{"id":3304588,"url":"https://alion.io/job/northwestadministrators-com-systems-delivery-manager-hybrid","title":"Systems Delivery Manager (Hybrid)","company":{"id":679038,"name":"northwestadministrators.com","domain":"northwestadministrators.com","url":"https://alion.io/company/northwestadministrators","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":11935,"max":16150,"currency":"USD","period":"month","gross":null,"usd_annual":193800},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"Scrum","optional":false},{"name":"Waterfall","optional":false}],"status":"live","first_seen_at":"2026-10-27T00:11:41Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T14:24:29Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Are you a proactive, detail-oriented leader with strong organizational and communication skills? Do you have a history of turning business needs into well-defined, tested, and supported systems? If this describes you, then you may be the person we’re seeking as our next Systems Delivery Manager!\nWhat you'll be doing...\nAs the System Delivery Manager in our Quality Control Group, you will be responsible for overseeing the business analysts, testers and the application support staff across the full delivery lifecycle: requirements, testing, launch readiness, and post-launch support. You will also partner with an external vendor that provides software development services to fulfill development initiatives.\nThis is both an operational leadership role, and a change leadership role. You will take ownership of day-to-day delivery and drive the strengths of each function. You will also build and lead multi-year plans that keep the best of current practices while evolving how we deliver systems to support the business.\nAs a System Delivery Manager, you will:\nManage, coach, and develop business analysts, testers and application support staff, ensuring clear priorities, effective collaboration, and reliable coverage of work.\nEnsure business needs are elicited, clarified, and translated into refined requirements, user stories, and acceptance criteria.\nOversee test strategy, test case design, test data, defect tracking and quality checkpoints so solutions are validated before release.\nPartner with business leaders to confirm plan details and consider readiness for deployment.\nManage incidents, problems, and change processes for production systems, including post-launch monitoring, timely issue resolution, root-cause analysis, and clear communication with affected teams.\nAllocate team capacity across projects, enhancements, testing cycles, and support needs and communicate priorities, risks, and resource needs.\nServe as a bridge between development, business operations, and third-party partners, including consultants and core vendors, so joint work is coordinated, resourced and aligned with business priorities.\nDevelop a plan for modernizing analysis, testing and support practices, with clear milestones, resource needs, and measure of success.\nDefine automation opportunities, recommend tools and frameworks, and integrate opportunities into key workflows for each team role.\nEstablish meaningful metrics and use them to drive continuous improvement. \nThis position has a hybrid work schedule with 3 days per week (Tue, Wed & Thu) on-site in our Seattle office. \nWho you are...\nEducated. Degree in Computer Science, Information Systems, Business Administration, or a related field, or an equivalent combination of education, training and experience.\nExperienced. 8-10 years in business analysis, quality assurance, application support, or systems delivery, including 5+ years leading teams of 10+ people across multiple disciplines.\n Certified. Certification in CBAP or CCBA (IIBA), ISTQB, or ITIL Foundation preferred\nTransformer. Experience leading the transformation from manual to automated processes, deep understanding of business analysis, and strong command of test strategy.\nLeadership. Proven record of assessing team performance and organizational needs, developing actionable improvement plans, and leading teams through significant change.\nRelationship Builder. Foster relationships with key stakeholders & manage expectations\nCommunicator. Clear & effective communicator with strong interpersonal relationship skills\nTechnically Savvy. Knowledge of SDLC, with practical experience in Agile, Scrum, Waterfall & hybrid environments \nWho we are…\nNorthwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package. \nIf hired, you can expect...\nSalary range of $11,935 - $16,150 per month (dependent upon experience & qualifications)\nMedical, Dental (w/Orthodontia), Vision, Rx benefits, disability & life insurance\nOptional benefits: health flex spending & dependent care assistance plans and pet insurance\nGenerous 401(k) plan with employer base contribution and match\nPaid vacation, sick leave and holidays\nCollaborative team environment\nEqual Employment Opportunity\nNWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics. \nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at  to request accommodation.\nNorthwest Administrators Inc. | Privacy Policy (nwadmin.com)","description_format":"text","description_chars":5465,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-27T00:53:27Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":87500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":36,"reasons":["conf:4","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":193800,"is_top_pay":false},"html_url":"https://alion.io/job/northwestadministrators-com-systems-delivery-manager-hybrid","json_url":"https://alion.io/job/northwestadministrators-com-systems-delivery-manager-hybrid.json","meta":{"generated_at":"2026-10-29T14:47:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22266,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679038},"rest":"https://alion.io/mcp/rest/get_company?id=679038"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnorthwestadministrators-com-systems-delivery-manager-hybrid"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnorthwestadministrators-com-systems-delivery-manager-hybrid"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnorthwestadministrators-com-systems-delivery-manager-hybrid"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/northwestadministrators-com-systems-delivery-manager-hybrid\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnorthwestadministrators-com-systems-delivery-manager-hybrid"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3304588}},{"tool":"search_jobs","arguments":{"company":"northwestadministrators.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3304588},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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