{"id":851119,"url":"https://alion.io/job/northstarcare-peer-guide","title":"Peer Guide","company":{"id":679740,"name":"NorthStar Care","domain":"northstarcare.com","url":"https://alion.io/company/northstarcare","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":167000,"period":"year","method":"role_country_seniority_unknown","sample_n":9345},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-04-21T00:00:00Z","employer_posted_date":"2026-04-21","last_verified_at":"2026-11-04T13:21:09Z","board_verified":true,"closed_at":null,"days_open":197,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":197},"description":"About North-Star Care\nNorthStar Care (NSC) is a startup founded in 2020 focused on providing comprehensive, next generation, virtual treatment to patients suffering from Alcohol Use Disorder (AUD). The company uses cutting edge genetic and diagnostic testing to create personalized treatment plan for every patient. All patient appointments are performed via telehealth and care coordination is orchestrated seamlessly using North-Star Care’s mobile app. Peer support sessions are performed from the comfort of the patient’s home using virtual reality for a 100% anonymous experience.\nNSC is a US-based, 100% remote company that welcomes and encourages diversity of all kinds. NSC is committed to recruiting; training and supporting staff who identify as Black, Indigenous and People of Color; bicultural/bilingual Spanish. As a company, we are committed to undoing systems of oppression and the harms they have caused. We actively work toward building an anti-racist environment and a sense of belonging.\nTo learn more about North-Star, visit https://www.northstarcare.com.\nJob Overview\nThe Peer Guide serves as a compassionate, patient-centered support specialist within NorthStar’s multidisciplinary Care Team. Drawing on personal lived experience with Alcohol Use Disorder (AUD) and Substance Use Disorder (SUD), the Peer Guide walks alongside patients as they navigate their own path of healing and transformation. This role embodies NorthStar’s core belief that healing happens in relationship, and that every individual is the expert of their own recovery journey.\nThe Peer Guide provides both individual and group support through NorthStar’s virtual engagement platforms, including telehealth and virtual reality (VR), ensuring a trauma-informed, harm reduction-oriented presence throughout every interaction.\nOrganizational Context\nNorthStar is a 100% remote behavioral health organization founded in 2020, providing next-generation virtual treatment to adults with Alcohol Use Disorder and Substance Use Disorder and co-occurring conditions. NSC integrates pharmacogenomic testing, remote biometric monitoring, virtual reality therapy, and AI-assisted care coordination to deliver personalized, evidence-informed treatment at scale.\nNorthStar is deeply committed to diversity, equity, and inclusion, and actively recruits, supports, and develops staff who identify as Black, Indigenous, and People of Color, and/or who are bicultural or bilingual in Spanish. We are an anti-racist organization dedicated to dismantling systems of oppression in behavioral health care.\nEssential Responsibilities\nThe following responsibilities reflect the core functions of the Peer Guide role. Additional duties may be assigned consistent with organizational needs for peer support services.\nDirect Peer Support Services\nEngage patients in a strengths-based, trauma-informed manner, affirming each person as the expert of their own healing and recovery goals. \nProvide individual peer support via telephone, video conferencing, and Virtual Reality (VR) platforms, connecting with patients at least weekly during initial treatment phases. \nFacilitate and co-facilitate virtual peer support groups and recovery-focused educational sessions, including VR-based group programming. \nShare personal lived experience with AUD and SUD authentically and appropriately to motivate, encourage, and reduce stigma for patients. \nSupport patients in identifying and pursuing personal recovery goals, building on individual strengths and resiliency. \nAssist patients with community networking, resource navigation, and bridging to community supports and services. \nAdvocate with and on behalf of patients to ensure their voices are heard and their rights are upheld throughout the course of care. \nCare Team Collaboration\nFunction as an active member of NorthStar’s four-person interdisciplinary Care Team, participating in care coordination, team huddles, and collaborative treatment planning. \nCommunicate patient needs, observations, and concerns to the clinical team in a timely, professional manner, maintaining appropriate boundaries and confidentiality. \nAlign all peer support activities with the patient’s identified treatment plan, as developed and updated by the clinical team. \nContribute to the organization’s quality improvement efforts by providing input on peer support service design, delivery, and outcomes. \nOrganizational Engagement\nUse your lived experience voice to inform NS’s ongoing efforts to improve care quality and reduce systemic harm in behavioral health treatment. \nParticipate in mandatory orientation and ongoing training programs, including training on peer support