{"id":2748820,"url":"https://alion.io/job/northwestern-mutual-specialized-client-care-srvcs-rep","title":"Specialized Client Care Srvcs Rep","company":{"id":690951,"name":"Northwestern Mutual","domain":"northwesternmutual.com","url":"https://alion.io/company/northwesternmutual","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milwaukee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T23:24:30Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-06T07:46:39Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"What You'll Do:\nDelivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment.\nWorks on becoming proficient at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi-complex) level calls and transactions in a Specialized area.\nResearches and evaluates possible solutions to semi-complex problems that requires identifying root cause and some deviations from procedures.\nTakes ownership of calls and begins to anticipate future issues to avoid repeat calls and unnecessary call transfers.\nDe-escalates client experience situations and applies skills learned in Effortless Experience training (CEB) to all situations.\nServes as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients.\nEmbraces new technology, educates clients and Financial Representatives on our client website and self-service capabilities and understands risks and impacts that the transaction has on the client or policy.\nEmbraces change by keeping an open mind to new ideas, and readily adjusts to new or changing processes.\nEmbraces continuous improvement by identifying opportunities for improvement.\nFosters a professional relationship with our clients to enhance brand loyalty.\nHandles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards.\nMulti-tasks between phone and casework/transactional duties with the high degree of accuracy and quality.\nWhat You'll Bring to the Role:\nAssociates degree in business or related field or equivalent combination of education and experience.\nMinimum of 1 year related customer service experience with proven customer service skills.\nBasic understanding of specialized products and/or markets (i.e. DI, LTC, Whole Life, COLI/BOLI, etc.).\nBasic understanding of risk products or processes.\nBasic understanding of financial planning.\nStrong written and verbal communication skills.\nAbility to multi-task and handle high volume of calls/case load with the greatest possible degree of accuracy.\nStrong organization skills with the ability to prioritize tasks.\nAbility to welcome change and embrace continuous improvement in a fast-paced work environment.\nStrong problem-solving skills and ability to provide options.\nA strong desire to continuously learn and improve.\nDemonstrated computer experience with solid keyboarding skills and proficiency with current software packages.\nAbility to navigate multiple systems and applications to complete standard requests.\nSuccessful completion of any required testing.\nSkills You Have:\nAdaptive Communication (NM): Formulates strategies to convey complex information about services, products, systems, or processes to targeted audiences; liaises between technical and non-technical audiences.\nAnalytical Thinking (NM) : Organizes and compares aspects of a situation to identify key or underlying issues through data and analysis; thinks critically from multiple perspectives and seeks to improve processes.\nAttention to Detail (NM): Focuses on specific details to spot and correct errors in advance and surpass quality expectations through thorough review.\nCase Management (NM): Manages and maintains ownership of assigned cases, communicating status, managing requirements, and answering client questions.\nCustomer Service Mindset (NM): Anticipates customer needs and applies understanding of customer perspectives to solve problems and drive outcomes.\nCustomer Support (NM): Captures customer information clearly and uses customer intelligence to solve problems, ensure satisfaction, and resolve complaints efficiently.\nField Relations (NM): Builds and maintains relationships with agents/brokers and collaborates to ensure customers receive the best possible service and coverage.\nCompensation Range:\nPay Range - Start:\n$20.51Pay Range - End:\n$30.76Geographic Specific Pay Structure:\nStructure 110:\nStructure 115:\nWe believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.\nGrow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!\nNorthwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.","description_format":"text","description_chars":5049,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Wealth Management & Financial Advisors","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-16T23:24:30Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.699,"p_room":0.55,"age_days":20,"expected_fill_days":15,"reasons":["conf:3","velocity","win:tail","comp:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/northwestern-mutual-specialized-client-care-srvcs-rep","json_url":"https://alion.io/job/northwestern-mutual-specialized-client-care-srvcs-rep.json","meta":{"generated_at":"2026-11-06T08:26:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15114,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":690951},"rest":"https://alion.io/mcp/rest/get_company?id=690951"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnorthwestern-mutual-specialized-client-care-srvcs-rep"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnorthwestern-mutual-specialized-client-care-srvcs-rep"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnorthwestern-mutual-specialized-client-care-srvcs-rep"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/northwestern-mutual-specialized-client-care-srvcs-rep\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnorthwestern-mutual-specialized-client-care-srvcs-rep"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2748820}},{"tool":"search_jobs","arguments":{"company":"northwesternmutual.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2748820},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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