{"id":22950,"url":"https://alion.io/job/northwoodspace-helpdesk-specialist","title":"Helpdesk Specialist","company":{"id":6433,"name":"Northwood Space","domain":"northwoodspace.com","url":"https://alion.io/company/northwoodspace","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":82,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":38,"max":42,"currency":"USD","period":"hour","gross":null,"usd_annual":84000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Okta","optional":false},{"name":"Windows","optional":false},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"IAM","optional":true},{"name":"Microsoft Office","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"TCP/IP","optional":true},{"name":"Wi-Fi","optional":true}],"status":"live","first_seen_at":"2026-04-29T01:34:14Z","employer_posted_date":"2026-04-29","last_verified_at":"2026-11-04T23:35:13Z","board_verified":true,"closed_at":null,"days_open":190,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":189},"description":"About Northwood:\nNorthwood is a modern space infrastructure company bringing the benefits of space to the masses through advanced communications technology. We are building a global network of phased array ground stations that enable real-time, reliable communication for satellite missions such as national security, global connectivity, and disaster response. With a vertically integrated approach, Northwood designs, builds, and rapidly deploys scalable systems that power the next generation of space missions. If you like solving complex challenges and seeing your work deployed around the world with real impact, Northwood is the place to do it.\nRole:\nWe are looking for an IT Support Specialist to serve as the primary point of contact for our internal team’s technology needs. In this role, you will ensure our hardware, software, and systems run seamlessly, providing high-touch technical support that enables our employees to work efficiently. You will handle everything from day-to-day troubleshooting to maintaining the security and integrity of our IT infrastructure.\nResponsibilities:\nWork on service requests from internal stakeholders; diagnose and resolve hardware, software, and network incidents across a diverse fleet of devices.\n\nTrack and maintain a comprehensive IT asset inventory, managing the full lifecycle of hardware from procurement and provisioning to decommissioning.\n\nManage the technical setup for new hires, ensuring all accounts and hardware are ready on day one, and securely offboard departing employees.\n\nImplement and support system standards and security policies (e.g., encryption, MFA, and access control) under the direction of IT leadership.\n\nBasic Qualifications:\n3+ years of professional experience in an IT support or help desk environment.\n\nProficiency in managing and troubleshooting a cross-platform environment including Windows 11, macOS, Android, and iOS.\n\nHands-on experience with Mobile Device Management (MDM) tools like JAMF, Intune, or FleetDM\n\nStrong interpersonal skills with a \"user-first\" mentality; ability to remain calm and professional while troubleshooting high-pressure issues for colleagues.\n\nExperience managing users and security groups within Okta (or similar identity providers).\n\nAbility to lift, carry, and move IT equipment (such as servers, UPS units, and monitors) weighing up to 35 pounds.\n\nPreferred Qualifications\nIn-depth experience supporting Microsoft Office 365.\n\nBasic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting).\n\nFamiliarity with scripting (PowerShell, Bash, or Python) to automate routine IT tasks.\n\nCompTIA A+, Network+, Okta Certified Professional, or Microsoft Modern Desktop Administrator Associate (MD-102) certifications.\n\nExperience with Identity and Access Management (IAM) platforms (Okta a plus)\n\nAdditional Information:\nIf you need a reasonable accommodation as part of your application for employment or interviews with us, please let us know.\nTo conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.\nNorthwood Space is an Equal Opportunity Employer; 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