{"id":3283511,"url":"https://alion.io/job/norton-motorcycles-customer-quality-engineer","title":"Customer Quality Engineer","company":{"id":678911,"name":"Norton Motorcycles","domain":"nortonmotorcycles.com","url":"https://alion.io/company/nortonmotorcycles","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Solihull, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":875},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"FMEA","optional":false},{"name":"Statistical Process Control","optional":false}],"status":"live","first_seen_at":"2026-08-14T09:23:39Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-11-02T18:39:35Z","board_verified":true,"closed_at":null,"days_open":80,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":80},"description":"We’re not just another bike brand - we're an iconic, British motorcycle brand with over 120 years of history behind us. Our new state-of-the-art facilities in Solihull, West Midlands are home to a tight-knit, but ever-expanding team that's passionate about delivering exquisite riding experiences to our customers.\nUnder new ownership and proud to be part of the TVS Motor family, we're entering a new era of global success. And we want you to be a part of it!\nAt Norton, we value respect, trust, and responsibility. We trust our employees to execute their roles exceptionally and professionally, and we value personal development, teaching, and learning. When you join our team, you'll have the opportunity to grow and learn alongside some of the most talented and dedicated people in the business.\nSo if you're passionate about motorcycles and looking to join a team that's shaping the future of this legendary brand, we'd love to hear from you!\nThe Role\nThe Customer Quality Engineer (CQE) is responsible for ensuring that customer-facing quality issues are effectively managed and resolved. Acting as the bridge between the customer, production, and engineering teams, you will drive continuous improvement to enhance product reliability, customer satisfaction, and Norton’s brand reputation.\nKey Responsibilities\nAct as the primary point of contact for customer quality issues, complaints, and feedback\n\nInvestigate and analyse quality concerns reported by customers, dealers, or field service teams\n\nLead root cause analysis (RCA) and implement corrective and preventive actions (CAPA) to resolve customer issues\n\nCollaborate with engineering, manufacturing, supplier quality, and after-sales teams to prevent recurrence of quality problems\n\nTrack and report customer quality metrics and trends to management\n\nSupport warranty analysis, including claims review, defect classification, and reporting\n\nProvide technical guidance and training to dealer networks and service teams as required\n\nEnsure compliance with regulatory requirements and internal quality standards\n\nParticipate in product launches to proactively address potential quality risks from a customer perspective\n\nSkills & Experience\nDegree in Mechanical, Automotive, Manufacturing Engineering, or related discipline, or equivalent experience\n\nProven experience in a customer quality, field quality, or warranty engineering role, ideally within the automotive or motorcycle industry\n\nStrong knowledge of quality tools and methodologies (8D, FMEA, APQP, PPAP, SPC)\n\nExcellent problem-solving and root cause analysis skills\n\nStrong communication and interpersonal skills; able to influence cross-functional teams\n\nCustomer-focused mindset with a proactive approach to issue resolution\n\nAbility to work under pressure and manage multiple priorities effectively\n\nRewards of working for Norton:\nWe like to take care of our Nortoneers and we think we offer some pretty decent rewards. Here's what you'll get when you join the team:\nCompetitive salary package that recognises your skills and experience\n\n33 days of holiday (inc. Bank Hols) to relax and recharge\n\nGenerous pension scheme that sets you up for the future, with access to personalised advice.\n\nPrivate Medical Insurance and a Cash Back Programme to keep you feeling your best\n\nLife insurance (4x salary) because we've got your back no matter what\n\nFREE fruit, got to have your five-a-day!\n\nWeCare Employee Assistance Programme, which includes access to online GP services, dietary advice, mental health support, bereavement counselling, and a fitness programme\n\nExperience the thrill of an entrepreneurial environment within a larger, well-funded company with ambitious long-term goals.\n\nElevate your career with our Ideas for Excellence scheme, where every brilliant idea is not just valued, but also rewarded!\n\nA diverse and international team that brings together different perspectives, backgrounds, and experiences.\n\nJoin the fun with our twice-yearly employee events, payday socials, and loads of exciting activities in between!\n\nWant to go green? You can enjoy free electric bicycle hire\n\nPlus, no need to stress about finding a parking spot - we've got on-site free parking covered and FREE electric charge points.\n\nWe know how important it is to take care of our team, and we're committed to continually improving our reward offering in line with the business growth plan.\nJoin us and see for yourself!","description_format":"text","description_chars":4436,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-26T17:37:21Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.469,"p_room":0.36,"age_days":79,"expected_fill_days":45,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/norton-motorcycles-customer-quality-engineer","json_url":"https://alion.io/job/norton-motorcycles-customer-quality-engineer.json","meta":{"generated_at":"2026-11-02T23:02:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32332,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678911},"rest":"https://alion.io/mcp/rest/get_company?id=678911"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnorton-motorcycles-customer-quality-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnorton-motorcycles-customer-quality-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnorton-motorcycles-customer-quality-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/norton-motorcycles-customer-quality-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnorton-motorcycles-customer-quality-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3283511}},{"tool":"search_jobs","arguments":{"company":"nortonmotorcycles.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3283511},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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