{"id":1194505,"url":"https://alion.io/job/northrop-grumman-pc-network-support-technician-1-2","title":"PC Network Support Technician 1 / 2","company":{"id":12494,"name":"Northrop Grumman","domain":"northropgrumman.com","url":"https://alion.io/company/northropgrumman","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":574,"ghost_share":0.002,"stale_share":0.678,"repost_share":0.016,"time_to_fill_p50_days":13,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Palmdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":43400,"max":72300,"currency":"USD","period":"year","gross":null,"usd_annual":72300},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"Linux","optional":true},{"name":"PowerShell","optional":true},{"name":"ServiceNow","optional":true},{"name":"Unix","optional":true},{"name":"VMWare","optional":true}],"status":"closed","first_seen_at":"2026-09-24T18:28:16Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-01T17:19:32Z","board_verified":false,"closed_at":"2026-10-01T17:19:32Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"RELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE REQUIRED FOR START: YesCLEARANCE TYPE: Top SecretTRAVEL: Yes, 10% of the TimeDescription\nAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We’re looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours by expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.\nThe Northrop Grumman CIDO Classified Solutions team is seeking a PC Network Support Technician 1 / 2 to support information system lifecycle activities. The selected candidate will be required to work on-site, full-time at our Palmdale, CA location.\nNote: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site.\nThe responsibilities of this role include, but are not limited to, the following:\nExhibits good communication skills, an energetic approach, and patience with customers.\nEstablishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.\nUnder supervision, performs the following tasks as assigned.\nCreates and manages tickets for all support incidents, reviewing trouble ticket queue, ensuring timely updates, accurate documentation, and compliance to resolve tickets within established guidelines.\nPerforms relocation of workstations and associated equipment for individual users or teams between campus buildings, installing and configuring equipment so operations resume with minimal disruption.\nProvide basic diagnostics, identified, isolates and analyzes problems utilizing historical records.\nResolves technical problems and answers queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.\nUses Active Directory or similar tools to create and unlock user/computer account, perform password resets, following all security policies and procedures\nAssist with paperwork and tasks to meet security requirements, adhering to all security regulations for installing, maintaining, and retiring PCs as related to hardware/software, and collaborates with Security to resolve classified data spillage incidents.\nMaintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired.\nPossess a technical understanding of service desk and IT Operations fundamentals\nParticipates in new installations, testing and special projects as needed.\nSpend portions of the day away from the desk supporting users and moving equipment.\nRaises issues that require senior level attention or involvement.\nPerform basic Service Desk functions such as answer phone calls and emails to provide direct user assistance.\nLifts and moves equipment up to 50 pounds.\nBasic Qualifications for Level 1:\nHigh School diploma or equivalent.\nMust have a DOD 8570 security certification (examples: Security+ CE or greater).\nCandidates must have the ability to obtain a U.S. Government Top Secret level security clearance prior to start.\nCandidates must have the ability to obtain, and maintain, access to Special Programs prior to start and as a condition of continued employment.\nExperience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods.\nBasic Qualifications for Level 2:\nHigh School diploma or equivalent and 2 years additional education and/or related experience.\nMust have a DOD 8570 security certification (examples: Security+ CE or greater).\nCandidates must have the ability to obtain a U.S. Government Top Secret level security clearance prior to start.\nCandidates must have the ability to obtain, and maintain, access to Special Programs prior to start and as a condition of continued employment.\nExperience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods.\nPreferred Qualifications:\nAssociate’s degree or greater in IT related field\n2 years of experience with IT related hardware in a classified environment.\nCurrent HW and/or SW Vendor Certifications.\nActive TS/SCI, SAP/SAR access, or Polygraph.\nSecurity+ CE certification.\nExperience in remote administration and troubleshooting of desktop PCs, via SCCM or PowerShell.\nExperience supporting VMware VDI (Virtual Desktop Infrastructure) with thin clients.\nOperating System Cross-platform awareness (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.).\nExperience with ticketing systems (ServiceNow, JIRA).\nWe offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. Come join us!\nPrimary Level Salary Range: $43,400.00 - $72,300.00Secondary Level Salary Range: $51,400.00 - $85,600.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. 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