{"id":4203424,"url":"https://alion.io/job/northwestern-mutual-systems-engineer","title":"Systems Engineer","company":{"id":690951,"name":"Northwestern Mutual","domain":"northwesternmutual.com","url":"https://alion.io/company/northwesternmutual","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-12T10:38:37Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Franklin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65440,"max":98160,"currency":"USD","period":"year","gross":null,"usd_annual":98160},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"C#","optional":false},{"name":"JavaScript","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-11-12T22:59:42Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T22:59:42Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the Role:\nNorthwestern Mutual is seeking a Systems Engineer I to join our Service Catalog team within the ServiceNow platform organization. This role is an excellent opportunity for an early-career technologist looking to build a foundation in platform engineering, workflow automation, enterprise systems, and ServiceNow development.\nWorking alongside experienced engineers, you'll help build, enhance, and support ServiceNow Request Catalog solutions that power business processes across the organization. You'll gain hands-on experience creating and modifying catalog items, supporting workflow automation, troubleshooting technical issues, and helping deliver solutions that improve the user experience for internal partners.\nThis role is designed for someone who enjoys problem solving, learning new technologies, and continuously expanding their technical skill set. While prior ServiceNow experience is not required, success in the role comes from a strong technical foundation, curiosity, learning agility, and a desire to grow into increasingly complex engineering responsibilities over time.\nWhat You Will Do:\nDevelop, configure, and maintain ServiceNow Request Catalog items, workflows, forms, and related automation solutions.\nSupport the ongoing operation of ServiceNow catalog solutions by troubleshooting issues, resolving defects, and assisting users.\nPartner with engineers, analysts, and business stakeholders to gather requirements and implement ServiceNow-based solutions.\nAssist with the design, testing, and deployment of catalog enhancements that improve user experience and operational efficiency.\nMonitor support tickets and operational issues, investigate root causes, and contribute to timely resolution efforts.\nParticipate in workflow automation initiatives and help improve catalog functionality through low-code and scripted solutions.\nSupport integrations, APIs, and more advanced catalog functionality as skills develop.\nPerform unit testing, documentation, and user acceptance testing activities.\nFollow development standards, platform best practices, and change management processes.\nParticipate in code reviews, team meetings, and knowledge-sharing activities while continuously building technical expertise.\nWhat You Will Bring to the Role:\nBachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, or equivalent experience.\nFoundational understanding of software development concepts and technical problem solving.\nFamiliarity with one or more programming or scripting languages such as JavaScript, Python, Java, C#, or similar.\nInterest in workflow automation, enterprise platforms, and low-code/no-code development.\nAbility to troubleshoot technical issues and investigate root causes.\nStrong analytical thinking and attention to detail.\nAbility to learn new technologies quickly and apply new knowledge effectively.\nStrong communication skills and ability to work collaboratively with both technical and non-technical stakeholders.\nExposure to Agile development practices, cloud technologies, or enterprise applications is beneficial.\nNice to Have:\nExposure to ServiceNow.\nFamiliarity with IT Service Management (ITSM) or ITIL concepts.\nExperience with APIs or systems integrations.\nExposure to workflow automation platforms.\nBasic cloud technology knowledge.\nServiceNow Certified System Administrator (CSA) certification, completed or in progress.\nSkills You Have:\nAutomation Strategy & Implementation: Supports the development and enhancement of automated workflows and business processes that improve efficiency and user experience.\nCloud Infrastructure: Demonstrates foundational understanding of cloud technologies and how enterprise platforms leverage cloud-based services.\nInfrastructure Development: Assists with building, configuring, supporting, and maintaining platform capabilities and technical solutions.\nLearning Agility & Critical Thinking: Quickly learns new technologies, evaluates information, and applies sound judgment when solving problems.\nMonitor System Health: Helps identify operational issues, investigates system behavior, and contributes to platform stability and reliability.\nProgramming Languages: Demonstrates foundational proficiency in one or more programming or scripting languages and applies those skills to technical solutions.\nTechnical Problem Solving: Troubleshoots technical issues, investigates root causes, and develops practical solutions to resolve problems.\nCompensation Range:\nPay Range - Start:\n$65,440.00Pay Range - End:\n$98,160.00Geographic Specific Pay Structure:\nStructure 110:\n$72,000.00 USD - $108,000.00 USDStructure 115:\n$75,280.00 USD - $112,920.00 USDWe believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.\nGrow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!\nNorthwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. 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