{"id":1335434,"url":"https://alion.io/job/norton-rose-fulbright-it-support-mwd","title":"IT Support (m/w/d)","company":{"id":1756075,"name":"Norton Rose Fulbright","domain":"nortonrosefulbright.com","url":"https://alion.io/company/nortonrosefulbright-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":41,"ghost_share":0,"stale_share":0.902,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hamburg, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":98000,"period":"year","method":"role_country_seniority_unknown","sample_n":25},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T07:02:46Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":63},"description":"Practice Group / Department:\nIT Regional - Local Support - GermanyJob Description\nNorton Rose Fulbright is a global law firm with a deep commitment to our clients, their businesses and industries and our people. We are a trusted advisor to global and local organizations the world over, offering a broad range of legal services across key industries, including financial institutions; energy, infrastructure and resources; technology; transport; life sciences and healthcare; and consumer markets.\nWith 7,000 people across 50 offices in the United States, the United Kingdom, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East, we work as one team to solve issues wherever they arise, no matter how complex they are.\nFor more information, see nortonrosefulbright.com.\nMitarbeiter (m/w/d) im IT-Support\nWir suchen für unser deutschlandweites IT-Support-Team ab sofort, unbefristet und in Vollzeit an unserem Standort in Hamburg einen\nDas erwartet Dich:\nBetreuung und Beratung der Mitarbeitenden bei technischen Herausforderungen - vor Ort in Hamburg und telefonisch für die anderen deutschen Standorte.\nInstallation und Administration unserer Soft- und Hardware an den Arbeitsplätzen.\nUnterstützung unserer globalen IT-Teams bei Projekten.\nDas überzeugt uns:\nDie Betreuung von Usern macht Dir Spaß, der Umgang mit Beschwerden und notwendigen Eskalationen ist Dir vertraut.\nAdressatengerechte und empathische Kommunikation auf Deutsch und Englisch fällt Dir leicht.\nDu arbeitest analytisch, strukturiert und gleichzeitig „hands on“ und fühlst Dich in einem dynamischen Umfeld wohl.\nDu passt gut zu uns, wenn Du eine Berufsausbildung im IT-Bereich mit Erfahrung im IT-Support und eine ITIL-Zertifizierung hast.\nDu fühlst Dich im Microsoft- und iOS-Umfeld zu Hause und bringst hier fundierte Kenntnisse sowie Erfahrung mit gängigen ITSM-Tools, idealerweise ServiceNow, mit.\nBerufserfahrung in einem internationalen Kanzlei- oder Unternehmensumfeld fänden wir großartig.\nDas bieten wir Dir:\nWir wollen Zukunft gestalten und vertrauen auf engagierte und qualifizierte Mitarbeitende, die gemeinsam mit uns etwas bewegen wollen. Geh mit uns einen entscheidenden Schritt in Deiner Karriere und entdecke die vielfältigen Möglichkeiten, die wir Dir bieten.\nDurch flache Hierarchien und flexible Strukturen ermöglichen wir Gestaltungsfreiräume, schenken Vertrauen und fördern neue Ideen. Wer bei uns arbeitet und viel bewegt, darf auch viel erwarten: attraktive Vergütung mit Sonderleistungen, mobiles Arbeiten und flexible Arbeitszeiten, Weiterbildungsprogramme und Mentoring, Gesundheitsmanagement (Gympass und Bikeleasing) und Mitarbeiterrabatte.\nDiversity, Equity and Inclusion\nTo attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. \nOur new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.\nWe are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. 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