principles, HIPAA and 42 CFR Part 2 confidentiality, trauma-informed care, harm reduction, and NorthStar’s clinical technology platforms. \nAttend and contribute to organizational meetings, staff development activities, and peer workforce engagement initiatives. \nMaintain a flexible schedule including availability for evening, weekend, and holiday coverage as operationally required. \nDocumentation and Compliance\nComplete timely and accurate documentation of peer support contacts, group sessions, and patient interactions in accordance with NorthStar’s Clinical Documentation Policy. \nMaintain strict confidentiality of patient information in compliance with HIPAA, 42 CFR Part 2 (SUD-specific confidentiality protections), and applicable state laws. \nAdhere to NorthStar’s Code of Conduct, Ethics and Corporate Compliance Policy, and peer-specific ethical boundaries as outlined in organizational policy. \nReport concerns related to patient safety, critical incidents, or compliance issues through established reporting channels. \nRequirements\nLived Experience: Personal lived experience with Alcohol Use Disorder (AUD) and/or Substance Use Disorder diagnosis and/or treatment. This is a non-negotiable foundational requirement of the Peer Guide role. \nCommitment to Harm Reduction: Demonstrated support for a harm reduction philosophy, including an all-paths-to-recovery approach, and respect for patient autonomy and self-determination. \nCommunication Skills: Strong verbal and written communication skills, with the ability to engage empathetically and effectively in a remote environment. \nTechnology Proficiency: Demonstrated comfort with or strong interest in virtual engagement tools, including video conferencing platforms, mobile applications, and virtual reality technologies. \nReliability and Flexibility: Ability to maintain a flexible schedule, including evenings, weekends, and holidays, and to respond consistently to patient engagement expectations. \nPreferred\nCertification as a Peer Specialist, Recovery Coach, or equivalent credential recognized at the state or national level (e.g., Certified Peer Specialist, CCAR Recovery Coach). \nFormal training or coursework in peer support principles including mutuality, self-determination, healing in relationship, and recovery-oriented systems of care \nLived experience as a Veteran, or experience providing peer support to Veterans or military-affiliated individuals. \nBilingual proficiency in Spanish and English. \nExperience in a remote, telehealth, or technology-forward healthcare setting. \nBackground Check\nAll offers of employment are contingent upon successful completion of a background check in accordance with NorthStar’s Staff Background Checks and Exclusion Checks Policy and applicable state requirements. A criminal record (CORI) does not automatically disqualify candidates from consideration for this role. NS evaluates criminal history on an individualized, job-related basis.\nWorking Conditions \nEnvironment: 100% remote; employees must maintain a private, professional workspace suitable for confidential patient interaction via telehealth and virtual reality platforms. \nSchedule: Full-time (40 hours/week). Schedules include evening and weekend hours. Specific schedules are determined in coordination with the CSO. \nTechnology Requirements: Reliable high-speed internet connection, webcam-equipped computer, and ability to operate VR hardware (training provided). NS provides relevant software access. \nPhysical Demands: Primarily sedentary work performed at a computer workstation. May involve extended periods of screen use. \nBenefits\nPaid Time Off (Vacation, Sick Leave, and Public Holidays) \nTraining and Professional Development \nWork From Home \nEmployee Assistance Program (EAP) - see HR for current program details \nAdditional benefits as outlined in the NorthStar Care Employee Handbook","description_format":"text","description_chars":8562,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":["Equity","Flexible schedule","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","Addiction Treatment"],"lifecycle":[{"event":"open","at":"2026-09-13T03:44:25Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.17,"p_room":0.28,"age_days":197,"expected_fill_days":27,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/northstarcare-peer-guide","json_url":"https://alion.io/job/northstarcare-peer-guide.json","meta":{"generated_at":"2026-11-04T15:32:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23750,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679740},"rest":"https://alion.io/mcp/rest/get_company?id=679740"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnorthstarcare-peer-guide"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnorthstarcare-peer-guide"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnorthstarcare-peer-guide"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/northstarcare-peer-guide\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnorthstarcare-peer-guide"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":851119}},{"tool":"search_jobs","arguments":{"company":"northstarcare.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":851119},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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