{"id":3115071,"url":"https://alion.io/job/nortonlilly-bilingual-logistics-coordinator","title":"Bilingual Logistics Coordinator","company":{"id":181527,"name":"Nortonlilly","domain":"nortonlilly.com","url":"https://alion.io/company/nortonlilly","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jacksonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":55000,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-22T20:56:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T16:49:11Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"General Summary of Job Duties\nThe Bilingual Logistics Coordinator is responsible for delivering a high level of customer service through effective communication, attention to detail, and strong organizational skills. This role coordinates all aspects of logistics operations in support of customers, including booking shipments, coordinating dispatch and intermodal logistics, and managing equipment control. The coordinator serves as the primary liaison between customers, trucking partners, terminals, and other vendors to ensure seamless cargo movement. Additional responsibilities include managing accessorial billing, processing vendor and customer invoices, resolving service issues, ensuring regulatory compliance, and contributing to process improvement initiatives.\nSpecific Essential Job Duties\nCoordinate end-to-end customer shipments, including booking creation, pickup and delivery arrangements, dispatching, and communication with truckers and terminals.\nCollaborate with terminal operators to manage load lists, perform reconciliations, and ensure accuracy of cargo loaded versus expected load plans.\nMonitor and manage intermodal shipments, ensuring smooth handoffs between modes of transport and resolving any logistical disruptions.\nMaintain accurate cargo tracking and tracing records, providing timely updates to internal and external stakeholders.\nFacilitate cargo release processes within the San Juan terminal system, ensuring compliance with port requirements and timely delivery.\nServe as a key liaison between customers, truckers, terminals, railroads, and other vendors to coordinate logistics and resolve issues.\nManage customer inquiries and service requests received via phone or shared email inbox with professionalism and urgency.\nHandle accounts receivable functions, including generating and issuing standalone invoices for assessorial charges not covered under standard freight or bill of lading rates (e.g., labor, equipment misuse); ensure accuracy and timely processing of customer charges.\nManage equipment control functions, including usage tracking, billing for accessorial charges, and resolution of discrepancies.\nReview and process accounts payable invoices from trucking vendors and other service providers.\nEnsure compliance with all applicable government and regulatory requirements, including U.S. Customs procedures, Puerto Rico Hacienda tax filings, wharfage fees, and SED (Shipper’s Export Declaration) filings. Promote safe and secure cargo transport practices in accordance with local and federal laws.\nMaintain updated customer profiles in the back-office system to ensure accuracy in documentation and billing.\nIdentify service exceptions, troubleshoot escalated issues, and implement timely resolutions.\nProvide input to management on process improvement initiatives and support departmental projects as needed.\nAbide by company HSEQ policies and procedures.\nThis job description is not exhaustive; additional duties may be assigned as needed. This role may evolve in response to changes in industry practices and technological advancements.\nQualifications & Requirements\nHigh school diploma, GED, or equivalent required.\nBilingual proficiency in English and Spanish required.\nPrior experience with logistics or shipping software; familiarity with CargoWise is a plus.\nProficient in Microsoft Office applications, particularly Word and Excel; experience working with databases preferred.\nStrong analytical and problem-solving skills with the ability to understand and follow logical processes.\nExceptional customer service and communication skills, with a courteous and professional demeanor.\nHighly organized and detail-oriented, with strong accuracy in data entry and time management.\nAbility to work independently with minimal supervision or collaboratively within a team environment.\nDemonstrated discretion and ability to handle confidential information with professionalism.\nSelf-motivated, adaptable, and able to perform under pressure in a fast-paced environment.\nGeneral administrative or clerical experience preferred, including mail, filing, and document handling.\nMust be flexible and adaptable to evolving responsibilities and technology, with a willingness to perform additional duties as assigned to support departmental needs.\nWorking Conditions\nThis position is based in a professional office environment and requires prolonged periods of sitting and working at a computer.\nWork is typically performed in a climate-controlled setting with standard office equipment such as computers, phones, photocopiers, and filing cabinets.\nOccasional lifting of office supplies or documents weighing up to 25 pounds may be required.\nMinimal exposure to physical risk; however, employees must follow all company safety protocols, including proper ergonomic practices and general workplace safety procedures.\nMay be required to attend safety briefings or training relevant to the maritime industry to support understanding of company operations.\nMust adhere to all workplace policies and contribute to a safe, organized, and professional office environment.","description_format":"text","description_chars":5115,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding","Sea Freight"],"lifecycle":[{"event":"open","at":"2026-10-22T21:53:03Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":82500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":25,"reasons":["conf:7","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":55000,"is_top_pay":false},"html_url":"https://alion.io/job/nortonlilly-bilingual-logistics-coordinator","json_url":"https://alion.io/job/nortonlilly-bilingual-logistics-coordinator.json","meta":{"generated_at":"2026-10-27T20:29:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11704,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":181527},"rest":"https://alion.io/mcp/rest/get_company?id=181527"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnortonlilly-bilingual-logistics-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnortonlilly-bilingual-logistics-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnortonlilly-bilingual-logistics-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nortonlilly-bilingual-logistics-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnortonlilly-bilingual-logistics-coordinator"}]}