance requirements, and business expectations.\nThe successful candidate will drive operational governance, incident and problem management, service performance, capacity planning, financial optimization, vendor management, and continuous service improvement while fostering a culture of accountability, automation, resiliency, and customer focus.\nKey Responsibilities\nService Delivery & Operations Management\nOwn end-to-end delivery and operational performance of cloud infrastructure and platform services.\nEnsure services meet or exceed defined SLAs, SLOs, availability targets, and customer expectations.\nLead operational governance reviews and service performance reporting with senior leadership.\nMonitor service health, capacity, utilization, and operational risks across cloud environments.\nEstablish and maintain operational runbooks, service documentation, and support processes.\nOperational Excellence\nDrive continuous improvement initiatives focused on stability, automation, resiliency, and operational efficiency.\nLead root cause analysis efforts and ensure corrective actions are implemented for major incidents.\nDevelop and track key operational metrics and KPIs.\nChampion Site Reliability Engineering (SRE) and DevOps practices to improve platform reliability.\nIdentify opportunities to reduce technical debt and improve service quality.\nIncident, Problem & Change Management\nServe as the escalation point for major incidents and service disruptions.\nCoordinate cross-functional teams during critical issue resolution activities.\nLead problem management processes to identify recurring issues and implement permanent fixes.\nEnsure effective change management practices minimize operational risk and service disruption.\nFacilitate post-incident reviews and executive communications.\nStakeholder & Relationship Management\nAct as the primary interface between Cloud Operations and internal business stakeholders.\nBuild strong partnerships with Engineering, Security, Architecture, Risk, Compliance, and Application teams.\nPresent service performance, risk assessments, and improvement plans to executive leadership.\nManage stakeholder expectations and ensure alignment between service delivery and business objectives.\nCloud Governance & Compliance\nEnsure cloud services operate in accordance with enterprise governance, security, compliance, and regulatory requirements.\nSupport audit activities and risk management initiatives.\nMonitor operational controls and remediation activities.\nDrive adherence to cloud operational standards, policies, and best practices.\nFinancial & Vendor Management\nPartner with cloud engineering and finance teams to optimize cloud operating costs.\nMonitor cloud consumption trends and support chargeback/showback initiatives.\nManage relationships with cloud service providers and strategic vendors.\nParticipate in contract reviews, service evaluations, and vendor performance assessments.\nTeam Leadership\nLead and mentor cloud operations personnel and service management teams.\nFoster a customer-centric culture focused on accountability, collaboration, and continuous improvement.\nSupport workforce planning, talent development, and succession planning.\nPromote automation-first and cloud-native operational practices.\nRequired Qualifications\nBachelor's degree in Information Technology, Computer Science, Engineering, or related field.\n8+ years of experience in IT Operations, Infrastructure Services, Cloud Operations, or Service Delivery.\n3+ years of leadership experience managing cloud operations, service delivery, or infrastructure teams.\nStrong knowledge of public cloud platforms including Microsoft Azure, AWS, and/or Google Cloud Platform.\nExperience managing enterprise-scale cloud environments in highly regulated organizations.\nDeep understanding of ITIL service management principles and operational processes.\nExperience with incident, problem, change, and release management.\nStrong understanding of cloud infrastructure, networking, security, resiliency, and disaster recovery.\nProven ability to lead cross-functional teams during major incidents and operational events.\nExceptional communication, stakeholder management, and executive presentation skills.\nPreferred Qualifications\nITIL Foundation or ITIL Managing Professional Certification.\nMicrosoft Azure, AWS, or Google Cloud certifications.\nExperience with SRE, DevOps, Infrastructure as Code (Terraform), and automation platforms.\nExperience supporting financial services, healthcare, or other regulated industries.\nFamiliarity with observability platforms such as Datadog, Splunk, Dynatrace, AppDynamics, or Azure Monitor.\nKnowledge of cloud financial management (FinOps) principles.\nSalary Range:\n$137,400 - 233,600 USDSalary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.\nWork Authorization\nApplicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).\nWorking with Us\nAs a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.\nPhilanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.\nReasonable Accommodation\nNorthern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at , or alternatively you can discuss your individual requirements with the recruiter you are working with.","description_format":"text","description_chars":7746,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Financial Services"],"lifecycle":[{"event":"open","at":"2026-09-28T09:27:01Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.404,"p_room":0.28,"age_days":82,"expected_fill_days":32,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":233600,"is_top_pay":true},"html_url":"https://alion.io/job/northern-trust-cloud-service-delivery-manager","json_url":"https://alion.io/job/northern-trust-cloud-service-delivery-manager.json","meta":{"generated_at":"2026-10-20T17:04:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19449,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1762433},"rest":"https://alion.io/mcp/rest/get_company?id=1762433"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnorthern-trust-cloud-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnorthern-trust-cloud-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnorthern-trust-cloud-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/northern-trust-cloud-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnorthern-trust-cloud-service-delivery-manager"}]}