US Customs/ACE Shipping Specialist

General Summary of Job Duties

The Automated Commercial Environment (ACE) Data Entry Specialist is responsible for accurately entering and transmitting data to U.S. Customs through the company’s ACE portal system. This role plays a critical part in ensuring compliance with customs regulations and the timely processing of cargo documentation.

Key duties include managing data input, verifying documentation, and ensuring the completeness and accuracy of customs submissions. The specialist will also follow up with relevant stakeholders-including carriers, agents, customs brokers, and U.S. Customs offices-regarding all ACE-related matters. Attention to detail, strong communication skills, and a thorough understanding of customs procedures are essential for success in this role.

Specific Essential Job Duties

• Data entry into Automated Commercial Environment (ACE) portal system
• Monitoring of US Customs releases/dispositions
• Updating the Carriers, Masters and Agents of status of Data entry and US Customs releases/dispositions
• Communicating with Carriers, Masters and Agents for Data info
• Communicating with US Customs offices/US Customs Client Reps when necessary
• Any other work related to ACE filing or assigned by ACE Manager
• Abide by company HSEQ policies and procedures.
• This job description is not exhaustive; additional duties may be assigned as needed.
• This role may evolve in response to changes in industry practices and technological advancements.
• This job description is not exhaustive; additional duties may be assigned as needed. This role may evolve in response to changes in industry practices and technological advancements.
• Abide by company HSEQ policies and procedures.

Requirements:

• High School diploma or equivalency required.
• Prior experience with ACE (Automated Commercial Environment) portal
• Experience in ocean shipping operations is highly preferred, along with knowledge of US Customs regulations
• Proven multi-tasker, capable of handling high-volume documentation while simultaneously tracking shipments and managing compliance
• Strong verbal and written communication skills, along with professional telephone etiquette, required
• Must be service-oriented with a commitment to providing timely and accurate support
• Demonstrated history of exemplary work performance and reliable attendance
• Willingness to work outside regular business hours, including evenings, weekends, and holidays, as needed
• Proficiency in Microsoft Outlook, Microsoft Excel and Microsoft Word

Competencies

• Demonstrated ability to read and interpret financial documents and spreadsheet
• Experience in adopting and implementing best business practices in a fast-paced setting
• Demonstrated ability to lead a team and achieve results
• Strong interpersonal and communications skills
• Able to prioritize and focus on appropriate tasks
• Works well under pressure and tight deadlines
• Works effectively in an entrepreneurial, collaborative environment, and can direct and work in harmony with a diverse group of highly motivated and capable individuals
• Not all aspects of the job are covered by the descriptions, other duties may be required
• Position may change as industry and technology evolve

Working Conditions:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. General office setting, typically the employee may sit comfortably to perform the work, usually at the desk, with short breaks/lunch period. Should be able to hear and speak clearly using phone to communicate with customers/agents, be able to navigate, view and enter information into the computer.

EEO Statement

Norton Lilly International is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin or ancestry, citizenship, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.