{"id":1373785,"url":"https://alion.io/job/northern-trust-technical-software-support-lead","title":"Technical Software Support Lead","company":{"id":1762433,"name":"Northern Trust","domain":"northerntrust.com","url":"https://alion.io/company/northerntrust","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":53,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":114500,"max":194700,"currency":"USD","period":"year","gross":null,"usd_annual":194700},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":".NET","optional":false},{"name":"Agile","optional":false},{"name":"Azure","optional":false},{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"Oracle","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-08-28T00:00:00Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-09-29T00:04:44Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"About Northern Trust\nAs a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.\nSince 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.\nWith more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.\nTechnical Software Support Lead - Chicago\nISS NTAM Service Delivery organization is looking for a Technical Software Support Lead in US region. Responsible for day-to-day production support for multiple Asset Management Front Office and trade routing applications. ISS NTAM Production Service Delivery organization is responsible for 24x7 production support across globe (APAC, EMEA and NA).\nROLE:\nThe Lead, Software Engineer, is responsible for providing technical support for Asset Management applications, including order management, trade routing, and other top 100 applications. This role supports NTAM business, operations partners, and clients while coordinating with upstream and downstream application teams.\nThe ideal candidate is a self-starter with strong organizational, leadership, and communication skills, along with a deep understanding of financial services technology, particularly trading applications. Occasional evening or weekend support may be required.\nPRINCIPAL RESPONSIBILITIES:\nProvide technical support under the direction of the Support Manager.\nProvide L2/L3 support, monitor production workflows, and apply expert knowledge of supported application designs.\nReview, analyze, and resolve technical production issues, including job failures, and apply code fixes when needed.\nPartner with business teams to analyze and resolve inquiries while ensuring compliance with established business and IT controls.\nBuild and maintain professional relationships with IT and business stakeholders while delivering effective support.\nCoordinate with global support and other teams, open support tickets, perform root-cause analysis, and help resolve production issues efficiently.\nParticipate in after-hours and weekend on-call coverage for high-priority and critical production incidents.\nImprove application supportability through continuous service improvement initiatives.\nDevelop knowledge of NT systems and products using available reference materials and support procedures.\nRepresent IT professionally and demonstrate customer service values aligned with NT’s A Approach.\nConsistently adhere to corporate standards.\nSKILLS / EXPERIENCE:\nLeadership experience in a technology role within a financial institution is required.\nSeven to ten years of experience in a technical role within the financial services industry is required.\nStrong communication, interpersonal, and technical skills, with the ability to manage multiple priorities in a fast-paced environment. Must be able to explain technical issues clearly and translate business needs for technology teams and vice versa.\nCollaborative team member capable of leading within a global support organization, cross-training colleagues, and supporting multiple critical Asset Management front-office applications.\nExperience with incident management, ticket workflows, and escalation procedures.\nStrong analytical and logical problem-solving skills to identify root causes and resolve production incidents.\nAbility to work closely with Development, Infrastructure, and vendor software support teams.\nCommitment to Agile principles and practices.\nExperience providing technical support to portfolio managers and traders.\nAdvanced knowledge of Oracle, including SQL and PL/SQL.\nAdvanced knowledge of Unix/Linux commands and scripting.\nWorking knowledge of Microsoft SQL Server.\nWorking knowledge of Python.\nWorking knowledge of Microsoft Azure Platform as a Service.\nWorking knowledge of cloud technologies.\nKnowledge of JSON is preferred.\nKnowledge of .NET.\nKnowledge of Java.\nSalary Range:\n$114,500 - 194,700 USDSalary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.\nWork Authorization\nApplicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).\nWorking with Us\nAs a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.\nPhilanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.\nReasonable Accommodation\nNorthern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at , or alternatively you can discuss your individual requirements with the recruiter you are working with.","description_format":"text","description_chars":6137,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Financial Services"],"lifecycle":[{"event":"open","at":"2026-09-28T05:44:31Z"}],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.493,"p_room":0.55,"age_days":33,"expected_fill_days":25,"reasons":["conf:29","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":{"stated_usd_annual":194700,"is_top_pay":true},"html_url":"https://alion.io/job/northern-trust-technical-software-support-lead","json_url":"https://alion.io/job/northern-trust-technical-software-support-lead.json","meta":{"generated_at":"2026-09-30T06:46:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4853,"day_limit":5000,"remaining_today":147,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}