{"id":2529974,"url":"https://alion.io/job/northwestern-mutual-support-engineer","title":"Support Engineer","company":{"id":690951,"name":"Northwestern Mutual","domain":"northwesternmutual.com","url":"https://alion.io/company/northwesternmutual","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milwaukee, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60880,"max":91320,"currency":"USD","period":"year","gross":null,"usd_annual":91320},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-14T23:00:49Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About the Role:\nProvide domain-specific technical help to our customers. Help with troubleshooting and resolving routine customer-facing incidents and requests related to specific technology products and services in a domain.\nWhat You'll Do:\nFollow customer support processes and best practices to open and resolve customer incidents and requests. Properly documents incident details including customer perceived issue, customer goal, incident type, business application, work updates, and resolution notes. Collaborates with team members to link the incident to problem records.\nRespond to customer inquiries and provide prompt solutions to their technical issues. Help customers in a professional and empathetic manner.\nAnalyze and diagnose common or routine issues. Effectively use knowledge bases and provided troubleshooting tools to provided solutions or workarounds. \nShows foundational technical knowledge and business acumen of the applications and services supported.\nFinds recurring customer-facing trends and pain points in the incidents they work on and collaborates with team members to follow the problem management process. \nUnderstands the roles and responsibilities of different support levels and knows when to elevate incidents.\nWhat You'll Bring to the Role:\nAssociate or bachelor’s degree in computer science, information technology, management information systems, or related field; or a focused training program specific to information technology; or direct work experience\nHave a customer-centric mindset and a passion for learning and building on core technical and business knowledge.\nStrong interpersonal skills both verbally and written.\nSelf-motivated and able to succeed in collaborative environment\nTechnical aptitude and general business aptitude. \nProficient in technical skills for the role. Able to logically analyze and solve customer technology issues.\nExperience in a customer support role that was either technical or non-technical.\n#LI-Hybrid\nCompensation Range:\nPay Range - Start:\n$60,880.00Pay Range - End:\n$91,320.00Geographic Specific Pay Structure:\nStructure 110:\n$66,960.00 USD - $100,440.00 USDStructure 115:\n$70,000.00 USD - $105,000.00 USDWe believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.\nGrow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!\nNorthwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.","description_format":"text","description_chars":3183,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Wealth Management & Financial Advisors","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-14T12:38:00Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.821,"p_room":0.945,"age_days":5,"expected_fill_days":14,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-14T23:38:53Z"},"pay":{"stated_usd_annual":91320,"is_top_pay":true},"html_url":"https://alion.io/job/northwestern-mutual-support-engineer","json_url":"https://alion.io/job/northwestern-mutual-support-engineer.json","meta":{"generated_at":"2026-10-14T23:38:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":690951},"rest":"https://alion.io/mcp/rest/get_company?id=690951"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnorthwestern-mutual-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnorthwestern-mutual-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnorthwestern-mutual-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/northwestern-mutual-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnorthwestern-mutual-support-engineer"}]}